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Chapter 11

C h a p t e r 1 1 : T r o u b l e s h o o t i n g

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11-1

Troubleshooting

Overview

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11-2

Basic Check Procedure

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11-3

Network Operational Problems

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11-4

Resetting the XNIC to the Factory Defaults

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11-7

Novell NetWare Problems

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11-9

EtherTalk Problems

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11-13

UNIX TCP/IP Problems

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11-14

LAT Problems

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11-19

LAN Manager Problems

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11-20

LAN Server Problems

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11-22

Windows NT Problems

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11-23

Before Obtaining Technical Assistance

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11-28

ETR-CH11 Page 1 Thursday, October 24, 1996 7:14 AM

Summary of Contents for XNIC-E'NET

Page 1: ...efore You Begin 1 6 Important Information 1 7 Locating the Ethernet Hardware Address 1 7 Ethernet Hardware Address 1 8 Serial Number 1 8 XNIC E NET Server Name 1 8 Locating the Token Ring Hardware Add...

Page 2: ...E N E T T R I N G C o n f i g u r a t i o n G u i d e Installation of the XNIC 1 11 Configuration Sheets 1 11 Printing the Network Interface Configuration 1 11 Default Configuration 1 12 ETR CH01 Page...

Page 3: ...computer typeface For example define server Variables that you enter via the keyboard are presented in italic typeface For example fileserver Function keys are shown in brackets For example Esc repres...

Page 4: ...RING is a Token Ring interface card that plugs directly into the printer Connection to the Token Ring network may be made using either shielded twisted pair STP cable which uses a DB 9 connector or un...

Page 5: ...roper procedures for your specific network may differ Also some of the procedures in this manual may require the expertise and access privileges of a system administrator Table 1 1 XNIC Operating Syst...

Page 6: ...ook Three 3 5 inch diskettes Utilities for LAN Server LAN Manager Novell NetWare TES Three separate utilities on one DOS formatted diskette UNIX Installation Utility diskette tar format Xerox Port Mon...

Page 7: ...ng the installation and if you contact Xerox for assistance or upgrades Locating the Ethernet Hardware Address Figure 1 1 shows the location of the Ethernet hardware address and serial number on the X...

Page 8: ..._____ _____ _____ _____ XNIC E NET Server Name Next enter the last six characters of the Ethernet hardware address but without the dashes in the spaces below This is the XNIC E NET s default print ser...

Page 9: ...e 1 2 Location of Token Ring hardware address and serial number A Serial number B Token Ring hardware address Figure 1 3 Location of JX1 and JX2 pins A JX1 pins Pins 2 and 3 on JX1 must be strapped to...

Page 10: ...ce Token Ring Hardware Address 00 00 93 _____ _____ _____ _____ _____ _____ Serial Number _____ _____ _____ _____ _____ _____ _____ _____ _____ Token Ring Speed _____ mbps 4 or 16 XNIC T RING Server N...

Page 11: ...nter Configuration Sheet Refer to your printer s user guide for instructions on printing this Network Interface Configuration for Ethernet or Token Ring sheets Refer to the next section for instructio...

Page 12: ...that is available generically in the host operating system In DEC LAT use NCP that is available generically in the host operating system Refer to each chapter in this guide for details on using these...

Page 13: ...E NET to the Network 2 3 Thinnet 10base2 Connection 2 4 Twisted pair 10baseT Connection 2 5 Network Indicator LEDs 2 5 Connecting XNIC T RING to the Network 2 6 UTP RJ 45 Connection 2 7 STP DB 9 Conn...

Page 14: ...G C o n f i g u r a t i o n G u i d e Overview This chapter discusses connecting the XNIC to the network after you have installed it in the printer Caution Before connecting to the network power the...

Page 15: ...sted Pair 10baseT cable with an RJ 45 connector Figure 2 1 shows the location of the ports on the XNIC E NET Figure 2 1 XNIC E NET Connection Panel Caution Never connect network cables to both the BNC...

Page 16: ...f the cable use a BNC T adapter to connect to the Ethernet cable 2 If you are connecting to the end of a cable segment connect the Ethernet cable to one side of the BNC T adapter and connect a 50 Ohm...

Page 17: ...ted to a live network via the UTP this LED will be lit If the XNIC E NET is connected via BNC this LED will be off Yellow LED RCU When the XNIC E NET is properly installed the printer is powered on an...

Page 18: ...ction Panel Caution Never connect network cables to both the STP and UTP ports on the XNIC T RING at the same time If you are connecting to an active Token Ring network the connection must be performe...

Page 19: ...on the XNIC T RING using a standard RJ 45 connector 2 Attach the other end of the cable to a Token Ring MAU with the correct speed Do not attach anything to the port marked STP 1 Attach the DB 9 end...

Page 20: ...T s connection panel will be lit for BNC connection the green LED will be off The yellow LAN LED RCU will flash in accordance with any network activity If the yellow LED is not flashing and you know t...

Page 21: ...K refer to the XNIC L TALK Xerox Network Interface Card for LocalTalk Configuration Guide Caution When both Ethernet and Token Ring cards are being used in the same printer and the cabling type is twi...

Page 22: ...k Chapter 4 Using the Printer with EtherTalk or TokenTalk UNIX TCP IP Chapter 5 Using the Printer with UNIX TCP IP DEC LAT XNIC E NET only Chapter 6 Using the Printer with LAT LAN Manager via TCP IP o...

Page 23: ...iguring the XNIC as a Print Server NetWare 2 x 3 x 3 8 Adding the Print Server and Printer 3 9 Creating the Print Queue 3 10 Assigning the Print Queue 3 11 Restarting the XNIC 3 12 Linking File Server...

Page 24: ...ating the Print Queue 3 23 Adding the Print Server 3 23 Adding the Printer 3 24 Assigning the Print Queue to the Printer 3 25 Linking the Print Server to the Printer 3 25 Restarting the XNIC 3 26 Chan...

Page 25: ...nking the Print Queue to the Printer 3 41 Associating the Printer with the Novell PServer 3 42 Restarting the Novell PServer 3 42 XNIC Configuration Options 3 43 1 Disabling Specific Protocols on the...

