HPE FlexNetwork 5130 Series Troubleshooting Manual Download Page 1

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HPE FlexNetwork 5130 EI Switch Series

Troubleshooting Guide

Part number: 5200-1218
Document version: 6W102-20160429

The information in this document is subject to change without notice.
© Copyright 2016

Hewlett Packard Enterprise Development LP

Summary of Contents for FlexNetwork 5130 Series

Page 1: ...EI Switch Series Troubleshooting Guide Part number 5200 1218 Document version 6W102 20160429 The information in this document is subject to change without notice Copyright 2016 Hewlett Packard Enterp...

Page 2: ...Symptom 7 Solution 7 Related commands 8 Troubleshooting ACL 9 ACL application failure with an error message 9 Symptom 9 Solution 9 ACL application failure without an error message 9 Symptom 9 Trouble...

Page 3: ...rwarding failure 22 Symptom 22 Troubleshooting flowchart 22 Solution 22 Related commands 26 Layer 3 forwarding failure 27 Symptom 27 Troubleshooting flowchart 27 Solution 27 Related commands 28 Protoc...

Page 4: ...ou have taken such as reconfiguration cable swapping and reboot Output from the commands executed during the troubleshooting process To ensure safety wear an ESD preventive wrist strap when you replac...

Page 5: ...been saved to the file flash logfile logfile log 2 Identify the log file on each member device Display the log file on the master device Sysname dir flash logfile Directory of flash logfile 0 rw 2186...

Page 6: ...ave operating statistics to a file to ensure that the information is retained NOTE The amount of time to collect statistics increases along with the number of IRF member devices To collect operating s...

Page 7: ...delines Product serial numbers Technical support registration numbers if applicable This information will help the support engineer assist you as quickly as possible The following is the contact of He...

Page 8: ...the switch through the console port and restart the switch If the system reports that a CRC error has occurred or that no system software image is available reload the system software image The system...

Page 9: ...perform the following steps a Verify that the power supply has not been disconnected from the power source If it has been disconnected from the power source connect the power source to it b Verify tha...

Page 10: ...slot If the power supply remains in Absent state go to step 4 3 Remove and install the power supply into an idle power supply slot Then execute the display power command to verify that the power suppl...

Page 11: ...s and directories display boot loader Displays current configuration files and system software images display environment Displays temperature information display fan Displays the operating states of...

Page 12: ...acl resource command and then check the Remaining field for ACL resources insufficiency If this field displays 0 the ACL hardware resources are exhausted 2 To free hardware resources for packet filter...

Page 13: ...orrectly reconfigure them If they are configured correctly go to step 2 2 Verify that the ACL is configured correctly Execute the display acl command to check whether the ACL is configured correctly I...

Page 14: ...ies applied to the specified control plane display qos policy global Displays information about global QoS policies display qos policy interface Displays information about the QoS policies applied to...

Page 15: ...on provides troubleshooting information for common problems with IRF IRF fabric establishment failure Symptom An IRF fabric cannot be established Troubleshooting flowchart Figure 3 Troubleshooting an...

Page 16: ...the IRF port bindings c If there are binding errors or connection inconsistencies reconfigure the IRF port bindings or reconnect the physical IRF ports 4 Verify that the IRF links are 10 Gbps a Verif...

Page 17: ...ction lists the commands that you might use for troubleshooting IRF Command Description display interface Displays interface information Use this command to verify that each IRF port has a minimum of...

Page 18: ...tion This section provides troubleshooting information for common problems with Ethernet link aggregation Link aggregation failure Symptom Some member ports fail to be placed in Selected state and lin...

Page 19: ...the reference port Are all physical connections correct Are all member ports up Connect physical links correctly Bring all member ports up No Yes No Yes Operational key attributes same as the referenc...

Page 20: ...ber of Selected ports a Execute the link aggregation selected port maximum command to set the maximum number of Selected ports allowed in the aggregation group The value range is 1 to 16 b Execute the...

Page 21: ...e on a fiber port No Yes No Yes No Yes Yes No No Yes Yes No No Yes Yes No No Yes Yes No A fiber port failed to come up Contact the support Resolved Speed duplex match on local and peer port Speed dupl...

Page 22: ...that operates correctly If the port cannot come up you can determine that the local port fails Replace the local port with a new port that operates correctly 4 Verify that the transceiver module and c...

Page 23: ...to set the rate and duplex mode for the port 2 Replace the network cable with a new one to verify that the network cable is in good condition 3 Replace the local port with a new one to verify that th...

Page 24: ...c information Displays or saves running status data for multiple feature modules display interface brief Displays brief interface information display transceiver alarm interface Displays alarms presen...

Page 25: ...loss failure Solution To resolve the problem Incoming error packets No Yes Yes Troubleshoot the problem End No Yes Layer 2 packet loss Packets filtered by ACLs or QoS policies Troubleshoot the problem...

Page 26: ...hardware failure To test the failure connect the cable that is connected to the local port to a correctly operating port for example Port A with the same configurations as the local port If Port A for...

Page 27: ...ecute the command at least two times Sysname probe bcm slot 1 chip 0 show c ge16 RDBGC3 ge16 2 2 3 s GRMCA ge16 1 1 1 s GRBCA ge16 5 5 3 s GR64 ge16 5 5 3 s GR127 ge16 1 1 1 s GRPKT ge16 6 6 5 s GRBYT...

Page 28: ...e STP on the port or configure the port as an edge port if the port is connected to a terminal device If the port belongs to an aggregation group execute the display link aggregation verbose command t...

Page 29: ...iled information about the aggregation groups that correspond to the aggregate interfaces display mac address blackhole Displays blackhole MAC address entries display mac forced forwarding vlan Displa...

Page 30: ...gging arp packet command to locate the problem If the switch learns no ARP entries you can execute the arp static command to configure static ARP entries b Execute the display mac address command to v...

Page 31: ...e the reset command to clear the route entries Then the switch can learn route entries again 4 If the problem persists contact Hewlett Packard Enterprise Support Related commands This section lists th...

Page 32: ...300 S On SMAC 0 1 ISIS 0 0 0 200 D On SMAC 8 2 ESIS 0 0 0 100 S On SMAC 8 3 CLNP 0 0 0 100 S On SMAC 8 4 VRRP 0 0 0 1024 S On SMAC 8 5 UNKNOWN_IPV4MC 0 0 0 100 S On SMAC 8 6 UNKNOWN_IPV6MC 0 0 0 100 S...

Page 33: ...30 When you contact Hewlett Packard Enterprise Support provide diagnostic information if software related packet loss occurred...

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