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Troubleshooting

WorkCentre 7120 Multifunction Printer
User Guide

206

Getting Help

This section includes:
•

Control Panel Messages

on page 206

•

Alerts

on page 206

•

Online Support Assistant

on page 206

•

Web Resources

on page 207

Control Panel Messages

Xerox provides several automatic diagnostic tools to help you produce and maintain print quality.

The control panel provides you with information and troubleshooting help. When an error or warning
condition occurs, the control panel touch screen displays a message informing you of the problem. In
many cases, the touch screen also displays an animated graphic showing the location of the problem,
such as the location of a paper jam.

Alerts

Alerts provide messages and instructions to help solve problems. Alerts can be viewed on:
•

The Status page in CentreWare IS.

•

All tabs in the printer driver Properties window. For detailed status information, click

More Status

.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for problems with print quality, copy quality,
media jams, software installation, and much more.

To access the Online Support Assistant, go to

www.xerox.com/office/WC7120support

.

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Summary of Contents for WORKCENTRE 7120

Page 1: ...rio Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning Norsk Brukerh ndbok Suomi K ytt opas e tina U ivatelsk p ru ka Polski Przewodnik u ytk...

Page 2: ...herTalk Macintosh Mac OS and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United S...

Page 3: ...enter 20 Parts of the Printer 21 Front Left View 22 Right Rear View 23 Telephone and Fax Connection Option 24 Document Feeder 25 Internal Components 26 Integrated Office Finisher Option 27 Office LX F...

Page 4: ...ing Paper in Trays 1 through 4 53 Loading Paper in Tray 5 Bypass Tray 55 Loading Envelopes in Tray 5 Bypass Tray 57 Configuring the Envelope Tray 57 Loading Envelopes in the Envelope Tray 58 Printing...

Page 5: ...acintosh 81 Scaling 82 Windows 82 Macintosh 82 Printing Watermarks 83 Windows 83 Macintosh 84 Printing Mirror Images for Windows 85 Creating and Saving Custom Sizes 86 Windows 86 Macintosh 86 Job Comp...

Page 6: ...der 122 Printing Stored Files at the Printer 122 Using Job Flow Sheets 124 Printing Stored Files using CentreWare IS 124 Retrieving Scanned Files to Your Computer Using CentreWare Internet Services 12...

Page 7: ...Adding an Individual Address 155 Deleting an Individual Address 155 Adding a Group 155 Deleting a Group 156 Using Chain Dial 156 Creating Fax Comments 157 8 Maintenance Maintenance and Cleaning 160 G...

Page 8: ...Clearing Paper Jams in Integrated Office Finisher 189 Clearing Paper Jams in Office Finisher LX 190 Clearing Hole Punch Jams in Office Finisher LX 191 Troubleshooting Paper Jams 193 Clearing Staple J...

Page 9: ...tates FCC Regulations 216 Canada Regulations 216 European Union 217 Ozone Release 217 Other Regulations 217 Copy Regulations 218 United States 218 Canada 219 Other Countries 220 Fax Regulations 221 Un...

Page 10: ...Contents WorkCentre 7120 Multifunction Printer User Guide 10...

Page 11: ...ntenance Safety on page 15 Printer Symbols on page 16 Product Safety Certification on page 17 Environmental Health and Safety Contacts on page 18 Your printer and the recommended supplies have been de...

Page 12: ...The printer is exposed to water If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service...

Page 13: ...rox Service Representative to correct the problem The printer emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety device...

Page 14: ...15 kg 253 5 lb Do not place the printer near a heat source Do not place the printer in direct sunlight to avoid exposure to light sensitive components Do not place the printer where it is directly exp...

Page 15: ...tenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or ro...

Page 16: ...rning could cause serious injury or even death Ignoring this caution could cause injury or damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not touch com...

Page 17: ...WorkCentre 7120 Multifunction Printer User Guide 17 Product Safety Certification This product is certified by the following agency using the safety standards listed Agency Standard CSA UL60950 CSA IE...