Page 26: ...v e l l N e t W a r e 3 4 X N I C E N E T T R I N G C o n f i g u r a t i o n G u i d e Setting Optional Configurations 3 50 Remote Logging into the XNIC via TES 3 50 Basic XNIC Commands 3 53 ETR CH03...

Page 27: ...is a printer server while Print Server or PServer is Novell software that manages the operation of printers on the NetWare network The default Print Server PServer name is XNExxxxxx for XNIC E NET XN...

Page 28: ...ing Protocol SAP packets generated by the XNIC The following are the SAP values from the XNIC in hexadecimal 0x0621 Xerox SAP 0x0047 PServer SAP 0x007A TES SAP 0x0622 DS P SAP Table 3 1 XNIC Utilities...

Page 29: ...below guides you through the options for configuring the XNIC for PServer and or RPrinter NPrinter Figure 3 1 PServer and RPrinter NPrinter Modes If you are running NetWare 2 x 3 x Go to the section...

Page 30: ...eue Restarting the XNIC Linking File Servers to Each Other if queues are from more than one file server Defining the Print Job Configuration optional Note DS P provides an automatic set up procedure f...

Page 31: ...PERVISOR At the prompt enter the password 2 At the system prompt enter PCONSOLE 3 Select Print Server Information from the Available Options menu To select an item from a menu in PCONSOLE use the arro...

Page 32: ...n print the Printer Configuration Sheet to verify the printer s name 11 Press the Down arrow key to select Type and press Enter to display the printer types 12 Select the printer type Defined Elsewher...

Page 33: ...ueue to be serviced by the Xerox printer 7 Enter a Priority level number for the printer default is 1 highest and press Enter 8 If you wish to service several queues with the Xerox printer repeat Step...

Page 34: ...er Information from the Available Options menu 2 Select your XNIC Print Server name 3 Select Print Server Status and Control This option appears only if the XNIC is powered on and connected to the net...

Page 35: ...the File Server that has an existing Print Server created on it and enter PCONSOLE 2 Select Print Server Information Print Servers Information in 4 x from the Available Options menu 3 Select the Print...

Page 36: ...ring the XNIC as a Remote Printer NetWare 2 x 3 x page 3 29 9 Repeat steps 1 to 8 again on every File Server in the cross link pool The Available File Servers Available NetWare Servers in 4 x list sho...

Page 37: ...replica with the 4 x PServer object must be no more than two routers hops away from the XNIC printer server Printer objects must be in the same context as the PServer object that references the print...

Page 38: ...ork has more than 25 file servers it is recommended to configure the XNIC as follows 7 Setting NDS Context page 3 47 8 Setting the NDS Tree page 3 48 9 Disabling 3 x BEM or NDS Discovery page 3 49 Cre...

Page 39: ...7 Press Insert to create a new print queue 8 Enter the Queue name 9 Enter the volume where the queue will be located If you are unsure press Insert to display a list of the available volumes 10 Highli...

Page 40: ...er name followed by an underscore _ and a 1 Upper and lower case letters aren t important For example a valid name would be XNE1076E3_1 or XNT88E829_1 If the printer name has been changed using the DS...

Page 41: ...ress Esc repeatedly until the Available Options menu is displayed 1 Select Print Servers from the Available Options menu and press Enter 2 Choose the print server to link and press Enter 3 Select Prin...

Page 42: ...M or NDS Discovery page 3 49 Setting the above parameters on the XNIC will automatically reset the XNIC Therefore you can skip the next section Restarting the XNIC and proceed on 1 Select Print Server...

Page 43: ...ment You can skip the next section Using NWAdmin and continue with the section Changing the Polling Interval Optional page 3 28 5 Select Going Down After Current Print Jobs if any jobs are in the queu...

Page 44: ...Printer Assigning the Print Queue to the Printer Linking the Print Server to the Printer Restarting the XNIC Logging into the NetWare File Server 1 Login to the NDS file server as user Admin under th...

Page 45: ...isplayed list 1 Use the right mouse button to click the context to which the queue will be created 2 Select Create from the displayed menu 3 Select Print Queue 4 In the Create Print Queue window enter...

Page 46: ...r will be added 2 Select Create from the displayed menu 3 Select the Printer object and click OK 4 Enter the Printer name as XNExxxxxx_1 for XNIC E NET or as XNTxxxxxx_1 for XNIC T RING The printer na...

Page 47: ...selected object The selected printer is automatically set as the default 5 Click OK 6 Click OK 1 Double click on the Print Server icon on the main NWAdmin screen The XNIC Print Server name is entered...

Page 48: ...n 25 file servers it is recommended to configure the XNIC as follows before continuing on to the next section Restarting the XNIC 7 Setting NDS Context page 3 47 8 Setting the NDS Tree page 3 48 9 Dis...

Page 49: ...ration was successful Refer to the note on page 3 26 if your network has more than 25 file servers If there is no response check the network connection of the printer and verify that the configuration...

Page 50: ...ware 4 x NDS The procedure below lets you change the polling interval using PConsole 1 Login to the File Server in NDS mode and press Enter 2 At the DOS prompt enter PCONSOLE 3 Select Print Servers fr...

Page 51: ...nds for Novell NetWare 2 x or 3 x Unless noted commands can be upper or lower case and typed commands should be entered by pressing the Enter key Network Considerations Novell NetWare RPrinter mode re...

Page 52: ...Insert which opens a dialog box Enter in a name and press Enter and the new queue name will appear on the list 5 Press Esc until the Available Options menu is redisplayed 1 Select Print Server Inform...

Page 53: ...display the printer types Select Remote Other Unknown from the list 8 Save your changes by pressing Esc and selecting Yes to confirm the save 9 Press Esc to redisplay the Print Server Configuration me...

Page 54: ...and add on programs that define special printer configurations Refer to each respective program s documentation for further information 7 Press Esc until the message Exit PCONSOLE appears Select Yes...

Page 55: ...using NetAdminTM in DOS environments For the Print Server name use XNExxxxxx for XNIC E NET and XNTxxxxxx for XNIC T RING For the Printer name use XNExxxxxx_1 for XNIC E NET and XNTxxxxxx_1 for XNIC T...

