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Warranty and After-Sales Service
Warranty
•
A written warranty is provided with every FOMA terminal, so make sure to receive. Keep the written
warranty after checking the contents and "shop name/date" where you purchased. If it does not contain
the necessary information, contact the shop where you bought. The warranty is valid for one year from
the date of purchase.
•
This product and all accessories are subject to change, in part or whole, for the sake of improvement
without prior notice.
•
Since troubles, repair or other handlings of FOMA terminal may cause data in Phonebook etc. to be
modified or deleted. DoCoMo recommends to make a copy of the Phonebook data etc. And PC Windows
98SE/Me/2000/XP can be used to transfer/store the Phonebook data etc. in PC that is using the
dedicated data link software. When repairing FOMA terminal etc., information downloaded through i-
mode or i-
g
ppli will not be transferred to new FOMA terminal, etc. in accordance with the copyright laws
with some exceptions.
After-Sales Service
When problems occur
Before requesting service, read the section "Troubleshooting". ( P522) Call the number of "For
inquiries" on the back of this manual for details, if problems are still not solved.
If the result of inquiries indicates that a repair is required
Take your FOMA terminal to a service center designated by DoCoMo. Be sure to check the open
hours of the service center before you go. Note that you must present the warranty.
In the warranty period
•
The FOMA terminal will be repaired at no charge subject to the conditions of the warranty.
•
The warranty must be presented to receive warranty service.The subscriber will be charged for the repair
of items not covered in the warranty or repairs of defects resulting from misuse, accident or neglect even
during the warranty period.
•
The subscriber is charged even in the warranty period for the repair of failures caused by the use of
devices or consumable items that are not DoCoMo-specified.
Repairs may not be possible in the following cases.
Repair is not possible when corrosion due to exposure to moisture, condensation or perspiration is
detected in a moisture seal reaction or test, or if any of the internal boards are damaged or deformed.
Since these conditions are outside the scope of the warranty, a repair, if at all possible, will be
charged.
After expiration of the warranty
All charged repairs are available by request.
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