Page 18: ...mental Health and Safety Contacts For more information on Environment Health and Safety in relation to this Xerox product and supplies contact USA 1 800 828 6571 Canada 1 800 828 6571 www xerox com en...

Page 19: ...tifunction Printer User Guide 19 2 Features This chapter includes Before Using the Printer on page 20 Parts of the Printer on page 21 Printer Configuration on page 29 Control Panel on page 32 More Inf...

Page 20: ...OX 1 800 939 3769 If you need any additional help using your printer 1 Refer to this User Guide 2 Contact the Key Operator 3 Visit our Customer Website at www xerox com office WC7120support or contact...

Page 21: ...e Printer This section includes Front Left View on page 22 Right Rear View on page 23 Telephone and Fax Connection Option on page 24 Document Feeder on page 25 Internal Components on page 26 Integrate...

Page 22: ...2 Front Left View 1 Document cover 7 Front cover 2 Document glass 8 Tray 1 2 3 4 3 Control panel 9 Locking Casters 4 Center Tray Upper 10 Tray 5 Bypass 5 Center Tray Lower 11 Stylus pen holder 6 Power...

Page 23: ...rkCentre 7120 Multifunction Printer User Guide 23 Right Rear View 1 Cover E 5 Adjusting foot 2 Cover A 6 Reset button 3 Cover B 7 USB interface connector 4 Cover C 8 Network connector 5 2 4 3 1 6 wc71...

Page 24: ...Features WorkCentre 7120 Multifunction Printer User Guide 24 Telephone and Fax Connection Option 1 Telephone 3 Line 2 2 Line 1 4 Line 3 wc7120 005 TEL LINE1 LINE2 LINE3 1 2 3 4...

Page 25: ...User Guide 25 Document Feeder 1 Confirmation indicator 6 Document feeder tray 2 Lever 7 Document stopper 3 Left cover 8 Document output tray 4 Inner cover 9 CVT glass 5 Document guides 10 Document gl...

Page 26: ...Printer User Guide 26 Internal Components 1 Toner cartridges 5 Drum cartridge cover 2 Main power switch 6 Drum cartridge cover release lever 3 Drum cartridges 7 Waste toner container 4 Cleaning bar 8...

Page 27: ...atures WorkCentre 7120 Multifunction Printer User Guide 27 Integrated Office Finisher Option 1 Center tray 4 Front cover 2 Integrated Office Finisher 5 Top cover 3 Staple cartridge 2 1 4 5 wc7120 007...

Page 28: ...dge 2 Booklet unit option 9 Front cover 3 Booklet unit side cover 10 Office Finisher LX 4 Booklet staple cartridge 11 Front transport cover 5 Top cover 12 Hole punch waste container 6 Finisher tray 13...

Page 29: ...memory Foreign Device Interface Xerox Extensible Interface Platform Hard drive that provides feature support for special job types additional forms and macros PCL 6 PCL 5 Ethernet 10 100Base TX conne...

Page 30: ...ail preview Scan To Print From USB Finishing Integrated Office Finisher Office Finisher LX with Hole Punch and Booklet Maker options Convenience Stapler Security Data Security Kit Xerox Secure Access...

Page 31: ...has elapsed If no jobs are sent to the printer for an additional preset time it then enters Sleep Mode The touch screen is dark and the Energy Saver button is lit in both modes Press the Energy Saver...

Page 32: ...rd using the touch screen keyboard Press again to log out 4 Language Press to change the touch screen language and keyboard settings 5 Energy Saver Button When printer is in low power mode press to en...

Page 33: ...ither the Print this Job History Report button or the Print this Job Report button 5 For additional job types touch the Secure Print Jobs More tab then choose from the following Secure Print Sample Se...

Page 34: ...and controls access to copying scanning faxing and printing for each user When Accounting is enabled each user is required to enter their User ID information to use a controlled feature Controlled fe...

Page 35: ...with printer User Guide PDF Software and Documentation disc www xerox com office WC7120docs System Administrator Guide www xerox com office WC7120docs Recommended Media List www xerox com paper Unite...