Page 56: ...These procedures use the commands for Novell NetWare 4 x NDS Unless noted commands can be upper or lower case Typed commands should be entered by pressing the ENTER key Creating a Print Queue 1 Login...

Page 57: ...here the print queue will be created 9 Select the volume name 10 Press Esc until the Available Options menu is redisplayed 1 Select Printers from the Available Options menu 2 Press Insert 3 Enter the...

Page 58: ...urn to the Available Options menu 1 Select Print Server from the Available Options menu 2 Select the Print Server For example remote_mode 3 Select Printers from the Print Server Information menu This...

Page 59: ...tion 4 Press Insert and select the Print Server from the list For example remote_mode 5 Press Esc three times 6 Select Printers from the Available Options menu 7 Select the defined Printer 8 Select Pr...

Page 60: ...ter configuration on the XNIC using PConsole in a DOS environment You can skip the next section Using NWAdmin and continue with the section XNIC Configuration Options page 3 43 1 Follow Novell procedu...

Page 61: ...nking the Print Queue to the Printer Associating the Printer with the Novell PServer Restarting the Novell PServer Logging into the NetWare File Server 1 Login to the NDS file server as user Admin und...

Page 62: ...displayed list 1 Use the right mouse button to click the context to which the queue will be created 2 Select Create from the displayed menu 3 Select Print Queue 4 In the Create Print Queue window ent...

Page 63: ...f the printer name has been changed using the DS P utility print the Printer Configuration Sheet to verify the printer s name 5 Click the Create button 6 Double click the printer icon for the printer...

Page 64: ...exists in the context on the main NWAdmin window The PServer must already exist 2 From the Print Server window click the Assignments button 3 Select Add 4 Select Printer 5 Select OK 6 Select OK at th...

Page 65: ...ble 3 2 XNIC Tasks and Commands page 3 55 for details To verify XNIC settings print the Network Interface Configuration sheets Refer to page 1 11 for instructions on printing the configuration sheet T...

Page 66: ...IC finds any file server with an 802 2 frame type it will automatically attach to it and the XNIC will be locked to this frame type as long as the printer remains powered on If the XNIC does not find...

Page 67: ...x BEM file servers and if the network has 25 file servers or more it is recommended to set either a required or a preferred file server name on the XNIC This will reduce the time and traffic for the f...

Page 68: ...uired or preferred file server setting on the XNIC show node The show node command will display a list of values including name Name gives the name of the required or preferred file server show server...

Page 69: ...lay 0 7 Setting NDS Context Recommended for Large Networks The default is No name If running in NetWare 4 x NDS in large networks over 25 file servers it is recommended to set the NDS context name whe...

Page 70: ...ded to set the XNIC with the NDS tree name where the PServer object exists This setting will reduce the waiting time for the first job to print after the printer is powered on Issue this command from...

Page 71: ...discovery process through the 3 x BEM file servers If it finds the PServer definition during the NDS discovery process it attaches to it and gathers information about other Novell file servers that h...

Page 72: ...equire the terminal emulation program TES and the Kermit protocol to access the XNIC remotely Both of these are furnished on the Utilities for LAN Server LAN Manager Novell NetWare TES diskette TES is...

Page 73: ...e C on your system a tes install a tes c 2 Run TES by entering cd c tes krmt tes To display information about TES commands at the DOS prompt enter tes help 3 Run Kermit by entering kermit The MS Kermi...

Page 74: ...username or HELP prompt enter first_name At the Server prompt enter su At the Password prompt enter system On certain hosts you need to enter a Backspace keystroke before you enter the password For ex...

Page 75: ...Display screens vary according to the specific LIST parameter The syntax is list parameter SET temporarily changes a parameter to a given value The change is valid until you log out from the XNIC or...

Page 76: ...the NVRAM as well Reinitializing the XNIC is not needed for the changes to take effect The syntax is change parameter value HELP displays instructions on the use of the various commands The syntax is...

Page 77: ...splay the XNIC node parameters show node Display the overall network configuration including the XNIC hardware address and the protocols currently supported show server network Print Network Interface...

Page 78: ...s snap IPX will only look for Token Ring snap frames This command sets the frame type for the XNIC The default is default Reset the XNIC remotely soft reset init delay 0 Reset the XNIC to factory defa...

Page 79: ...the file server as preferred define server netware required disabled The printer s XNIC will first try to connect to the preferred file server If it is down the XNIC will connect to the first availab...

Page 80: ...address of the printer Redefine the subnet mask define server subnet mmm mmm mmm mmm where mmm mmm mmm mmm is the subnet mask for the network Define gateway address define node ip ggg ggg ggg ggg gate...

Page 81: ...n The credits screen will appear 3 Click the Continue button to enter the installer section An installation Notes screen will appear describing the various installation options available along with an...

Page 82: ...ame your printer it should be done before selecting the driver in the Chooser See Customizing a Printer Service page 4 7 The default name of your printer in an AppleTalk environment can be changed onl...

Page 83: ...e appropriate icon 4 Click OK 5 If your network administrator has divided your AppleTalk network into zones another dialog box will appear Select the appropriate zone for your computer 6 Verify that y...

Page 84: ...d e 12 Choose the PostScript Printer Definition PPD utility that corresponds to your printer 13 Close the Chooser and return to your application The computer will indicate that you have changed your...

Page 85: ...the OnPage documentation which comes with the driver EtherTalk or TokenTalk Problems If your Macintosh jobs will not print and an Out of memory message is displayed on the Mac screen an incorrect pri...

Page 86: ...to turn AppleTalk ON and restart your computer 4 If your network administrator has divided your AppleTalk network into zones click the zone that includes your printer All of the AppleTalk printers tha...

Page 87: ...The following environments are supported AT T SYSTEM V releases 3 2 and 4 0 Hewlett Packard HP UX releases 8 05 and 9 0 IBM AIX releases 1 0 3 1 3 2 5 and 4 1 INTERACTIVE UNIX System V 386 release 3...

Page 88: ...g one of these programs ARP PING from UNIX LAN Server and Windows NT BootP from UNIX DHCP from UNIX and Windows NT RARP from UNIX Telnet to change an existing IP address from UNIX LAN Manager LAN Serv...

