DataCard ImageCard Magna, Руководство пользователя

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Troubleshooting
5-3
User’s Guide for Magna™ Platinum Series™ Printers
If you think the printer is not working
The printer, printer driver, and card creation application work together to produce
cards. If the system is not working as you expect and does not display messages,
follow these steps to isolate the source of the problem before contacting your service
representative.
1 Make a printer test card, following the steps in “Making and evaluating test cards”
on page 5-3 .
If the printer does not make a test card, the printer is likely not working properly.
2 Print a sample card, following the steps in “Printing sample cards” on page 7-19 .
As an alternative, you can print a Windows test page, following the steps in
“Windows test page” on page 5-6 .
If the sample card or Windows test page does not print, but the printer test card
prints, the printer driver or PC is likely not set or operating properly.
3 Check “Setup tips” on page 7-20 to make sure the PC and printer are set up
correctly.
4 Make sure the printer is the selected printer in the card creation application.
5 Use the card creation application to print a card. See “Making cards” on
page 2-15 .
If the card creation application does not print the card as expected, but the test
card and sample card print, the card creation application is likely not set or
operating properly.
Making and evaluating test cards
You can make the following types of test cards.
•
Printer test cards verify the function of the printer. You print them using controls on
the printer. The personalization of the card is determined by the printer, the print
ribbon, and modules (such as magnetic stripe, duplex, overlay, or topcoat)
installed in the printer.
•
The Windows test page, which you can print on a card, verifies that the PC and
printer work together. You print them using the printer Properties dialog box on the
PC. The appearance of the card is determined by Windows.
•
Printer magnetic stripe test cards, which verify that the driver sends magnetic
stripe information to the printer and verifies that it is encoded. Use controls in the
Printer Toolbox to print magnetic stripe test cards.
You can also make sample cards, using the driver sample card or your card
creation application to test print quality and card design. Do not make sample
cards until you are sure the printer and driver work properly (by printing a printer
test card and Windows test page). See
“Printing sample cards” on page 7-19 .
Follow these steps to make printer test cards on all supported Windows operating
systems.
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