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iLive Reference Guide – Firmware

Part 2 - 97

AP6526-2 iss.4

Troubleshooting

Troubleshooting FAQ

Also refer to the FAQ within the

Help Manual

available at the Surface

TouchScreen and Editor software.

Red Cross and yellow triangle errors

A red cross

displayed on the Status page when no screen or

SEL

key is active warns you of an error detected in the system. If you are
in a different screen a yellow triangle will appear in the bottom
toolbar.

If you see a

Yellow Triangle

in the bottom toolbar while in any

screen:

Surface

- Go to the TouchScreen Status page and check for a red

cross. View the Event Logs for information on the error (see below).

Editor

- Click on the yellow triangle to open the Health window.

Firmware

displays that an error has been detected by the

operating system. Go to the Surface screen and check the logs for
errors

UTILITY / Diagnostics / Event Logs

. In most cases the cause

of the error will be obvious, for example a network connection

problem. If you are concerned about the error you can use this
screen to copy the logs to your USB key and email the files to Allen &
Heath Technical Support.

Note

- Once you have viewed the Error Log and returned to the

Status screen the red cross and yellow triangle should have cleared

and been replaced by a

green tick

Surface Lock

displays that the Surface audio is not sync locked

with the MixRack. This may simply be that the audio network cable is
unplugged. If it remains on with the cable plugged in check for a

broken cable or bad connection.

MixRack System Lock

displays that the MixRack internal audio is

not sync locked. Check that the MixRack

Audio Clock Source

correctly set. This can be found in the Surface

MIXRACK / Mixer Pref

/ Audio Sync

screen. For a stand alone system with one MixRack

connected to one Surface it should be set to Internal.

Temperature

displays that a temperature greater than 60 degrees

C has been detected within the MixRack or Surface. Improve the

ventilation, provide an additional fan or switch the system off to let it
cool down. You can view the temperature readings in the Surface

UTILITY / Diagnostics / Temperature

screen. Make sure adequate

ventilation is provided for the system.

All green ticks = healthy system

Содержание iLive-T Series

Страница 1: ...ide Part 2 Firmware Firmware Version 1 7 This guide describes the iLive system operating firmware and how to use its feature set For information on connecting iLive hardware please refer to Part 1 Pub...

Страница 2: ...tails shown in this guide may differ from those in the current release of firmware Refer to the web site for the latest version and read the Release Notes that come with each version of firmware for f...

Страница 3: ...MIX key 21 The Master MIX key Sends feeding one Mix 22 The Channel MIX key Sends from one Channel 23 Channel and Mix processing 24 Introducing the FX 32 Patching the Outputs 41 Using DCA and Mute gro...

Страница 4: ...Multicast settings 90 Connecting a laptop running iLive Editor 91 Connecting an iPhone running iLive Tweak 92 Dual MixRack configuration Fixed format using ACE 96 Troubleshooting 97 Red cross errors...

Страница 5: ...re loaded The MixRack CPU module that manages the DSP mix engine networking and system control The Surface CPU module that manages the operation of the Surface controls The TouchScreen A computer buil...

Страница 6: ...Provides the digital audio network interface to transport the Surface audio to from the MixRack and other devices Settings for the Port A and Port B digital audio networking option cards fitted can b...

Страница 7: ...and SIP Talkback Hold down TB ASSIGN and press the master MIX keys to assign Copy Paste Reset edit keys Dimmer Scene recall keys These can be disabled SCENE SAFES to prevent selected channels being ov...

Страница 8: ...triangle also displays in the lower toolbar to alert you if you are in another page Go to the UTILITY Diagnostics Event Logs page to view the error The Event Log can be copied to USB key to be reporte...

Страница 9: ...dicate you are in the default mix If there is no main mix for example a monitor mix configuration then the left of the toolbar remains blank when the MIX key is deselected Current and Next Scene The r...

Страница 10: ...other channel is selected Touch All to return to the top level processing thumbnail view Status bar Displays various status information the currently selected mix type and number PAFL active status an...

Страница 11: ...gure any combination of up to 16 meters and spaces per view The screen also lets you view the RTA display The custom views and RTA can also be selected from the default Status page PAFL Set user prefe...

Страница 12: ...the inputs and mixes using their normal PREAMP and EXT IN processing views MIXRACK SETUP View and configure the MixRack architecture Configure the 32 mix buses from a choice of mono stereo Group Aux M...

Страница 13: ...lier in the channel path Press SEL to open up the channel processing and check signal activity Note iLive meters are fast response digital absolute peak meters This ensures you keep control and avoid...

