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Technical Explanation > Embedded RDS > FAQ
Technical Explanation > Embedded RDS > FAQ
No.5
Q: Although Microsoft ISA as a proxy server is introduced, the authentication check is failed.
Can E-RDS adopt with Microsoft ISA?
A: E-RDS must comply with "Basic" while "Integrated" authentication is used for Microsoft ISA
(as default); therefore, authentication with E-RDS is available if you change the setting to
"Basic" authentication on the server.
No.6
Q: Can I turn this machine power off during the e-Maintenance/ imageWARE Remote system
operation?
A: While operating the e-Maintenance/ imageWARE Remote system, the power of the device
must be ON. If power OFF is needed, do not leave the device power OFF for long time.
It will become "Device is busy, try later" errors if the power supply of network equipment
such as HUB is made prolonged OFF.
No.7
Q: Although a Service call error may not be notified to UGW, the reason is what?
A: If a service technician in charge turns off the power supply of this machine immediately
after error occurred once, It may be unable to notify to UGW because data processing does
not take a time from the controller of this machine to NIC though, the data will be saved on
the RAM.
If the power supply is blocked off while starting up, the data will be inevitably deleted.
No.8
Q: How does E-RDS operate while this machine is placed in the sleep mode?
A: While being in Real Deep Sleep, and if data to be sent is in E-RDS, the system wakes up
asleep, then starts to send the data to the UGW. The system also waits for completion of
data transmission and let the device to shift to asleep status again.
However, transition time to the Real Deep Sleep depends on the device, and the transition
to sleep won’t be done if the next data transmission will be done within 10 minutes.
No.9
Q: Is E-RDS compatible with Department counter?
A: No, E-RDS does not support Department counter.
No.10
Q: Is there any setting to be made on the device side to enable the service mode menu
transmission function? Moreover, what is Service mode menu set as the object of
transmission?
A: No steps peculiar to Transmitting Service mode menu. As for the data that applies to
transmission of the service mode, see the "Service mode menu Transmission".
No.11
Q: What service browser data is transmitted to UGW by E-RDS in what timing?
A: The service browser data to be transmitted and the transmission timing are shown below.
Transmission timing
Detailed procedure
Transmission
information
Error occurs
When the service
browser is enabled from
the disabled state [OFF]
1) Specify the service browser
setting in the service mode
menu.
2) Send browser information to
UGW.
3) Once obtaining OK response
from UGW, enable the service
browser mode [ACTIVE].
(To use the setting, it is
necessary to turn OFF and
then ON the main power of
this machine)
Service browser mode:
[Register]
WEB browser
option: [ON] or [OFF]
according to the
license status
Retransmission
is not performed.
("Disabling
[OFF]" continues
to be set.)
No.12
Q: Counter information could not be sent at the scheduled send time due to the power of this
machine being turned OFF. Will the counter information be sent later when the power of
this machine is turned ON?
A: Yes. When a scheduled send such as that for counter could not be executed due to the
power of this machine being turned OFF, etc., and the scheduled send time has already
passed at power-on, the send is executed immediately.
The following shows data send according to the status of this machine.
Send types
Status of this machine
Power ON
Power OFF
Sleep
Scheduled send
Sent
Not sent
*1
Sent
*2
Immediate send
(Service call log / Alarm log / Jam log)
Sent
-
Sent
*2
*1: Immediately sent if the send time has already passed at power-on.
*2: Sent after recovery from sleep mode.
T-2-98
T-2-99
Содержание imageRUNNER ADVANCE C3325 Series
Страница 16: ...1 1 Product Overview Product Overview Product Lineup Features Specifications Parts Name ...
Страница 324: ...5 5 Adjustment Adjustment Pickup Feed System Document Exposure System Actions after Replacement ...
Страница 427: ...7 7 Error Jam Alarm Error Jam Alarm Overview Error Code Jam Code Alarm Code ...
Страница 552: ...8 8 Service Mode Service Mode Overview COPIER FEEDER SORTER BOARD ...
Страница 935: ... Service Tools General Circuit Diagram Backup Data Detail of HDD partition Soft counter specifications Removal Appendix ...
Страница 937: ...III III Appendix Service Tools Special Tools Appendix Service Tools Special Tools Solvents and Oils None ...