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Troubleshooting

TruVu™ MPC Processor

Installation and Start-up Guide

Sys (System Status) Tricolor LED

Color

Pattern

Condition

Message in Module

Status

Possible Solution

Green

3 blink

BACnet Device ID is not set

Download required

Download the controller

Green

Fast
blink

Installation of recently downloaded
driver is occurring

N/A

No action required

Blue

Controller is starting up

N/A

No action required

Blue

Slow

blink

Linux (operating system) is starting up

N/A

No action required

Blue

Fast
blink

Linux is running but it could not start
the firmware application

N/A

Download driver

To get a Module Status report

A Module Status report provides information about the controller and verifies proper network communication with

the controller. You can get this report:

•

In the i-Vu® application

—

Right-click the controller on the navigation tree, then select

Module Status

•

In the Field Assistant application

—

Right-click the controller in the navigation tree and select

Module Status

•

On the controller setup

ModStat

tab

—

See

To set up the controller through the Service Port

(page 47).

See

Module Status field descriptions

(page 59) in the Appendix.

To get a Device Log

If Carrier Control Systems Support instructs you to get the controller's Device Log containing diagnostic

information for troubleshooting:

Select the TV-MPCXP in the i-Vu® navigation tree.

On the

Properties

page, click

Device Log

NOTE

You can click

Device Log Archive

to download a file containing multiple Device Logs to your computer. This

also contains any network packet captures that have been run from the

Network Diagnostics - Packet Captures

(page 41) driver page.

Содержание TruVu MPC

Страница 1: ...T Tr ru uV Vu u M MP PC C P Pr ro oc ce es ss so or r I In ns st ta al ll la at ti io on n a an nd d S St ta ar rt t u up p G Gu ui id de e CARRIER CORPORATION 2021 Catalog No 11 808 691 01 9 20 2021...

Страница 2: ...unity website or your local Carrier office Important changes are listed in Document revision history at the end of this document CARRIER CORPORATION 2021 All rights reserved throughout the world i Vu...

Страница 3: ...iring specifications 27 To connect the TV MPCXP to the Ethernet 28 To wire to a BACnet ARCNET network 28 To wire to a BACnet MS TP network 29 To wire a third party device 29 Wiring devices to the TV M...

Страница 4: ...55 To get a Device Log 55 To get the TV MPCXP s serial number 56 To replace the TV MPCXP s fuses 56 To take the TV MPCXP out of service 57 Compliance 58 FCC Compliance 58 CE Compliance 58 Industry Ca...

Страница 5: ...ve as a BACnet Broadcast Management Device BBMD on each of the BACnet IP networks Supports Foreign Device Registration FDR Supports DHCP IP addressing Has built in network diagnostic capture functiona...

Страница 6: ...115 2 Kbps 9 6 to 115 2 kbps Service Port 10 100 Mbps Ethernet HTTP IP BACnet IP Service Port 10 or 100 Mbps The TV MPCXP also has the following ports I O Bus port for wired TruVuTM MPC I O expanders...

Страница 7: ...power source The Wireless Adapter Equipment Touch or TruVu ET Display must be powered by an external power source See the specifications in each device s Installation and Start up Guide to determine t...

Страница 8: ...LEDs page 53 Environmental operating range 40 to 158 F 40 to 70 C 10 95 relative humidity non condensing NOTES The TV MPCXP is suitable for installation inside or outside the building envelope Instal...

Страница 9: ...tems BACS Low Voltage Directive 2014 35 EU RoHS Compliant 2015 863 EU Australia and New Zealand C Tick Mark AS NZS 61000 6 3 Zone sensors You can wire ZS sensors and or a Wireless Adapter that communi...

Страница 10: ...creen devices are not powered by the Rnet port The TruVu ET Display requires a 24 Vdc external power source The Equipment Touch requires a 24 Vac external power source Ethernet port You can connect th...

Страница 11: ...high temperature and high humidity environment DIN rail mount 1 Push down and pull out the center tabs shown below to clear the DIN rail trough on the back of the controller 2 Place the controller on...

Страница 12: ...ights reserved 8 Screw Mount Leave about 2 in 5 cm on each side of the controller for wiring Insert 6 screws through the mounting tabs Use no more than 8 in lbs torque to secure plastic tab to mountin...

Страница 13: ...page 14 The expander s Installation and Start up Guide TruVu MPC I O expander configurations The expanders outputs return to their unconfigured state if they are removed from the program or the progra...

Страница 14: ...oller has built in I O bus network termination and must be the first device on the expander network Add termination to the last TruVuTM MPC I O expander on the network by setting I O Bus End of Net sw...

Страница 15: ...pander each draw 50 VA The following images are two possible configurations when using AC power but many more configurations exist depending on the size of the transformers 50 or 100 VA and the number...

