2-4
Service Preliminaries
Tools and Software Requirements
To service the workstation, you might need:
■
Torx T-10 screwdriver
■
Torx T-15 screwdriver
■
Flat-blade screwdriver
■
Diagnostics diskette
IMPORTANT: Prior to servicing the workstation, be sure that the latest Compaq Support
Software Diskette (SSD) for Windows NT Workstation drivers is installed. See Chapter 4 for
installation procedures.
Warranty Information
The workstation comes standard with the following warranties:
■
Standard Warranty—A three-year limited warranty that covers three years on parts,
one year on labor, and one year of onsite service.
■
Prefailure Warranty—A special warranty that extends the Compaq three-year limited
warranty by applying it to critical system components before they fail. This warranty
ensures that when you receive notification of a prefailure condition through Compaq
Insight Manager or the Windows NT Event Log, the component is replaced under
warranty.
NOTE: For more information about Compaq Insight Manager, see Chapter 4.
The Prefailure Warranty covers the following workstation components:
❏
SCSI hard drives
❏
Error Correcting Code (ECC) memory
❏
Pentium II processor
In addition to the above warranties, an optional Extended Warranty is available. If purchased,
this warranty extends the Standard Warranty’s one year coverage for labor and onsite service
by two additional years.
IMPORTANT: Observe all warnings and cautions provided herein. Failure to do so may
void warranty for damaged components.