Page 36: ...Features WorkCentre 7120 Multifunction Printer User Guide 36...

Page 37: ...ew on page 38 Physical Connection on page 38 Turning the Printer On on page 38 Turning the Printer Off on page 40 Installing the Software on page 42 Using CentreWare Internet Services on page 47 See a...

Page 38: ...net port in the back of the printer Connect the other end of the cable to your network port 3 If the fax option is installed connect to a functioning telephone line using a standard RJ11 cable Turning...

Page 39: ...visible on the lower center tray to the on position to turn the printer on The printer takes approximately 35 seconds to warm up before use Note When the optional Office Finisher LX is attached the po...

Page 40: ...Do not switch the main power off while a job is being processed or while the Energy Saver button is blinking This may cause damage to the printer s internal hard drive or cause a printer malfunction...

Page 41: ...f position 4 Close the front cover Assigning a Network Address If the network uses a DHCP server the printer automatically acquires a network address To assign a static IP address configure DNS server...

Page 42: ...IP address To install the driver 1 Insert the Software and Documentation disc into your computer s CD or DVD drive 2 The installer starts automatically unless you have autorun disabled on your comput...

Page 43: ...driver 1 Insert the Software and Documentation disc into your computer s CD or DVD drive Note If the Software and Documentation disc is not available download the latest driver from www xerox com off...

Page 44: ...the printer is on and the Ethernet cable is connected properly If you want to connect by specifying the printer s IP address 1 Open the Applications folder then open the Utilities folder 2 Open the Pr...

Page 45: ...ences 2 Click Print Fax 3 Click the plus button under the list of installed printers 4 Type the IP address or host name of the printer 5 Type a Queue name for the printer or leave it blank to use the...

Page 46: ...WC7120drivers Xerox Global Print Driver Use to print to any PCL or PostScript enabled printer on your network including those made by other manufacturers The driver configures itself for the printer y...

Page 47: ...d the network in Windows Macintosh or UNIX environments JavaScript must be enabled in the Web browser If JavaScript is disabled a warning message appears and CentreWare IS may not function properly TC...

Page 48: ...Installation and Setup WorkCentre 7120 Multifunction Printer User Guide 48...

Page 49: ...ingle Sheet N Up on page 71 Printing Booklets on page 72 Using Color Corrections on page 75 Printing in Black and White on page 77 Printing Insert Pages on page 80 Printing Cover Pages on page 78 Prin...

Page 50: ...or CMD P for Macintosh 4 Select your printer from the list 5 Access the printer driver settings by selecting Properties or Preferences Windows or Xerox Features for Macintosh The title of the button...

Page 51: ...Europe Ordering Media To order paper or specialty media contact your local reseller or go to www xerox com office WC7120supplies CAUTION Damage caused by using unsupported paper and specialty media i...

Page 52: ...er is susceptible to damage from ultraviolet and visible light Ultraviolet light which is emitted by the sun and fluorescent bulbs is particularly damaging to paper The intensity and length of exposur...

Page 53: ...g Paper in Trays 1 through 4 Tray 1 Tray 2 Tray 3 and Tray 4 accept the following media types Plain Plain Reload paper that has had one side printed Bond Punched Letterhead Heavyweight Heavyweight Rel...

Page 54: ...or Tray 4 1 Pull the paper tray out toward you WARNING Do not open all trays at once The printer could topple forward possibly causing injury 2 Before loading paper into the paper trays fan the edges...

Page 55: ...uch Confirm on the touch screen Loading Paper in Tray 5 Bypass Tray Use the bypass tray for a variety of media types and custom sizes It is primarily intended for small quantity jobs using special med...

Page 56: ...297 x 420 mm 11 x 17 in The following custom paper sizes are also supported X width between 98 and 432 mm 3 8 x 17 in and Y length between 89 and 297 mm 3 5 x 11 6 in Custom paper sizes can be specifi...

Page 57: ...es above the maximum fill line 3 On the printer touch screen choose the envelope size then touch Confirm Configuring the Envelope Tray Note The optional envelope tray provides higher volume envelope c...