Страница 16: ...O expander draws 12 W In the following image the 100 W power supply can supply power to one controller and 7 expanders The TruVuTM MPC I O expanders are connected to the controller and to each other...

Страница 17: ...tor Squeeze the plastic tabs to pull the cap off WARNING This connector provides power and communication To prevent risk of shock do not touch the bare edge connector if the controller s power is on 3...

Страница 18: ...mination and must be the first device on the expander network 4 Mount the TruVuTM MPC I O expander to a DIN rail or using screws as described in steps 3 and 5 above 5 Turn on the controller s and expa...

Страница 19: ...m the controller s power terminals labeled 24 Vac Vdc 4 Connect the power supply s wires to the red screw terminal connector 5 Connect an 18 AWG or larger wire from the power supply s negative termina...

Страница 20: ...Port 1 Connect an Ethernet cable from a computer to the controller as shown below 2 Turn off the computer s Wi Fi if it is on 3 If your computer uses a static IP address use the following settings Ad...

Страница 21: ...To set the IP address page 19 If you autogenerate the following Device Instance the number is automatically set to a number equal to the IP network number x 100 rotary switch settings BACnet Network...

Страница 22: ...uter for the network MS TP MSTP Autobaud can be configured in either the Service Port controller setup pages BACnet tab Port S1 or Port S2 or The i Vu interface right click your TV MPCXP on the naviga...

Страница 23: ...e of an IP router Have any third party IP devices DHCP IP Address generated by a DHCP server The IP network uses a DHCP server for IP addressing NOTE Carefully plan your addressing scheme to avoid dup...

Страница 24: ...troller setup Ports tab under IP Port select Default IP Address 3 Click Save CAUTIONS The Default IP address range is 1 to 253 Setting the rotary switches to 0 will set the Default IP address to 1 Set...

Страница 25: ...00 bps NOTES See To set up autobaud page 18 for details If not using autobaud enter the identical baud rate for all devices on the same MS TP network segment 2 Click Save Modbus For Modbus see the Mod...

Страница 26: ...ork number rotary switch address x 10 Port S1 MSTP MAC Address 0 by default user configurable Port S1 ARCNET Address 254 by default user configurable BACnet MSTP Port S2 Network Number IP network numb...

Страница 27: ...uters on the network NOTES The i Vu Standard or Plus application If the i Vu web server is on a separate subnet than the rest of the routers the internal router must be assigned a routable IP address...

Страница 28: ...ge this parameter unless you made a change in the router 4 In a text editor such as Notepad create a list of the routers that will be BBMDs List each IP address on a separate line Maximum of 50 IP add...

Страница 29: ...llation and Start up Guide All rights reserved 25 13 Click Read again to verify that the new bdt file was written to the router See example below NOTE If you have a large BDT you may have to re size t...

Страница 30: ...ved 26 14 Using the next IP address in the bdt file repeat steps 7 through 14 until every file has been updated NOTE To clear the BBMD entries from a router follow the steps above using an empty blank...

Страница 31: ...O Bus Port See To attach TruVuTM MPC I O expanders page 13 Xnet Port See To attach MPC Open XPIO expanders page 14 1 Set the Port S1 Configuration rotary switch to 0 if port is not used 1 for MS TP 2...

Страница 32: ...ff the TV MPCXP s power 2 Check the communications wiring for shorts and grounds 3 Connect the communications wiring to Port S1 s screw terminals labeled Net Net and Shield NOTE Use the same polarity...

Страница 33: ...MPCXP controller is at either end of a network segment set the port s End of Net switch to Yes NOTE The controller s End of Net switch applies network termination and bias See the Open Controller Netw...

Страница 34: ...Rnet port in a daisy chain configuration ZS sensors Wireless Adapter that communicates with wireless sensors Equipment Touch TruVu ET Display See the device s Installation and Start up Guide for comp...

Страница 35: ...e Configure tab Select BACnet IP Service Port Connection from the drop down list and click Add 8 If needed enter the Service Port Network Number as follows 0 the TV MPCXP will communicate only with th...

Страница 36: ...ce routers are found select one or more routers in the list on the Manage tab and click Upload All Content to upload to the i Vu application Use Ctrl click Shift click or both to select multiple items...

Страница 37: ...Time Synch Sensitivity seconds When the controller receives a time sync request if the difference between the controller s time and the time sync s time is greater than this field s value the controll...

Страница 38: ...5 updates in 3 seconds the driver automatically throttles the broadcasts to 1 per second Also if the object s value updates excessively for 30 seconds an alarm is sent to the i Vu application listing...

Страница 39: ...tes APDU Timeout How many milliseconds the device will wait before resending a message if no response is received APDU Segment Timeout How many milliseconds the device will wait before resending a mes...

Страница 40: ...for an Alarm or Return to normal message stored in the i Vu database In the i Vu interface on the Alarm Enable Disable tab change the acknowledgment settings for an alarm source or an alarm category R...

