Zodiac RE 42 Series, Instructions For Installation And Use Manual

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5.3 I Troubleshooting the connection to the iAquaLink™ app
Control box status Possible causes Solutions
• The LED is
flashing.
• The version of the app
used is obsolete.
• Update the app version.
• The control box is
connected to the router
but not to the cloud
server (LAN connected,
WEB not connected).
• Incompatible 5 GHz
router.
Contact your Internet service provider.
• Disconnect the home Wi-Fi router for 10 seconds. Re-
connect it and see whether the LEDs come back on.
• Check the internet connection - the network may be down.
• Replace the router.
• All LEDs are off.
• Very high luminosity.
• Cover the appliance to protect it from the sun's rays and
check that the light indicators turn on.
• Control box
disconnected.
• Connect the control box (see "2.3 I Electricity supply
connection").
• Power cut.
• Check that there is power to the circuit breaker.
• Check that there is power to the socket by connecting
another appliance to it.
• Internet connection lost. • Check the internet connection - the network may be down.
• The LED is off.
• The LED is
lit but the Wi-Fi
connection is non-
existent (or spotty).
The "Connection
Error" message
is displayed on
the screen in the
iAquaLink™ app.
• Internet connection lost.
• Weak Wi-Fi signal*.
• The control box is too
far from the home Wi-Fi
router.
• Check the internet connection - the network may be down.
• Ensure that you have a sufficiently strong Wi-Fi signal. There
are several ways to check the strength of the Wi-Fi signal:
- Unplug the home Wi-Fi router, then plug it back in.
- Using a laptop, go into Configuration Panel to see the
status of your network connections. Check the strength
of the wireless network signal on the laptop by checking
the status of the control box connection.
- Install the iAquaLink™ app, using a smartphone or tablet.
Check the strength of the wireless network signal on the
mobile device by checking the status of the control box
connection. If the Wi-Fi network is weak, install a Wi-Fi
extender.
- Use an app dedicated to analysing the Wi-Fi connection:
several are available in iOS or Android.
• On initial set-up, place the cleaner's control box as close as
possible to the home Wi-Fi router. Do not use an electrical
extension (see "2.3 I Electricity supply connection"), then
repeat the configuration steps (see "3.1 I First-time cleaner
configuration"):
- Once the LED lights up, plug in the control box near
the pool.
- If the LED does not light up, plug in the control box
again as close to the house as possible.
- If the LED still does not light up, install a Wi-Fi
extender.