Amanda Amanda@Work.Place Version 3.xx Скачать руководство пользователя

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Appendix A: Troubleshooting Amanda

145

Problem:

Amanda is doing blind transfers rather than supervised transfers.

Solution:

Check the Extension field of the mailbox you are calling and the

What to dial AFTER

dialing the mailbox extension

option (also known as dl_suffix) to see if an H has been

added. (Run the Setup utility, selection 1.) If the integration codes are unique, blind
transfers are OK, but the stations must be forwarded back to Amanda.

Problem:

The U token (used to indicate a partially supervised transfer) is unrecognized, so
the call is not processed correctly.

Solution:

Remove the U token and place the call again to see if the greeting can be heard or look
at the trace file to see which token within the extension field is failing.

Problem:

The integration patterns are incorrect.

Solution:

Run a trace on the system to see if the integration strings coming across the port match
the ones Amanda is expecting. (Run the Setup utility, selection 3.)

Problem:

The Busy and Ring No Answer integration patterns are identical, so Amanda
treats both types of calls the same.

Solution:

Remove one of the integration strings by running the Setup utility, selection 3. Integra-
tion strings include:

•

busy ('bbbb')

•

ring no answer ('rrrr')

OTE

This prevents the caller from hearing one of the two greetings. You
should remove the busy integration string (the one including the b’s).

Problem:

The Busy chain or RNA chain sends the call to another mailbox.

Solution:

Check the mailbox you are calling to be sure the Busy and RNA chains are empty.

Notification Does Not Work Correctly

If notification does not work correctly, one of the following may be causing the problem.

If using roving notification, make sure that all single line ports connected to the voice
board ports get dial tone when they go off-hook and also program the phone system to
grant all Amanda ports outside dial tone, when a 9 or some other code is dialed.

If using dedicated or restricted notification, make sure that the designated port has the
attributes stated in the above paragraph.

Problem:

H in Notify Method field.

Solution:

Check to see that the dial string in the Notify Method field for the mailbox does not
contain an H.

Problem:

Using %E in a Method field

Solution:

You cannot use %E in a notification Method field unless the Extension field contains
only the extension number. To insert an extension number into a Method field when
you cannot use %E, do one of the following:

•

Use %U instead of %E if the extension number and the mailbox number are the
same

•

Put the extension number in the Variable field in the notification record and use
%V in the Method field

Problem:

Timing problems (pager with voice greeting, Amanda not waiting for dial tone).

Solution:

Call the pager and count the seconds and/or rings it takes to respond. Use the W token
to wait an appropriate time and/or number of rings.

Problem:

Wrong code for message waiting lights.

Solution:

Check your telephone switching system manual to verify that the codes for turning on
a message waiting light from a single line extension are correct.