Page 89: ...can not be accessed remotely from the network for example maybe you moved the printer to another location the XNIC IP address can be reset to the factory default of none using one of these methods Be...

Page 90: ...upplied on the UNIX Installation Utility diskette for either BSD or System V hosts We recommend that you use the Enstall program both to automatically set the IP address on the XNIC and to set up prin...

Page 91: ...Table 5 1 Printer language settings If your system is And you want to print At the host set the printer model to At the printer set System Language to AIX PCL hpjl 3si PCL or PostScript PostScript Pos...

Page 92: ...T SYSTEM V releases 3 2 and 4 0 IBM AIX release 4 1 SCO UNIX release 3 2 SOLARIS releases 2 2 and 2 3 SunOS releases 4 0 4 1 4 1 1 and 4 1 3 If your system is not listed above the system is required t...

Page 93: ...tion procedures for the SUN environment refer to Appendix B at the back of this configuration guide 1 Log on as root at the system prompt 2 Insert the UNIX Installation Utility diskette into your flop...

Page 94: ...x servers will be connected enter your Ethernet or Token Ring device name For example le0 tr0 hm0 9 If your XNIC has not been assigned an IP address enter a new IP address when asked to do so 10 When...

Page 95: ...ter the initial installation of the Enstall program follow these instructions either to add another print queue to the same host system or to delete an existing one 1 Log on as root at the system prom...

Page 96: ...s configure some system files and then configure the print queue Assigning the IP address is easiest if you have the BootP Bootstrap Protocol DHCP Dynamic Host Configuration Protocol or RARP Reverse A...

Page 97: ...on the host using one of the following three options IP Address Option 2 Using DHCP page 5 19 IP Address Option 3 Using RARP page 5 20 IP Address Option 4 Using ARP page 5 22 Print Queue Option 3 Set...

Page 98: ...RP define server bootp n m define server dhcp n m define server rarp n m These commands can also be used to disable BootP DHCP or RARP on the XNIC They are detailed in Table 5 2 on page 5 39 These com...

Page 99: ...IC If a BootP server on the network is configured to accept BootP requests from a target XNIC the following information can be sent from the BootP server to the XNIC Server IP Address Server Subnet Ma...

Page 100: ...comment that line 4 Add entries into the BootPTAB file Use an editor and edit the etc BootPTAB file An example of what a BootPTAB file may look like on your UNIX System under the etc directory follows...

Page 101: ...e router 4 While still logged in on the router specify the address of the BootP server or the network segment where a BootP server can be found 5 On the UNIX Platform that serves as the BootP server b...

Page 102: ...SD Hosts page 5 30 Print Queue Option 3 Setting up RPRINT on System V Hosts page 5 32 1 Power on the printer so that it can send a BootP request on the network 2 Verify that the XNIC received the IP a...

Page 103: ...1 Setting up lpd page 5 27 Print Queue Option 2 Setting up RPRINT on BSD Hosts page 5 30 Print Queue Option 3 Setting up RPRINT on System V Hosts page 5 32 Note The XNIC must be configured as reserved...

Page 104: ...IC as follows 00 00 c9 xx xx xx server_node_name where 00 00 c9 xx xx xx represents the XNIC E NET hardware address or 00 00 93 xx xx xx represents the XNIC T RING hardware address The default server_...

Page 105: ...entered in the etc ethers file For example if the IP address is 138 239 111 111 enter 138 239 111 111 XNE88E829 On some systems such as those using a Domain Name Service you may have to update the NIS...

Page 106: ...new IP address must be on the same network segment If ARP is running on your host proceed as follows 1 Logon to your UNIX host as root user 2 Issue the ARP command On most UNIX platforms the syntax i...

Page 107: ...plemented as arpbypass with the following syntax arpbypass f1 set ddd ddd ddd ddd 0xnn 0xnn 0xnn 0xnn 0xnn 0xnn 0xnn where the nn s are hexadecimal digits For example arpbypass f1 set 126 16 1 2 0x0 0...

Page 108: ...is procedure will NOT work if the printer is on a different network which may be the case if you are using subnetting to divide your network An example explaining how to install a printer on a network...

Page 109: ...ompt enter su 6 At the Password prompt enter system This password will not appear on the screen On certain hosts you must press the Backspace key before you can enter the password For example Backspac...

Page 110: ...enable the parameters set above reset the XNIC by entering init delay 0 11 Log out of the XNIC by entering logout 12 Update the file etc hosts or usr etc hosts on your UNIX system by adding a line de...

Page 111: ...Queue Option 1 Setting up lpd Follow this procedure to use the native lpd print protocol on a BSD host with the XNIC Exact syntax may vary from one UNIX system to another First determine if lpd is sup...

Page 112: ...e is the machine name for the remote printer and queue_name is the queue name Valid queue names are TEXT Adds a carriage return after each linefeed in the file Use this queue for standard document fil...

Page 113: ...example 138 239 111 111 node_name Be sure that node_name is the same name you entered in the etc printcap file in step 1 Update the DNS database instead of etc hosts if the system uses a Domain Name S...

Page 114: ...lation Utility diskette to your host system and change to the subdirectory where it is loaded for example usr xrx 2 Edit the file environ h to reflect the appropriate system type The following are typ...

Page 115: ...esiding in the usr spool xrx directory xrx xrx XNIO printer lp dev xrx dummy device name sd usr spool xrx dir for spooled files of usr xrx rprint location of rprint program xrx_n 138 239 111 111 serve...

Page 116: ...applicable 1 Using the compiler tar the Xerox utility rprint c from the UNIX Installation Utility diskette to your host system and change to the subdirectory where it is loaded for example usr xrx 2...

Page 117: ...aphic image files include the following line in the printcap entry xrx_text disable 5 Edit the printer interface script file First copy the sample Xerox printer interface file lp_dumb to another file...

Page 118: ...usr lib lpadmin pxrx_pcl v dev null i usr xrx lp_xrx_pcl usr lib lpsched usr lib accept xrx_pcl enable xrx_pcl 8 To make the printer the default system printer enter usr lib lpadmin dxrx_pcl 9 Test th...

