Yealink CD860, Administrator'S Manual

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Administrator’s Guide for SIP-T2 Series/T19(P) E2/T4 Series/CP860 IP Phones
914
You can select to export the Pcap trace, log files and BIN configuration files respectively.
For more information, refer to Capturing Packets on page 900 , Viewing Log Files on
page 883 and BIN Configuration Files on page 909 .
This section describes solutions to common issues that may occur while using the IP
phone. Upon encountering a scenario not listed in this section, contact your Yealink
reseller for further support.
’
Do one of the following:
If your phone connects to the wired network:

Ensure that the Ethernet cable is plugged into the Internet port on the IP phone and
the Ethernet cable is not loose.

Ensure that the Ethernet cable is not damaged.

Ensure that the IP address and related network parameters are set correctly.

Ensure that your network switch or hub is operational.

Ensure that the Wi-Fi feature is disabled.
If your phone connects to the wireless network:

If the network is secure, ensure the entered password is right.

Ensure your gateway/router enables the wireless network feature.
Do one of the following:

Reset another available IP address for the IP phone.

Check network configuration via phone user interface at the path
Menu->Advanced->Network->WAN Port->IPv4 (or IPv6). If the Static IP is selected,
select DHCP instead.