4-12
Diagnostic Tools
Hard Drive Problems
This section identifies some quick checks for hard drive-related problems.
The information provided by the diagnostics test includes error code, system serial number,
drive serial number, drive model, and drive firmware revision. Specific details of the drive
failure are not included.
When you run the diagnostics, the test results are stored in a log. After completing the test, you
can print this log to a local printer or save it to a file. Alternatively, before running the test, you
can configure the test options to send the results to a local printer or file.
Solutions for some typical hard drive problems are presented in the following table.
Table 4-6
Solutions for Hard Drive Problems
Problem
Possible Solution
Hard drive error occurs.
Hard disk has bad sectors or has failed. Use a utility to
locate and block usage of bad sectors. If necessary,
reformat the hard disk.
Disk transaction problem.
Either the directory structure is bad or there is a problem
with a file.
When using Windows NT Workstation 4.0, run Disk
Administrator. At the Start menu, highlight Programs
and select Administrator Tools.
Drive not found.
1. Cable could be loose. Check cable connections.
2. Check SCSI IDs to make sure they are not duplicated.
Nonsystem disk message.
1. The system is trying to start from a diskette that is not
bootable. Remove the diskette from the diskette drive.
2. The system is trying to start from the hard drive but the
hard disk has been damaged. Insert a bootable diskette
into the diskette drive and restart the workstation.
3. Diskette boot has been disabled in Computer Setup.
Run Computer Setup and enable diskette boot.
