383
Appendix/Troubleshooting
・
When FOMA terminal is assumed to have malfunctions as the result of the
diagnosis, contact the phone number given in "Repairs" on the back of this
manual.
Software update
Updating software
This function makes network connection to check for the necessity of updating
FOMA terminal software and, when necessary, downloads a part of the software
through packet communication
*
to update the software. You can improve
function/operability of FOMA terminal by updating software that is important for
the terminal operations.
When software update is required, the information is posted in "
お客様サポート
(Support)" on NTT DOCOMO website or iMenu.
*
Packet communication for software update is free.
・
Software may be updated in the following 3 methods
Automatic update : Download new software automatically, and overwrite at the
time specified in advance.
Immediate update : Update on the spot as preferred.
Reserved update : Specify the day and time-slot for automatic update of the
software in the specified day and time-slot.
✔
INFORMATION
・
Do not remove the battery pack while updating software. The update may fail.
・
Software update can be done even when various data, such as a phonebook registered
in FOMA terminal, camera images, downloaded data, are remaining; note that data
protection sometimes cannot be secured according to the conditions of your FOMA
terminal (such as malfunction, damage, or water leak). DOCOMO recommends backing
up necessary data. However some data such as downloaded data may not be backed
up.
・
Software update is available even when Host selection is other than "i-mode".
・
Software update should be done with battery fully charged and enough battery power
(
→
P47).
・
Software cannot be updated in the following cases.
- When UIM is not inserted
- When the battery is not fully charged
- When the power is OFF
- When
圏外
(out of service area) is displayed
- When date and time are not set
- While using other functions
- When PIN code is being entered
- When PIN is blocked
- In Omakase Lock
- In Self mode
・
Software update (downloading or rewriting) may take time.
・
If software update is executed when PIN1 code ON/OFF is "ON", PIN code entry screen
does not appear at the time of automatic reload after completion of software updating.
・
Making/Receiving calls, communications functions and other functions are disabled
during software update. Only incoming voice calls can be answered while
downloading.
・
To update software, an SSL session is established with a server (our site). Validate the
certificate using Certificate. This is set to Valid by default.
→
P168
・
It is recommended that software update be executed in good radio wave conditions
with three bars of the antenna icon displayed (
→
P47) and the terminal not moved. If
radio wave conditions become weaker during software download or the download is
stopped, retry software update in a place with strong radio wave conditions.
・
An icon indicating stored mail in i-mode Center disappears after software update. Also,
when Receive option is "ON" and mail is received during software update, the screen
that notifies arrival of mail in the i-mode Center may not appear after the software
update is completed.
→
P129
・
When updating software, your private information concerning FOMA terminal (model,
serial number, etc.) is automatically sent to the server (the server for software update
managed by DOCOMO). DOCOMO does not use the sent information for purposes
except software update.
・
When software update has failed, "Rewrite failed" appears and all operation becomes
unavailable. In that case, please bring FOMA terminal to DOCOMO-specified repair
office.
・
Software cannot be updated overseas.
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