Страница 14: ...e strips Name and Colour and channel Ganging Note The SEL keys do not access the channel processing if the console is in a setup mode NAME COLOUR MIXRACK or SURFACE SETUP In this case they are used to...

Страница 15: ...in view when you change between layers This is intended as a temporary measure while mixing live for example if a problem is suspected with a radio microphone and you want to keep a check on it Note t...

Страница 16: ...trols turn off while a mix master is selected LED dials display the current setting for each control when different channels are selected Peak and signal meters Peak indicators and signal meters are p...

Страница 17: ...e recalled into other channels and transferred to another iLive or PC via USB key from within the UTILITY Configuration page ROUTING VIEW With TouchScreen ROUTING page on the assignments and send leve...

Страница 18: ...recalled into other channels and transferred to another iLive or PC via USB key from within the UTILITY Configuration page ROUTING VIEW With TouchScreen ROUTING page on the assignments and send level...

Страница 19: ...itional rack mounted effects unit Touch the value boxes or controls to highlight them and use the screen encoder to adjust the settings Touch the Back Panel button to display a virtual view of the rea...

Страница 20: ...provides an alternative to using the MIX keys to view and change DCA assignments DCAs as MUTE GROUPS Turn the DCA Fader to Zero dB option on to configure the DCA group as a Mute group This keeps the m...

Страница 21: ...ns require a press and hold operation which avoids mistakes through leaving the console in a setup mode Note It is important that the operator becomes familiar with the function of the SEL and MIX key...

Страница 22: ...Rotaries button in the ROUTING screen with master strip SEL active If a rotary send then the faders remain as channel faders For groups and DCAs no send levels the faders and encoders remain unaffecte...

Страница 23: ...strip SEL active If a rotary send then they remain as master faders For groups and DCAs no send levels the faders and encoders remain unaffected 5 For stereo aux and matrix sends the rotaries become...

Страница 24: ...splitter and more Channel sources include Unassigned Available MixRack input socket Available Surface input socket Port A channels 33 to 62 Port B channels 1 to 64 Effects rack Surface Talkback Contr...

Страница 25: ...heir own gain without affecting the other by using the digital trim Note When a Dual MixRack configuration is being used it is important to remember how the input DSP channels are configured and relat...

Страница 26: ...rce from the Device drop down menu and press Apply to confirm Name and Colour The mix master name and colour can also be set from within this view Touch the Name box to access a touch keypad to enter...

Страница 27: ...histogram displays the gate activity over time Note The side chain can only be keyed by itself or one of 8 channels in the same DSP block INSERT Channel and Mix new pic A physical input and output soc...

Страница 28: ...and sweepable from 20Hz to 20KHz you can select this option in the MIXRACK SETUP Mixer Pref screen PEQ Library As with most of the processing blocks you can store and name your settings as User Librar...

Страница 29: ...can adjust the overall level while adjusting the frequencies That may present the master fader or a channel send depending on which MIX was current when you switched to GEQ fader mode The strip LCDs...

Страница 30: ...r is switched in or out The Soft Knee function changes softens the effect of the compressor around the threshold point The dynamics may be manually adjusted using the attack and release controls or se...

Страница 31: ...es a yellow bar rather than a dot and the Threshold control adjusts the amount of de ess depth attenuation at the frequency set Use the Ess control to adjust the frequency to find and tune out the sib...

Страница 32: ...or a full input channel Traditional live sound effects such as reverb and delay would be configured in this way The FX parameters may be accessed by pressing the strip SEL key if it is configured usin...

Страница 33: ...ures the FX as a system effect typical of the aux send channel return loop used in live mixing for reverb and delay effects Touch Apply to confirm The lower part of the screen provides the send and re...

Страница 34: ...n the ROUTING page press any IP channel FX return or FX master SEL key and select the FX tab to view the related send settings Touch the screen controls and use the screen rotary to adjust the levels...

Страница 35: ...choose from Highlight the preset you want or use the screen encoder to scroll through the list These are grouped into FX types Reverbs Delays Modulators Sub Harmonics Gated Verbs Recall Touch Recall t...

Страница 36: ...ay time can be adjusted from 5ms to 1 36 seconds You can enter a separate rate for the left and right delays or you can link left and right to work in mono with a single delay time by touching the Lin...

Страница 37: ...combinations creating many different stereo fields All switches up gives no stereo enhancement The key traditional Rate and Depth controls cover the centre panel The LFO driving the modulator can be...