Page 58: ...dy for use Loading Envelopes in the Envelope Tray The envelope tray accepts Monarch Commercial 10 ISO C 5 DL envelopes and custom size envelopes from 148 x 241 mm 5 8 x 9 5 in to 98 x 162 mm 3 9 x 6 4...

Page 59: ...envelopes above the maximum fill line Doing so may cause jams 4 Adjust the guides in the envelope tray so they touch the edges of the stack 5 Push the tray completely into the printer 6 If you have c...

Page 60: ...ss which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Do not use padded envelopes To print envelopes 1 Load envelopes in th...

Page 61: ...inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot o...

Page 62: ...flat in the original packaging Remove all other paper from the tray before loading glossy paper Load only the amount of glossy paper you plan to use and remove the unused portion from the tray when y...

Page 63: ...ing Options for Windows The following table lists printing options organized in tabs within the Printing Preferences window Tab PCL 6 Printing Options PostScript Printing Options Paper Output Job Type...

Page 64: ...inting options click Help in the lower left hand corner of any tab in the Printing Preferences window Advanced Paper Output Copies Collate Banner Sheet Offset Sets Bypass Tray Feed Edge Image options...

Page 65: ...that you can quickly apply them to future print jobs To save a set of printing options 1 With the document open in your application click File then click Print 2 Select the printer then click Properti...

Page 66: ...klet Options Watermark Color Options Automatic Black and White Advanced Booklet Image Order Banner Sheet Request Offset Mirrored Output Printing Optimization Job Type Normal Secure Print Sample Set De...

Page 67: ...pen in your application click File then click Print 2 From the Printer list select your printer 3 From the drop down lists in the Print dialog box select the desired printing options 4 Click the Prese...

Page 68: ...a 2 sided document verify that the paper type and weight are supported Paper weights in the range of 60 g m to 169 g m can be used for automatic 2 sided printing The following paper types can be used...

Page 69: ...out for 2 Sided Printing which determines how the printed pages turn These settings override the application page orientation settings Windows 1 In the printer driver click the Layout Watermark tab 2...

Page 70: ...Other Size In the Paper Size window select the size from the Output Paper Size menu then click OK 3 To change the paper color click the arrow next to the Paper field From the Other Color menu select t...

Page 71: ...t of paper Print one two four six nine or 16 pages per side Windows 1 In the printer driver click the Layout Watermark tab 2 Click Pages Per Sheet N Up 3 Click the button for the number of pages you w...

Page 72: ...ges to create the booklet Note Booklets can be created using A4 210 mm x 297 mm 8 5 x 11 in paper and A3 297 mm x 420 mm 11 x 17 in paper When you print booklets using the Windows PostScript or Macint...

Page 73: ...paper size 5 In the PostScript driver gutter and creep values are set automatically To manually specify the values click the Gutter and Creep arrows 6 Click OK Macintosh 1 In the Print dialog box clic...

Page 74: ...values are set automatically To manually specify the values click the Gutter and Creep arrows to specify the values 6 Click OK 7 If desired select Print Page Borders from the drop down list 8 Click OK...

Page 75: ...ctions for Windows PCL 6 Printer Driver PostScript Printer Driver Color Correction Description Automatic Color Recommended Applies the best color correction to text graphics and images Black and White...

Page 76: ...int job In the PostScript printer driver select the desired printing press simulation by clicking the CMYK Color arrow then click Commercial SNAP SWOP EuroScale or Japan Color Macintosh 1 In the Print...

Page 77: ...ndows 1 In the printer driver click Properties then click the Color Options tab 2 Under Color Corrections click Black and White then click OK Macintosh 1 In the Print dialog box click Copies Pages cli...

Page 78: ...tray as the rest of your document Front Only Prints the first page on paper from the specified tray Back Only Prints the back page on paper from the specified tray Front and Back Same Front and back c...

Page 79: ...lick the Special Pages tab 2 Click Add Covers 3 In the Add Covers window click the desired options then click OK Macintosh 1 In the Print dialog box click Copies Pages click Xerox Features then click...