Page 119: ...login to the XNIC from your host Use the following procedure to login to the XNIC from your host Note The permanently set IP address on your printer must be set at a value other than none for you to b...

Page 120: ...ou will not see what you type On certain hosts you must press the Backspace key before you can enter the password For example Backspace system After the password is entered the Local prompt is redispl...

Page 121: ...AM non volatile RAM parameter settings Display screens vary according to the specific LIST parameter The syntax is list parameter SET temporarily changes a parameter to a given value The change is val...

Page 122: ...rameter and permanently updates it in the NVRAM as well The syntax is change parameter value HELP displays instructions on the use of the various commands The syntax is help commandname In XNIC Versio...

Page 123: ...network Print a Network Configuration Sheet for Ethernet or Token Ring show config port 1 Change the login password from the default of access at the prompt showing define server login password passw...

Page 124: ...de if the printer server IP address is known The default is 0 To disable BootP set both the n and m values at 0 Define how many times printer will attempt DHCP or disable DHCP completely define server...

Page 125: ...1 Using the Printer with LAT on XNIC E NET Only C h a p t e r 6 Overview 6 2 Network Considerations 6 2 Configuring an OpenVMS LAT Host for LATSYM 6 3 Setting Optional Configurations 6 5 Logging into...

Page 126: ...pter provides a procedure to follow when configuring a Xerox printer on a LAT host system The procedure requires the VMS access privileges of the system administrator Network Considerations LAT system...

Page 127: ...of commands create port ltannn log set port ltannn application node XNExxxxxx service XNExxxxxx_1 exit where ltannn is the port name assigned by the network administrator The qualifier node represent...

Page 128: ...vice ltannn set device ltannn spooled queue_name sys sysdevice where queue_name is defined by you or the system administrator 4 To initialize the printer queue at the prompt enter the following comman...

Page 129: ...nto the XNIC E NET from your host Use the following procedure to log into the XNIC E NET from your host 1 Run the NCP utility on the VAX by entering run sys system NCP or mcr ncp 2 Connect to the XNIC...

Page 130: ...At the Password prompt enter the password The default is system You won t see what you enter After entering the password the Local prompt is redisplayed and you can enter XNIC commands See Table 6 1 o...

Page 131: ...creens vary according to the specific LIST parameter The syntax is list parameter SET temporarily changes a parameter to a given value The change is valid until you log out from the XNIC E NET or turn...

Page 132: ...d e HELP displays instructions on the use of the various commands The syntax is help commandname In XNIC E NET Version 5 x the Help command is not available You will need to refer to the table which b...

Page 133: ...ion and start up parameter setting show server local This command is disabled on the XNIC E NET if DS P is enabled Print a Network Configuration Sheet for Ethernet show config port 1 This command is d...

Page 134: ...s to the existing group list define server groups n1 n2 n3 n4 disabled Removes one or more groups from the existing group list If neither enabled or disabled is chosen the printer server replaces the...

Page 135: ...ing TCP IP on LAN Manager 7 5 IP Address on the XNIC 7 6 Configuring LAN Manager for TCP IP or NetBIOS 7 7 Before Installation 7 7 Installation from the Diskette 7 8 Creating a Print Queue on the File...

Page 136: ...2 X N I C E N E T T R I N G C o n f i g u r a t i o n G u i d e Changing Printer Properties TCP IP or NetBIOS 7 19 The Telrcf Utility Optional 7 20 Configuring Telrcf 7 20 Using the Telrcf Script Faci...

Page 137: ...nlimited number of XNIC printer servers Network Considerations LAN Manager systems require An installed XNIC with an assigned IP address Microsoft LAN Manager Version 2 1 or higher OS 2 Version 1 3 TC...

Page 138: ...ows 3 1 or higher with TCP IP installed Windows NT running TCP IP Windows 95 running TCP IP Navigating through This Chapter To enable printing to the XNIC from LAN Manager using TCP IP refer to the fo...

Page 139: ...System editor open the CONFIG SYS file and verify it includes a line similar to DEVICE LanRoot ARPA SOCKDRV OS2 where LanRoot is the LAN Manager root directory 4 If necessary adjust the settings for s...

Page 140: ...NIC is None Refer to Setting up an IP Address on the XNIC page 5 4 for instructions on setting up an IP address on the XNIC Note XNIC Version 5 x no longer supports the pre configured default IP addre...

Page 141: ...CP IP and NetBIOS Sixteen printer queues can be created on the same file server The same XNIC can accept jobs from all these queues Before Installation We recommend that you write these values from th...

Page 142: ...ted the diskette For example A 4 Run the installation program For example if the diskette is in the A drive enter A LANMAN install This displays the Installation Screen 5 Click on Install LAN Manager...

Page 143: ...inter This is done via the OS 2 Print Manager 2 Double click on the Xerox LAN Manager Printer Utility in the Desktop Manager Group This displays the LAN Manager Printer Utility Icon View window 3 Doub...

Page 144: ...7 10 to continue the printer installation If you selected NetBIOS turn to Creating a NetBIOS Print Queue page 7 14 to continue the printer installation 1 The Add New TCP IP RPrint Printer window shoul...

Page 145: ...stall a new printer driver from the OS 2 Print Manager and select the desired driver for the new printer 5 Enter the Service Name This is the XNIC Printer Name For example XNE1076E3_1 for XNIC E NET o...

Page 146: ...inter properties options page 7 13 lists these options and describes their purposes Select any desired options Click OK when you have entered your options This returns you to the Add New TCP IP RPrint...

Page 147: ...print job Log File Name Used to enter a name for the log files Verbose Log Enabling this option is not recommended Expands the amount of debugging information in both the log file and RPRINTNB s stnd...

Page 148: ...D file For NetBIOS printing the LAN Manager file server and the printer must be on the same network segment 1 The Add New NetBios Printer window should be displayed on your screen Enter the Printer Na...

Page 149: ...he Xerox LAN Manager Printer Utility driver list install a new printer driver from the OS 2 Print Manager and select the desired driver for the new printer 5 Enter the Server Name This is the XNIC Ser...

Page 150: ...printer properties options page 7 13 lists these options and describes their purposes Select any desired options Click OK when you have entered your options This returns you to the Add New NetBios Pr...