Страница 38: ...ck into the phase chain input Classic sound around 5 8 Full resonance at 10 LFO Rate control Variable between 0 1 to 10Hz LFO Select switch Sine Rectified Inverse Rectified Linear Triangular are selec...

Страница 39: ...arate Infra Bass and Sub Bass meters are provided Each are peak detected from both Left and Right signal paths and presented on one meter UPPER FREQ CUT Controls the upper bandwidth of the sub bass ha...

Страница 40: ...short time movement effects Powerbox maximum power in gated energy not as de correlated as classic non linear Lo Cut 20Hz 6 KHz 24dB octave filter to control decay spectrum Hi Cut 400Hz 20KHz 12dB oct...

Страница 41: ...displays the user name assigned to the Surface The system identifies the outputs available at the Surface Choose a source from the drop down menu highlight the Channel Number box and use the encoder t...

Страница 42: ...nnel direct outputs to multitrack inputs when recording a live show typically set Post Preamp MixRack inputs This routes the output of the MixRack input preamps directly to the output sockets The sign...

Страница 43: ...nals for presence or problems before bringing up the faders MUTE key Muting the DCA master mutes all assigned channels This remotely actions the channel mutes All sends from those channels are muted N...

Страница 44: ...meters available to be ganged are known as the Attributes These include processing such as EQ and dynamics delay routing levels and assignments and mutes Touch a numbered Gang box in the left hand pan...

Страница 45: ...s information about the edit operation for example what is currently held on the clipboard or whether an action is valid or not You can copy or reset whole channels or selected blocks of parameters fo...

Страница 46: ...pre post settings Does not copy the fader and mute settings 6 Output master MIX key Copies the whole mix from one mix to another including all channel send levels stereo send image assignments pre po...

Страница 47: ...er meter views Touch one of the 4 User buttons to open up a user definable meters view These can be named and customised to suit your application and mix configuration Touch the Customise button at th...

Страница 48: ...s very useful in helping you or the stage technician checking the patching of the sockets or when troubleshooting troublesome sources such as radio mics The strip SEL and or MIX keys can be linked to...

Страница 49: ...monitor outputs This is not available on the iLive R72 Surface PHONES sockets Two headphones sockets are provided at the front of the iLive Surface under the armrest or on the right hand side of the...

Страница 50: ...ut not read on the PAFL meters Note You can also use the Ext In to PAFL feature to add an external signal to the PAFL system This is accessed using the PAFL screen MixRack controls and connections The...

Страница 51: ...ster MIX key and therefore opens up the associated mix on the faders encoders LCDs This can be a quick way of working letting you adjust the mix sends assignments and settings as you listen to each ma...

Страница 52: ...ers to sockets use the OUTPUTS screen to patch the Wedge and IEM outputs to sockets on either the MixRack or Surface Plug these into your monitoring system Assign mixes to the dual monitors Select the...

Страница 53: ...down to talk or latching press to turn on press again to turn off Latching operation may be preferred if you are using a handheld mic with built in switch Note The signal generator is disabled to that...

Страница 54: ...transported between the systems using the Port B digital audio link and mapped to mixes and sockets at either end For example FOH talk to musicians on stage Use the Surface Talkback system Plug in a s...

Страница 55: ...ollers to iLive Use standard CAT5 cables to connect PL Series controllers to the iLive PL Anet port either at the Surface or the MixRack Make sure the last PL controller has the end of line terminator...

Страница 56: ...ch type of mix you configure as long as the total number does not exceed 32 You can even configure the Main mix from a list of different types such as M LR LCR LRSub and more For example you may want...

Страница 57: ...iew the current status of the 32 mix buses and 8 internal FX buses External Input source NotAs means a socket has not been assigned as the external input S C5 means Surface slot C socket 5 EA 36 means...

Страница 58: ...CK SETUP Ganging page Mixer Config Displays the current DSP mix bus architecture Touch boxes display and let you change the number of each type of mono and stereo mix the type of Main mix and whether...

Страница 59: ...a convenient third output for driving a mono fill speaker LCR Traditional 3way LCR panning where the channel PAN control moves the signal from left through centre to right speakers LCRSub A 4way main...

Страница 60: ...dividually This is useful to flip between sound check using preamps and show using trims PEQ 20 20KHz Range this allows the ranges of each band on the parametric equalizers to be set as full range The...

Страница 61: ...nput Channel Range Selection sets the range of inputs to have their sources changed Source Selection Local sets the selected range of inputs to get their sources from the local audio physical inputs i...

Страница 62: ...m 20Hz to 20kHz Level Touch the Level box and use the screen encoder to adjust the output level of the generator from fully off to 18dB maximum Mute Turns off the signal generator Mixes There is one b...