Page 80: ...plays the Use Job Settings default size color and type of paper to use for the insert pages To change the paper to use for the insert pages click the down arrow to the right of the Paper field then se...

Page 81: ...ing menu items Other Size Click this menu item then click the paper size desired for the exception pages Other Color Click this menu item then click a color for the paper to use for the exception page...

Page 82: ...ck the down arrow to the right of the Paper field then click Other Size 3 In the Paper Size window click the arrow to the right of Scale Options then click one of the following options Automatically S...

Page 83: ...n the foreground or background or blend with the print job Use a picture for the watermark Use a time stamp for the watermark Note Not all applications support watermark printing Windows 1 In the prin...

Page 84: ...mark To modify a watermark click the Watermark down arrow click Edit make the desired settings in the Watermark Editor dialog box then click OK To create a new watermark click the Watermark down arrow...

Page 85: ...ing Mirror Images for Windows If the PostScript option is installed you can print pages as a mirror image Images mirror left to right when printed 1 In the printer driver click the Advanced tab 2 Clic...

Page 86: ...w click the arrow to the right of Output Paper Size then click New 4 In the New Custom Size window type a name in the Name field then type dimensions in the Height and Width fields 5 Click OK twice Ma...

Page 87: ...orner of your computer screen with the name of the job and the name of the printer where it was printed Note This feature is only available when your printer is connected to your Windows computer over...

Page 88: ...Press the Services Home button 3 Touch Media Print Text 4 To print one file touch Select from List 5 To select multiple files do one of the following To print all files touch Select All To select a ra...

Page 89: ...ed at the same time If present remove the USB flash drive from the port before connecting the cable for the Media Card Reader 1 Insert a Compact Flash card into the Media Card Reader 2 Press the Servi...

Page 90: ...click Paper Output click the Job Type menu then click Secure Print 2 In the Secure Print window type and confirm a 1 to 12 digit passcode 3 Click OK Macintosh 1 In the print dialog box click Copies P...

Page 91: ...ed 1 On the control panel press the Job Status button 2 Touch the Secure Print Jobs More tab then touch Sample Set 3 Touch your user identification in the list then touch Job List 4 Touch the document...

Page 92: ...10 To delete the job without printing touch Delete CAUTION Once deleted a job cannot be restored 11 When finished press the Log In Out button then touch Logout Saving a Print Job to the Printer The S...

Page 93: ...k OK 7 Click Print The job is stored in the printer Printing or Deleting a Job at the Printer 1 On the control panel press the Job Status button 2 Touch the Secure Print Jobs More tab then touch Publi...

Page 94: ...Printing WorkCentre 7120 Multifunction Printer User Guide 94...

Page 95: ...ion Printer User Guide 95 5 Copying This chapter includes Basic Copying on page 96 Adjusting Copy Options on page 98 See also System Administrator Guide at www xerox com office WC7120docs for details...

Page 96: ...ing paper size printed on the edge of the glass The document glass accepts paper sizes from 15 x 15 mm 0 59 x 0 59 in to A3 297 x 432 mm 11 6 x 17 in The document glass automatically detects standard...

Page 97: ...en To correct the number of copies entered using the alphanumeric keypad press the C button then reenter the number To stop a copy job press the red Stop button on the control panel On the touch scree...

Page 98: ...collated Copies on page 100 Stapling Copies on page 101 Creasing Copies on page 101 Hole Punching Copies on page 101 Creating Booklets on page 102 Selecting Color or Black and White Copies If the orig...

Page 99: ...uch the Width percentage arrow buttons c To scale the length Y axis of the image touch the Length percentage arrow buttons Note You can also reduce or enlarge an image by touching one of the Presets d...

Page 100: ...ies of a six page document the copies are printed in this order 1 2 3 4 5 6 1 2 3 4 5 6 1 2 3 4 5 6 To choose collated copies 1 Touch Copy on the touch screen 2 Under Copy Output touch Collated Uncoll...

