Zhone IMACS 8000, User Manual

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21-18 Server Cards
Model No.
Running Head
IPR*4 Card Alarm and Upgrade Events IPR*4 Router Card
21.6 IPR*4 Card Alarm and Upgrade Events
A new log has been added for the IPR*4 card. An entry has been added for a Heart Beat (HB)
fault. In the event of a heart beat failure, the card will be automatically restarted by the CPU.
23644 P3 IPR*4 I HB FAIL 08-25 13:30:41 08-25 13:30:41
A new alarm and log event has been added to the IPR*4 card. When the customer begins to
download new software to the IPR*4 card, the system will raise an UPGRADE alarm. This
alarm will note the server slot that is being upgraded. This alarm will clear once the download
fails, or after the card reboots following a successful download.
Refer to Appendix B in the System Reference Guide for further information on Error
Messages regarding this card.
21.7 IPR*4 Card Troubleshooting
On power-up, the IPR*4 card performs a self-test. This is the only diagnostic available for the
IPR*4 card. A “healthy” active IPR will have a green LED lit on the front panel.The IPR*4
card can take a couple of minutes to come up in-service and active.
The indications that an IPR*4 is not on-line are:
• Continuous amber alarm LED on front panel AFTER the system has been registered
during initial installation. (Prior to registration, the amber LED is an indication that
registration needs to occur before the system can be fully operational).
• Inability to communicate with the system by any means (VT-100 Term, Telnet, etc.).
• The routing table is blank, even though a network device is connected.
• When accessing any of the card screens, the response “card not responding” indicates a
failure on the IPR*4 card. Place the card OOS to restart the IPR*4.
Communications on the IPR*4 card can be observed by looking at the user screens provided.
Should the IPR*4 card not be able to be seen, common things to look at are:
• Look at the main IPR*4 screen. Do you see the distant end IP address? Use the refresh
function (r) to see updated information.
• Check the T1 connection. Is the T1/E1 up with no alarms?
• Look at the port side of the card, and check the status. Is the port that is needed in an UP
state (use the r [refresh] key to see the state several times, as it is possible it is going up
and down).
• As a last resort, OOS the card from the IMACS main screen to restart the IPR*4 card
remotely.
• Call your next level of support.