Страница 63: ...SETUP key below the TouchScreen Note To give you a quick starting point you can choose from a selection of factory Template Show memories These configure the whole system including audio architecture...

Страница 64: ...layers in a bank of faders Strip types available Unused The strip is left blank Input Input channel Stereo inputs use a single strip Input FX Dedicated short FX return Mono or stereo Group Stereo mas...

Страница 65: ...menu and number box plus any other parameters requested to change its switch assignment You can also assign its associated LED indicator Select Auto Link if you want the LED to automatically assign th...

Страница 66: ...ect each with its own cable back to the iLive by using the Allen Heath PL 9 PL Anet hub This may be required for on stage personal monitor hookup Check that all connected PL devices have their green P...

Страница 67: ...LT VIEW key function STRIP LCD the alternative display information that can be accessed is as follows DSP Channel Displays the MixRack channel number 1 to 64 dB Value Displays the value in dB associat...

Страница 68: ...oose from the drop down list the function you want to access when you hold down the Rotary Shift key This sets the function globally across all channel strips ALT VIEW choose from the drop down list t...

Страница 69: ...date if needed Latching Talk Switch Set the Surface TALK switch for momentary or latching operation Latched operation is convenient when you are using a microphone with built in switch In this case le...

Страница 70: ...ame and colour screen Input Channels PREAMP screen Mix Masters EXT INPUT screen DCA Masters Top toolbar Name Colour tab Name Colour screen Press the TouchScreen NAME COLOUR key Strip Select Single Str...

Страница 71: ...quired Activate any user profiles you want to appear in the Change User or log in screen Note Only set passwords if you really need to Make sure you keep a log of all passwords allocated Clearing lost...

Страница 72: ...SB key Press the TouchScreen UTILITY Configuration Library Manager key to work with the USB library function If you plug in a USB key with libraries available these will be listed in the related Libra...

Страница 73: ...ons Highlight your selection and touch Add to add them to the Scene list on the right You can add and remove items from the Scene and update items already in the Scene with the current console setting...

Страница 74: ...Choose either Processing View or Channel View to find the parameters you want to update Remove items from a Scene Highlight items in the right hand window to remove from the Scene To remove everythin...

Страница 75: ...DS ROUTING DCA ASSIGN GRP AUX MAIN PEQ INSERT COMP LIM IN OUT FADER MUTE 4 10 PAN MTX SENDS ROUTING DCA ASSIGN MTX EXT IN TRIM DIR OUT TRIM GEQ CHANNEL SOURCE SOURCES INSERT RETURNS MIX EXT IN SOURCES...

Страница 76: ...re transferring Scenes touch the Filter button and select parameters from the list to Block or Allow their transfer Use the Filter and keys to expand or collapse the parameter tree The Filter tree is...

Страница 77: ...firmware Note We recommend that you always keep your iLive operating firmware up to date Check the Allen Heath web site for the latest version This can be easily downloaded and installed via USB key S...

Страница 78: ...r screen highlight a Show in the list then touch the Recall button Confirm the action Note Recalling a Show overwrites all the system settings and can change your mix architecture and patching Make su...

Страница 79: ...neer s dual Wedge IEM monitor MicSplit Use these when the system gets its inputs from a master console via a digital mic split such as Ace MADI or EtherSound Load a Template Show Press the UTILITY key...

Страница 80: ...o Matrix 16 DCAs Template Show FOH LRSub Bus configuration Surface audio MixRack 1 2 S1 S2 MATRIX Fixed Format iLive Factory Default Show iDR 32 Inputs T112 T80 R72 CH 1 12 CH 13 24 CH 25 36 CH 37 40...

Страница 81: ...ashing Simply unplug the key You do not need to dismount it as you do when removing it from a PC Recall and delete Shows from USB key Use the Recall Show and Delete Show buttons below the right hand w...

Страница 82: ...ing intermission or after sound check before the show A popup appears to confirm you want to do this If a password has been set for the current user then the touch keyboard appears prompting password...

Страница 83: ...og for each of the MixRack Surface and TouchScreen here These log certain key events such as power boot and memory activity as well as system errors if they occur They provide a useful aid in diagnosi...

Страница 84: ...ompt you to view and update its firmware during the boot up process Note Check the Allen Heath web site for the latest version of iLive firmware A download and instructions are provided The following...

Страница 85: ...mware Version screen will appear after the update You can restore the previous version V1 54 from this screen The older version is bundled as a backup with this V1 7 update The update to 1 5GHz SBC ca...