Page 101: ...r size and feed orientation The paper must be fed from a tray with the paper loaded for short edge feed If the creasing button or the desired creasing option is unavailable touch Paper Supply then cho...

Page 102: ...ting the Contrast on page 103 Selecting Color Effects on page 103 Adjusting the Color Balance on page 104 Adjusting the Color Shift on page 104 Specifying the Original Type The printer optimizes the i...

Page 103: ...uch screen then touch the Image Quality tab 2 Touch Image Enhancement 3 Under Background Suppression touch Auto Suppression 4 Touch Save Adjusting the Contrast Contrast is the difference between light...

Page 104: ...r additional color adjustments repeat steps 4b and 4c 5 Touch Save Adjusting the Color Shift If you have a color original you can adjust the hue of the copy colors Note This feature is only available...

Page 105: ...y the left page of an open book touch Left Page Only To specify the Binding Edge Erase amount the space between the image area and the binding touch the plus or minus buttons c To copy only the right...

Page 106: ...ch Mixed Size Originals 3 Touch Save Erasing the Edges of a Copy You can erase content from the edges of your copies by specifying the amount to erase on the right left top and bottom edge To erase ed...

Page 107: ...f you selected 2 sided copies to specify the amount to erase from each edge on Side 2 touch the plus or minus buttons or touch Mirror Side 1 5 To specify the original s orientation as you place it in...

Page 108: ...out Adjustment tab 2 Touch Original Orientation 3 Touch Upright Images or Sideways Images top to left 4 Touch Save Output Format Adjustments Use the Output Format tab to make the following changes Cre...

Page 109: ...r Tray Upper or Center Tray Lower For automatic creasing touch Right Middle Tray c Touch Offset Stacking then touch System Default No Offset Offset Per Set or Offset Per Job then touch Save 10 Touch S...

Page 110: ...To specify the number of times to repeat the image vertically or horizontally touch Variable Repeat then touch the plus or minus buttons You can repeat an image between 1 to 23 times vertically column...

Page 111: ...y All Pages or All Pages Except First then touch Save d To select the position of the date stamp on the page touch Position then select the desired position e Touch Save twice 5 To insert page numbers...

Page 112: ...es touch Same as Side 1 or Mirror Side 1 e Touch Save 9 Touch Save Adding Watermarks You can add a watermark beneath the original image on your copies Information such as predetermined text date and t...

Page 113: ...Note Place the card slightly away from the top left corner of the document glass to capture the whole image of the card 2 Close the document feeder touch Copy on the touch screen then touch the Output...

Page 114: ...d copy settings for the first segment c Touch the Job Assembly tab d Touch the Build Job button touch On then touch Save e To scan the first set of originals press the green Start button on the contro...

Page 115: ...Covers on page 109 Select the desired settings then touch Save d Annotations see Adding Annotations on page 111 Select the desired settings then touch Save e Segment Separators to insert separator pa...

Page 116: ...ng copies of the job touch Start or press the green Start button on the control panel 2 If the sample copy is unsatisfactory touch Delete Combining Original Sets If the number of originals exceeds the...

Page 117: ...d Touch Save e Additional areas can be defined by selecting Area 2 and Area 3 4 To delete everything inside the specified area when copying a Touch Delete Inside b The area is defined by the rectangle...

Page 118: ...e the copy settings with a name see Saving Copy Settings on page 117 To retrieve saved settings 1 On the touch screen touch Copy 2 Touch the Job Assembly tab then touch Retrieve Saved Settings 3 Touch...

Page 119: ...Printing Stored Files using CentreWare IS on page 124 Scanning to a Network File Repository on page 127 Scanning to an Email Address on page 128 Scanning to a Computer on page 130 Scanning to a Home...

Page 120: ...ore the image to any of the following destinations Folder on the printer s hard drive Document repository on a network server Email address Windows computer Home directory USB Flash Drive Computer usi...

Page 121: ...ocument feeder for multiple or single page jobs Using the Document Glass Lift the document feeder cover and place the original facedown toward the back left corner of the document glass as shown CAUTI...