Page 151: ...e printer control panel indicates that the printer is Online 2 Select a file to print 3 Drag the file to the newly created printer icon on the desktop 4 In the pop up window that asks you to select th...

Page 152: ...the printer queue and its properties are deleted properly 1 Double click on the Xerox LAN Manager Printer Utility folder on the LAN Manager desktop This displays the LAN Manager Printer Utility windo...

Page 153: ...nter Utility 1 Double click on the Xerox LAN Manager Printer Utility folder on the LAN Manager desktop This displays the LAN Manager Printer Utility window 2 Double click on the Xerox LAN Manager Prin...

Page 154: ...ction You may use this procedure to configure multiple connections For example to set up an icon for an interactive session use the following procedure 1 Open the Xerox LAN Manager Printer Utility win...

Page 155: ...open an OS 2 window and cd to the xerox directory For information on the telrcf options type telrcf without any arguments and the program will display a list of its runtime arguments To see an exampl...

Page 156: ...7 22 X N I C E N E T T R I N G C o n f i g u r a t i o n G u i d e ETR CH07 Page 22 Wednesday October 23 1996 9 41 PM...

Page 157: ...ited number of XNIC printer servers Network Considerations LAN Server systems require any of the following OS 2 Versions OS 2 Version 2 1 or higher including OS 2 TCP IP Version 2 0 OS 2 Warp Version...

Page 158: ...installed Windows NT running TCP IP Windows 95 running TCP IP Navigating through This Chapter To enable printing to XNIC from LAN Server using TCP IP refer to the following section in order Establish...

Page 159: ...ne The workstation or host from which the IP address will be assigned for the printer must be on the same network segment as the printer 1 Assign a node name by opening the TCP IP folder Then open the...

Page 160: ...address in hexadecimal notation Do not use leading zeroes in the IP address on the XNIC hardware address For example if you have a HOSTNAME of Coletrane and a hardware address of 00 00 c9 10 03 BD yo...

Page 161: ...ed and 0 packets lost If the system responds that 2 packets were transmitted 0 packets received and 100 packets lost print a Printer Configuration Sheet Compare the IP address on the Printer Configura...

Page 162: ...cept jobs from all these queues Before Installation We recommend that you write these values from the Printer Configuration Sheet or the Network Interface Configuration sheets before you begin XNIC Se...

Page 163: ...e installation is finished 6 Click on OK If you would like to see a list of the files that were installed on your hard disk refer to the Readme icon in the Xerox LAN Server Printer Utility folder 7 Re...

Page 164: ...dd Printers This window will appear 5 Select one of these two protocols TCP IP Protocol NETBIOS Protocol Depending upon your choice you should see one of these two windows on your display Add New TCP...

Page 165: ...nstalled on an additional server then LAN Server commands should be used to share the printer This option is enabled by default and works only if you are logged into the LAN Server file server as admi...

Page 166: ...7 Enter the Port Number 2501 This is the TCP port number associated with the printer port on the XNIC 8 Click on More to optionally modify timing parameters This opens the Advanced Options window Tab...

Page 167: ...file Use Log File Creates a log file of RPRINTNB activities for each print job Log File Name Used to enter a name for the log files Verbose Log Enabling this option is not recommended Expands the amou...

Page 168: ...he same network segment 1 The Add New NetBIOS Printer window will be displayed Enter the Printer Name of your choice The name can be up to eight characters long For example Falcon 2 Select Share Print...

Page 169: ...Server Printer Utility driver list install a new printer under the OS 2 Print Manager and select the desired driver for the new printer 5 Enter the Server Name This is the XNIC Server Name XNExxxxxx...

Page 170: ...indow Table 8 1 Advanced printer properties options page 8 13 lists these options and describes their purposes Select any desired options Click OK when you have entered your options This returns you t...

Page 171: ...printer control panel indicates that the printer is Online 2 Select a file to print 3 Drag the file to the newly created printer icon on the desktop 4 In the pop up window that asks you to select the...

Page 172: ...Xerox LAN Server Printer Utility folder on the LAN Server desktop This displays the LAN Server Printer Utility window 2 Double click on the Xerox LAN Server Printer Utility icon 3 Select an existing...

Page 173: ...rinter Properties 6 Depending upon which queue you have selected to modify either the TCP IP Protocol or NetBIOS Protocol screen will appear If you are modifying a TCP IP queue continue with the next...

Page 174: ...20 X N I C E N E T T R I N G C o n f i g u r a t i o n G u i d e 13 Click More to view the Advanced Options screen Make any necessary changes 14 Click OK to save the changes This saves your modificat...

Page 175: ...LAN Manger is referenced in that chapter The same information also pertains to LAN Server 1 Double click on the Xerox LAN Server Printer Utility folder icon on the LAN Server desktop This displays the...

Page 176: ...XNIC from your host Use the following procedure to log into the XNIC from your workstation Note The permanently set IP address on your printer must be set at a value other than none for you to be abl...

Page 177: ...rompt hit Backspace Then enter the password The default password is system You will not see what you enter After the password is entered the Local prompt is redisplayed and you can enter server comman...

Page 178: ...olatile RAM parameter settings Display screens vary according to the specific LIST parameter The syntax is list parameter SET temporarily changes a parameter to a given value The change is valid until...

Page 179: ...it in the NVRAM as well Reinitializing the XNIC is not necessary for the changes to take place The syntax is change parameter value HELP displays instructions on the use of the various commands The s...

Page 180: ...Display the overall network configuration including the XNIC hardware address and the protocols currently supported show server network Print Network Interface Configuration for Ethernet or Token Rin...

Page 181: ...priority of 0 lowest priority All files sent to a new service set with a higher priority take priority over files sent to the default services Quotation marks around the service name are required when...

Page 182: ...8 28 X N I C E N E T T R I N G C o n f i g u r a t i o n G u i d e ETR CH08 Page 28 Wednesday October 23 1996 9 46 PM...

Page 183: ...leEtherTalkStatus psPermServerAppleCurrentZone psPermServerAppleMulticast psPermServerAppleRouterAddress psPermServerLat Provides Lat Server System information which contains the following attributes...

