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7 - Troubleshooting
E33
M o v e d
vial with no
error
POSSIBLE CAUSE(S)
The system has detected a vial in a station that does not have a vial
assigned to it (i.e., an anonymous vial).When you are identifying anony-
mous vials, the system does
not
expect a known barcode to be scanned
(if it knows the barcode, that means the vial was previously scanned in
and assigned to a different station). Scanning a known barcode during
the identify anonymous activity causes this error to occur.The two
main causes of the error are: I) you pulled a vial from a different sta-
tion than the one specified in the identify anonymous screen; or 2) more
than one vial has been placed in the wrong station.
CORRECTIVE ACTION(S)
O T o correct the error condition, you have to determine: I) whether you
pulled the wrong vial or vials have been misplaced; 2) if vials are mis-
placed, where does the instrument think vials should be; and 3) where
vials are actually located.
O I f the station is still displayed on the identify anonymous screen, verify
that you pulled the vial from the specified station. If you did not (you
will know because a vial is still in that station), press the "exit" soft key.
then press the "vial entry" soft key. Scan the vial label and place the vial
where the system indicates. If there is a vial in the indicated sta-
tion, do not remove that vial to "swap" locations. Go to b e -
low.
O I f you pulled the vial from the specified station, you must try to deter-
mine how many vials are misplaced, and where they are located. It may
be helpful t o print a System Status Report (if you have an optional
printer), add a column labeled "actual station," and relabel the existing
station column as "assigned station." If you do not have a printer, you
can draw a chart, with one column labeled "vial sequence number," a
second column labeled "assigned station," and a third column labeled
"actual station."
Write down the current vial sequence number.Write the station speci-
fied on the identify anonymous screen in the "actual station" column.
Press the "exit" soft key, then press the "vial entry" soft key. Scan the
vial label, and write the station in the"assigned station" column of your
chart.There will be a vial in this station.
Place the first misplaced anonymous vial aside - it must be subcul-
tured, because vial test results cannot be transferred reliably among
multi-station misplacements.
(more)
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