Amanda Amanda@Work.Place Version 3.xx, Руководство по установке

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136 Installing Amanda@Work.Place
Using Greetings
The greetings used in your application will fall into the following categories:
• Menus that list options from which the users make selections
• Requests for responses
• Informational—providing answers to users’ requests or other user feedback
Using Menus
As you create your menus, do the following:
• Find logical topics for menus
• Offer topics in order: most likely to be selected to least likely. Make an exception
to this rule when the topic itself contains a number.
For example, use “To order the Series 3, press 3” rather than “To order the Series 3,
press 1”—even when your most popular sales item is Series 3.
• Limit the number of options on each menu. If a menu contains more than eight op-
tions (including reaching an attendant, returning to previous menu, and exiting),
break this menu into submenus.
Word your menus carefully using the following suggestions:
• State the result before the action.
For example, use “For Accounts Payable, press 1” rather than “Press 1 for Accounts
Payable.”
• Be consistent from option to option and menu to menu.
For example, use “Please make your selection now” on each menu level to indicate
that all the menu options have been offered.
• Use “Press” for a single-digit response or “Enter” for multi-digit response.
• Say the number on a key rather than a letter on that key—even if the letter is more
significant.
For example, say “Press 3” rather than “Press F.”
Making Requests
Requests to users fall into the following categories:
• Request for single-digit response (such as 1 for Yes or 2 for No)
• Request for multi-digit response such as a telephone or credit card number
• Group of questions that comprise a voice form
For example, you might ask the user a series of questions, the answers to which are
essentially the fields on a paper form. These voice responses are saved as messages.
For single-digit responses, you can use a greeting as a menu.
For multi-digit responses, you can use the R() command to convert the DTMF tones to an
ASCII number.
For voice forms, you can use the Q() command to save the responses for up to 20
questions as a message.