Page 184: ...psTempServerNetwareEtherType psTempServerNetwareRediscover psTempServerNetwareFast psTempServerNetwareNum psTempServerNetwareFileServer psTempServerNetwareCurrSocks psTempServerNetwareHighSocks psTemp...

Page 185: ...ermServerPhysicalAddr psPermServerRevFirmware psPermServerAuthorized psPermServerConsole psPermServerLock psPermServerSecurity psPermServerHeartbeat psPermServerAutoReinit psPermServerInactivity psPer...

Page 186: ...ServerInactivity psTempServerEmulexOptions psTempServerPasswdLimit psTempServerPrompt psTempServerLoginPrompt psTempServerLoginBanner psTempServerWelcomeMessage psTempServerInit psPermServerTcp Provid...

Page 187: ...contains the following attributes psPermSnmpNumber psPermSnmpTrapHostIp psTempSnmp Provides SNMP information which contains the following attributes psTempSnmpNumber psTempSnmpTrapHostIp psPermSnmpTab...

Page 188: ...verNetwarePserverPtrNum psTempServerNetwarePserverPtrName psTempServerNetwarePserverPort psTempServerNetwarePserverState psTempServerNetwarePserverNcpState psTempServerNetwarePserverStatus psTempServe...

Page 189: ...Operational Problems 11 4 Resetting the XNIC to the Factory Defaults 11 7 Novell NetWare Problems 11 9 EtherTalk Problems 11 13 UNIX TCP IP Problems 11 14 LAT Problems 11 19 LAN Manager Problems 11 2...

Page 190: ...further assistance When connected to an Ethernet network there is a certain maximum number of devices per network segment and per network To avoid network problems check the device limitation for you...

Page 191: ...E NET is connected to the network via a Thinnet or UTP 10BaseT cable If the UTP is used then the green LED on the XNIC E NET s connection panel will be lit The yellow LED on the XNIC E NET s connectio...

Page 192: ...d connected to the network through the twisted pair connector This LED will not be lit with a thinnet connection The yellow LED flashes when the interface card receives any network traffic If the conn...

Page 193: ...problems such as ghosting intermittent appearance and disappearance of network services or devices Following are the recommended maximum allowable cable lengths ThinNet 10Base2 uses RG 58 U coaxial ca...

Page 194: ...rs and network service devices such as file servers print servers and mail servers etc When printer drivers are incompatible messages will appear for users to reinitialize the driver Remove the driver...

Page 195: ...Refer to Figure 1 1 on page 1 7 or to Figure 1 3 on page 1 9 if necessary 4 Move the jumper from its current position connecting pins 2 and 3 so that it connects pins 1 and 2 5 Replace the controller...

Page 196: ...o r y D e f a u l t s 11 8 X N I C E N E T T R I N G C o n f i g u r a t i o n G u i d e You are now ready to use your printer 12 Power Off and replace the network connections 13 Power On the printer...

Page 197: ...r s Print Server name is not displayed in the list after the Novell console command display servers is entered Bad cabling See your network administrator for the wiring problem XNIC s SAP IDs are filt...

Page 198: ...PCONSOLE at the command line 2 Select Print Server Information 3 Select the print server name that matches the name on the printer s configuration sheet 4 Select Print Server Status Control menu 5 Se...

Page 199: ...ver directory will be named yyyyyyyy where the yyyyyyyy corresponds to the Print Server ID It will typically have at least 2 files queue 000 and print 000 Corruption of downloaded fonts or forms on Ne...

Page 200: ...unication between XNIC and the intended file server Mismatch of frame types between XNIC and the file server Sometimes when XNIC is left to automatically set its frame type it may lock its frame type...

Page 201: ...the menu bar at the top of the screen 2 Select the Control Panel option 3 Select Network 4 Select EtherTalk or TokenTalk 1 Select Chooser from the Apple menu 2 Click the OnPage icon or the LPS equival...

Page 202: ...kely with the print queue definitions Have you changed the IP address server name or service name in the XNIC Be sure the correct information is also found in your host configuration files On TCP host...

Page 203: ...and change disable to enable Log into the XNIC and verify that the print definitions are enabled for the protocol you are using Also verify that the service you are trying to use is authorized for th...

Page 204: ...l display your entry as well as others Ping the device you are trying to reach ping 13 0 0 18 The device will answer 13 0 0 18 is alive if it is connected If the connection times out stop here and re...

Page 205: ...re is a router between the UNIX host and the printer being installed and the router is unaware of the printer s IP address Modify the XNIC IP address by connecting to the XNIC through another XNIC ser...

Page 206: ...lity file This entry in etc printcap goes with the above etc hosts entry xrx_pcl Xerox PCL Printer lp rm XNE00024E rp TEXT mx 0 sd usr spool lpd xrx_pcl A spool directory usr spool lpd xrx_pcl must be...

Page 207: ...show server lat Verify the name is the same as the node name you set up in the section Configuring an OpenVMS LAT Host for LATSYM page 6 3 3 Issue this command only if your XNIC is Version 4 x show p...

Page 208: ...IP addresses Also verify the subnet mask if any Ensure that you have low level TCP IP connection between the LAN Manager file server and the XNIC by using the ping utility If other applications are u...

Page 209: ...is incomplete The printer is OFF From the Xerox LAN Manager Printer Utility window 1 Select the printer with problem highlighted 2 From Launch pull down menu select Stop Printer 3 After a minute selec...

Page 210: ...ress of none Print a Printer Configuration Sheet and check the IP address setting for TCP IP listed in the Ethernet or Token Ring column Host Name incorrect Check TCP IP configuration Printer not on s...

Page 211: ...for Print Destinations field Make sure that the LPR Port is selected in the Print Destinations dialogue box Refer to Step 9 on page 9 17 Incorrect IP address entered Make sure that the correct IP addr...

Page 212: ...to another IP node on the network to add an entry into the ARP table Refer to the Microsoft knowledge base such as their Web pages for symptoms workarounds and status of the ARP command in Windows NT...

Page 213: ...ine field For ASCII text to add carriage return for each linefeed enter TEXT in the Name of printer on that machine box This box is located in the Add LPR Compatible Printer window See the section Con...

