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14. Frequently Asked Questions
• Why does my DVR make a beeping sound after booting?
There are a few reasons for the warning beep your DVR makes after booting.
1.
There is no HDD present in the DVR.
2.
The HDD has not been initialised.
3.
The HDD is defective.
If you wish to use your DVR without any HDDs, you may disable this warning beep
in the Exception Settings menu (See
Setting Exception
).
• Why does the DVR seem unresponsive when operating with the IR remote
control?
If your DVR seems unresponsive when using the IR remote and you have read
through the section
Using the IR Remote Control
, please check:
1.
Check that the batteries are installed correctly in the remote, making sure that
the polarities of the batteries are not reversed.
2.
Make sure the batteries are fresh and are not out of power.
3.
Make sure the remote has not been tampered with.
4.
Check around and make sure there are no fluorescent lamps in use.
• Why does the PTZ seem unresponsive?
If the PTZ seem unresponsive, please check:
1.
Check that the RS-485 cable is correctly polarity connected.
2.
Check that the dome protocol is correct.
3.
Check that the dome baud rate is correct.
4.
Check that the dome ID is correct.
5.
Check to make sure that the main board RS-485 interface is not faulty.
• Why is there no video recorded after setting the motion detection?
If there is no recorded video after setting the motion detection, please check:
1.
Check that the recording schedule is setup correctly by following the steps listed
in Scheduling a Recording.
2.
Check that the motion detection area is configured correctly (See
Setting Up
Motion Detection).
3.
Make sure that channels are being triggered for motion detection (See
Setting
Up Motion Detection
).
• Why doesn’t the DVR detect my USB export device for exporting recorded
files?
There’s a chance that the DVR and your USB device is not compatible. Ensure that
the USB device is formatted to FAT32 in a PC before use.