Страница 41: ...rm Template See Setting up an alarm source in the i Vu interface in i Vu Help Enable Clear these checkboxes to disable Alarm or Return to normal messages of this type from the TV MPCXP Notification Cl...

Страница 42: ...he Error Rate Trend or Packet Rate Trend link at the bottom of each section to see the statistics displayed as trend graphs You can also access these trends by clicking on the driver in the network tr...

Страница 43: ...FIFO errors heartbeat errors and window errors Dropped Packets Packets dropped by the TV MPCXP s Ethernet interface Trends Error Rate Trend Shows the total number of errors within the interval time P...

Страница 44: ...length errors or APDU timeouts in the case of transmit frames Dropped Tokens Dropped tokens that have been retransmitted No responses Messages that did not receive a response from the destination devi...

Страница 45: ...NOTE If a Start Stop capture is running on any other port the Get capture file button will be disabled until all Start Stop captures have completed Start capture When you check At mm dd yyyy hh mm AM...

Страница 46: ...click Get capture file to download the tgz file The message appears Retrieving the file this may take a little while Click OK NOTE If the size of the tgz is large there could be a considerable delay f...

Страница 47: ...Type The TruVuTM MPC I O expander type is not compatible with the controller firmware version Disabled Status briefly shown before Error Comm Fail appears Download Required The version of firmware in...

Страница 48: ...PIO expander is operating correctly Error Comm Fail The controller and MPC Open XPIO expander are not communicating Error Unsupported Type The MPC Open XPIO expander type is not compatible with the co...

Страница 49: ...rogram to detect when the controller does not receive a write request from the selected network within the specified amount of time The input remains OFF as long as write requests are received but swi...

Страница 50: ...to delete all samples currently stored in the controller Stop When Full Check this field to stop trend sampling when the maximum number of samples is reached Enable trend log at specific times only C...

Страница 51: ...r computer uses a static IP address use the following settings Address 169 254 1 x where x is 2 to 7 Subnet Mask 255 255 255 248 Default Gateway 169 254 1 1 4 If it uses a DHCP address leave the addre...

Страница 52: ...r the device in the i Vu interface Device Description You can enter an intuitive description for the device in the i Vu interface Configuration APDU Timeout How many milliseconds the device will wait...

Страница 53: ...rt S1 address and baud rate page 21 Port S2 End of Network Indicates status of the controller s End of Net switch Active Protocol The protocol that has been enabled for Port S2 on the BACnet or Modbus...

Страница 54: ...controller s End of Net switch Active Protocol Indicates status of the controller s Port S1 rotary switch 0 Disabled 1 MS TP 2 ARCNET 3 Modbus Address The address that is set on the three rotary switc...

Страница 55: ...ssages a controller may transmit before it must pass the token to the next controller Valid values are 1 to 255 TIP Set Max Info Frames to a number in the range 20 to 100 so that the router does not b...

Страница 56: ...erence between the controller s ground and the computer s AC power ground could damage the USB Link and the controller If you are not sure of the wiring polarity use a USB isolator between the compute...

Страница 57: ...et connection problem No Ethernet Link Connect Ethernet Cable Check other network components Red 1 blink One of the following BACnet IP Ethernet DLL reporting issue Unable to create tasks Unable to op...

Страница 58: ...Excessive errors detected over 3 second period Excessive communication errors on ARCNET MSTP Check that network cable is connected properly Check that baud rate is correct Blue 5 blink ARCNET traffic...

Страница 59: ...ies proper network communication with the controller You can get this report In the i Vu application Right click the controller on the navigation tree then select Module Status In the Field Assistant...

Страница 60: ...O bus edge connector fuse The LED is not lit on downstream expanders connected to the edge connector NOTE If the TV MPCXP s power fuse blows but not the I O bus edge connector fuse the TV MPCXP will b...

Страница 61: ...the fuse puller to snap the new fuse into the fuse holder 7 Replace the TV MPCXP s cover 8 Replace the power connector 9 Turn on the TV MPCXP s power switch 10 Verify the LEDs on the TV MPCXP and any...

Страница 62: ...accordance with this document it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the use...

Страница 63: ...ch of the following events have occurred since the last time the controller was commanded to clear the reset counters See NOTE below this table Power failures Interruption of incoming power Commanded...

Страница 64: ...ition Non Volatile partition 16 MB maximum contains data that needs to be preserved through a power cycle and archived to flash such as parameters and trend data Volatile partition 6 MB maximum contai...

Страница 65: ...ations Changed Real Time Clock spec to at least 3 days from up to 3 days X PM BM E 4 29 20 Wiring for communications Port S1 S2 baud rate for Modbus changed from 1 2 to 115 2 kpbs to 9 6 to 115 2 kbps...

Страница 66: ......

Страница 67: ...CARRIER CORPORATION 2021 Catalog No 11 808 691 01 9 20 2021...

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