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Pearl Mini User Guide
Support
3. Check
Permanent Logs
and click
Apply
.
4. Click
Maintenance
again to refresh the maintenance page and click
Download permanent logs
. A
zip file containing system downloads.
5. From your browser, run the
allinfo
script. A file is saved to your computer.
http://<ip address of your system>/admin/allinfo.cgi
6. Share the log files and the allinfo results with Epiphan support.
Configure remote support
Remote support is enabled on Pearl Mini by default and allows the Epiphan support team to remotely access
Pearl Mini to help you troubleshoot issues and reset lost admin passwords.
Your network must allow access to the Epiphan maintenance server, which has the domain name
epiphany.epiphan.com. Pearl Mini must be able to resolve this domain name to connect to the Epiphan
maintenance server for remote support.
Remote support uses ports 22 and 30. Ensure that these ports are opened to allow remote communication. If
your Pearl Mini is on a network that is protected from the Internet by a firewall, consult with your network
administrator to configure your network to allow remote Internet access through the firewall for those ports
and to add epiphany.epiphan.com to the network's allowed list.
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Содержание Pearl Mini
Страница 1: ...Epiphan Pearl Mini User Guide Release 4 8 0 April 22 2019 UG122 06 and 2019 Epiphan Systems Inc ...
Страница 117: ...Pearl Mini User Guide Disable the network discovery utility 105 ...
Страница 137: ...Pearl Mini User Guide Mute audio 4 Click Apply 125 ...
Страница 149: ...Pearl Mini User Guide Mirror the video output port display 137 ...
Страница 187: ...Pearl Mini User Guide Delete a configuration preset 175 ...
Страница 309: ...Pearl Mini User Guide Use RTMPS for a Kaltura webcasting event 297 ...
Страница 447: ... and 2019 Epiphan Systems Inc ...