Page 214: ...onfigures the physical port on the default lpd service as NONE which allows redirecting of the LPD service to other service records 4 Define a new service for lpd printer queue Queue_Name assign a new...

Page 215: ...not type a cr until all information shown on two lines above is entered Note The TCP Port specified 3001 is required mainly for syntactical purposes to define a new TCP IP service The LPD protocol wi...

Page 216: ...ting environment Type of connection to the network BNC or UTP for Ethernet STP or UTP for Token Ring Contents of the host files TCP etc printcap etc hosts etc ethers and or etc inetd conf if relevant...

Page 217: ...e is provided to illustrate these considerations and procedures Consider the following situation The subnet mask is 255 255 255 224 which subdivides a class B network into smaller networks consisting...

Page 218: ...Two solutions are possible Solution 1 Put the printer on the same network as the UNIX workstation and use Telnet to install the printer Solution 2 Log into the XNIC following Step 1 on page 5 35 thro...

Page 219: ...3 Document Conventions B 3 Initial Installation B 4 Network Printing B 4 From a Local Floppy Device B 4 From a Remote Floppy Device B 6 From an FTP Server B 7 From a Local CD ROM Device B 7 From a Re...

Page 220: ...rt Printers B 15 Adding or Deleting Printers On SunOS B 15 Adding or Deleting Printers On Solaris B 16 Adding or Deleting Respective Drivers B 16 Installing Files from an FTP Server B 17 Retrieving In...

Page 221: ...dix The sign indicates the UNIX prompt Do not type it Characters to be entered are in computer typeface The sign indicates that the command line continues and that what follows should be typed as a co...

Page 222: ...ion etc init d volmgt stop only on Solaris Systems tar xvf dev fd0 xrx this will extract the installation files cd xrx enstall s this will start the installation program 3 When the program asks you to...

Page 223: ...Postscript HPGL or graphic image files enter selection 2 PASSTHRU to handle all the 3 types of files For Plain text ASCII files you may choose to do either of the following Create a printer queue to h...

Page 224: ...Insert the UNIX Installation Utility diskette that is shipped with the XNIC into the floppy drive of your remote workstation and follow this procedure to begin the installation 4 At your remote works...

Page 225: ...sked to which LAN Interface will the Xerox servers be connected enter either your Ethernet or Token Ring device name For example le0 tr0 hme0 or whatever is on your system 9 When asked to enter the nu...

Page 226: ...rinter s parallel port On Solaris Systems 1 Bring up Openwin Enter usr openwin bin openwin 2 Click the right mouse button and select Command Tool 3 In Command Tool bring up the Admintool Enter adminto...

Page 227: ...your workstation is Solaris enter etc init d volmgt stop only on Solaris 3 To install printer drivers for the Xerox DocuPrint 4517 printer insert diskette 1 of 3 of the Xerox DocuPrint 4517 Printer Dr...

Page 228: ...not use the scratch area directory for this purpose Create a new directory other than the scratch area For example home xerox driver_software 10 When asked to run the xpconfig program to configure the...

Page 229: ...of 3 of the Xerox DocuPrint 4517 Printer Drivers into the floppy drive 4 At your remote workstation enter etc init d volmgt stop only on Solaris System 5 Enter mkdir home driver_install_scratch_area...

Page 230: ...install_scratch_area home copying files from the remote machine more user_guide txt read the user guide or print it out cd home xerox driver_install_scratch_area install begin the print driver install...

Page 231: ...g Xerox DocuPrint 4517 Files from a Local CD ROM Device page B 22 for the instructions to retrieve and install the files from the local CD ROM device From a Remote CD ROM Device Refer to Installing Fi...

Page 232: ...rresponding to the file type for this printer 1 Plain text ASCII 2 PASSTHRU For PCL Postscript HPGL or graphic image files you can define one type of printer queue on your host such as PASSTHRU select...

Page 233: ...am For example enter Parallel Port Printers Adding or Deleting Printers On SunOS Installation instructions for this section is currently not available You need to ask your system administrator to assi...

Page 234: ...enwin 2 Click the right mouse button and select Command Tool 3 In Command Tool bring up the Admintool window Enter admintool 4 When the Admintool window comes up click Printer Manager 5 Deleting a Pri...

Page 235: ...mmand your environment requires 3 At the login prompt enter the username anonymous 4 At the password prompt enter your e mail address 5 Enter cd pub drivers Black White English UNIX Generic bin ensure...

Page 236: ...tation is SunOS enter cd SunOS get suno1of3 cpio retrieves the 4517 Drivers installation file 1 of 3 get suno2of3 cpio retrieves the 4517 Drivers installation file 2 of 3 get suno3of3 cpio retrieves t...

Page 237: ...le0 tr0 hme0 or whatever is on your system 4 When asked to enter the number corresponding to the file type for this printer 1 Plain text ASCII 2 PASSTHRU For PCL Postscript HPGL or graphic image file...

Page 238: ...workstation is SunOS 4 1 3 enter extracting driver installation files cpio icuBd suno1of3 cpio cpio icuBd suno2of3 cpio cpio icuBd suno3of3 cpio If your workstation is Solaris 2 3 enter extracting dr...

Page 239: ...on the hard disk of your local workstation use these files as needed to add or delete network printers and respective drivers 4 When asked to run the xpconfig program to configure the printers you ca...

Page 240: ...tallation Files on the hard disk create a directory and change to the directory you created For example mkdir home xerox cd home xerox 3 Insert the Xerox UNIX Installation CD ROM in the CD ROM drive 4...

Page 241: ...r Network Printing follow these instructions 6 Unmount the CD ROM and eject it Enter umount cdrom eject 7 If your workstation is SunOS enter cp home xerox network hostbin sunsparc home xerox network x...

Page 242: ...script HPGL or graphic image files you can define one type of printer queue on your host such as PostScript selection 3 to handle all the 3 types of files For Plain text ASCII files you may choose to...

Page 243: ...spective drivers 2 When asked to enter install directory enter the name of the directory where you want the driver software to be installed Do not use the current directory for this purpose Create a n...

Page 244: ...Installation for Network Printing page B 23 and Initial Installation of the PostScript Driver page B 24 1 At your workstation follow steps Step 1 through Step 7 in the section Retrieving Installation...

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