Страница 86: ...s make sure you first archive them as a User Show These are not overwritten by the update Step5 Plug the key into a Surface USB port Go to the UTILITY Firmware screen and touch Update Firmware A green...

Страница 87: ...hem as a User Show Editor stores the User shows in a version specific directory on your PC We recommend you transfer all Shows you wish to keep to a USB key ready to load them back in once the new ver...

Страница 88: ...en the Network Connections screen touch Change MixRack and select the new rack from the list displayed Network Setup This page lets you view and edit the names and network settings of the three device...

Страница 89: ...oting up 3 Reset the Surface network address a Insert a pointed object into the Reset hole in the Surface CPU module There is a switch inside Press and hold the switch in b Power on the Surface Hold t...

Страница 90: ...is poor Important Note Multicast is not supported by all wireless routers and network devices For this reason the iLive default Multicast Disabled Before you enable Multicast please ensure that all w...

Страница 91: ...rger network Set your router and laptop wired or wireless connection for static addressing and allocate compatible IP addresses Refer to the table here Security We strongly recommend that you enable W...

Страница 92: ...have DHCP enabled by default Check that the DHCP address range scope is restricted to avoid conflict with the iLive and other connected devices with static IP addresses Refer to the recommended setti...

Страница 93: ...n download the iLive Tweak application to your library Plug your iPhone into your PC or Mac and sync your Apps library with your phone to install the application Direct to the iPhone Search for iLive...

Страница 94: ...hin the iLive for that User and touch Login as shown below After a few seconds the iLive should connect and the Channel Select screen shown Open iLive Tweak Available MixRacks shown in list Touch Conn...

Страница 95: ...fi access points in the local area If you suspect interference then try changing the channel of your wireless router Check that the Wifi icon displays good signal strength If this is replaced by a blu...

Страница 96: ...Bridge socket Then use one cable to connect Master Port B ACE 1 to Slave port A ACE Refer to Allen Heath web site for recommended cable type and maximum length Step 3 Set up Dual Rack system Using th...

Страница 97: ...can use this screen to copy the logs to your USB key and email the files to Allen Heath Technical Support Note Once you have viewed the Error Log and returned to the Status screen the red cross and ye...

Страница 98: ...connect and the system will hang due to network conflict This may be the case if both MixRacks have had their IP addresses reset to the default 192 168 1 1 Make sure each MixRack has a compatible but...

Страница 99: ...ier in this guide Check that your iPhone is connected to the correct wireless network and indicates good signal strength Incompatible firmware All iLive MixRacks and Surfaces run the same firmware Kee...

Страница 100: ...etween MixRacks linked between systems such as FOH Monitor However if you are using the Dual Rack function to expand the number of input channels under control of one Surface then those MIDI messages...

Страница 101: ...applies to all Sysex messages described later in this specification F0 00 00 1A 50 10 MV mV 0N Where MV 01 Major version mV 01 Minor version Mute on NOTE ON with velocity 40 followed by NOTE OFF 9N CH...

Страница 102: ...r ID 40 OFF value DA for DCA 1 to 16 00 to 0F Select channel Parameter Set OFF BN 63 CH BN 62 40 BN 06 DA Channel Preamp Gain NRPN with parameter ID 19 This adjusts the Gain of the preamp mapped to th...

Страница 103: ...To get 48V status from iLive Send Sysex Header 0A MP F7 Reply Sysex Header 0B MP 48V F7 where 48V OFF 00 ON 7F To set 48V Sysex Header 0C MP 48V F7 where 48V OFF 00 to 3F ON 40 to 7F Channel Name Syse...

Страница 104: ...To recall one of the 250 Scenes 2 banks Also transmits this message when a Scene is recalled by TouchScreen or another method For Scene 1 to 128 Scene SS 1 to 128 00 to 7F Select bank Recall Scene BN...

Страница 105: ...R Line Outputs Balanced Relay protected 75 4dBu nominal 22dBu max TRS Jack Line Outputs Balanced Relay protected 75 4dBu nominal 22dBu max RCA Phono Line Outputs Unbalanced Relay protected 75 0dBu nom...

Страница 106: ...GRAM iDR 16 32 48 64 USER EXT IN SOURCE RACKEXTRA x8 FX RACK max TALKBACK SIG GEN SINE PINK WHITE BP NOISE TALKBACK EXT INPUT DIGITAL TRIM MAIN MIX CONFIG iDR 32 32 MIC LINE INPUTS iDR 48 48 MIC LINE...

Страница 107: ...iLive Reference Guide Firmware Part 2 107 AP6526 2 iss 4...

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