Page 122: ...file to a folder 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button 3 On the touch screen touch Store to Folder 4 Touch the desired folder If a passw...

Page 123: ...ns to examine the enlarged preview c To rotate the preview select the desired rotation from the No Rotation drop down list Note Rotating the preview does not rotate the printed output d When finished...

Page 124: ...d file 7 Scroll the page to see the Print File section 8 If desired make selections from the following printing options Paper Supply Output Destination Quantity 2 Sided Printing or Batch Print 9 Click...

Page 125: ...Language of the Original drop down list select the language c To apply Text Compression from the Text Compression drop down list select Enabled Creating a Folder To create a folder using the printer t...

Page 126: ...the folder will be deleted To delete a folder using the printer touch screen 1 On the control panel press the Machine Status button 2 Touch the Tools tab then under Features touch Create Folder 3 Tou...

Page 127: ...ng CentreWare IS For details see the System Administrator Guide at www xerox com office WC7120docs To use the scan to a network file repository feature 1 Load the original on the document glass or in...

Page 128: ...ng the touch screen keyboard enter the new subject then touch Save 7 To change any of the scan settings touch the four menus at the bottom of the control panel Color Scanning 2 Sided Scanning Original...

Page 129: ...Multifunction Printer User Guide 129 To request a read receipt 1 On the printer control panel press the Services Home button 2 Touch E Mail then touch the E mail Options tab 3 Touch Read Receipts the...

Page 130: ...ouch Transfer Protocol then touch FTP SMB or SMB UNC Format then touch Save 5 Touch Server Save in User Name and Password For each setting using the touch screen keyboard enter the data Touch Save Not...

Page 131: ...document glass or in the document feeder 2 On the control panel press the Services Home button 3 Touch Network Scanning 4 Touch the template created by your system administrator 5 The template define...

Page 132: ...ouch Next To move up one directory level touch Previous 7 To select the storage location touch Save 8 To change any of the scan settings touch the four menus at the bottom of the touch screen Color Sc...

Page 133: ...Services Home 2 Touch the desired scan method 3 Touch the desired settings in the four menus at the bottom of the touch screen Setting Use Setting Color Scanning Overrides automatic detection Set to...

Page 134: ...esolution file size photographs and shadow suppression To use Advanced Settings 1 On the printer control panel press Services Home 2 Touch the desired scan method 3 Touch the Advanced Settings tab 4 T...

Page 135: ...Setting Use Original Orientation Choose from Upright Images or Sideways Images Original Size Choose from Auto Detect Manual Size Input or Mixed Size Originals Edge Erase Choose from All Edges Print t...

Page 136: ...setting Setting Use File Name Enter a filename prefix File Format Choose from PDF Image Only or Searchable PDF A Image Only or Searchable Multi page TIFF TIFF 1 file per page JPEG 1 file per page or...

Page 137: ...e WC7120docs You must create a scan template before using the Xerox Scan Utility Overview The following steps summarize the use of the Xerox Scan Utility 1 Create a Xerox Scan Utility scan template us...

Page 138: ...to Applications Xerox Xerox Scan Utility then double click the Xerox Scan Utility 2 Click Scan Settings then select one of the following options To view the scanned image in both the Scan to Email and...

Page 139: ...n Start button The progress screen appears on the printer touch screen When the scan is complete the touch screen will redisplay the Network Scanning tab Your file is stored in the selected folder on...

Page 140: ...to an application for Windows 2000 Windows XP Windows Vista and Windows Server 2003 1 Open the file in which you want to place the image 2 Click the application s menu item to acquire the scanned imag...

Page 141: ...res A copy of the image is transferred to the location selected in your application Note If you want to delete the images you selected click Delete Using the Xerox Scan Utility in a Macintosh OS X App...

Page 142: ...Scanning WorkCentre 7120 Multifunction Printer User Guide 142...

Page 143: ...Fax Overview on page 144 Sending a Fax on page 146 Server Fax on page 147 Sending an Internet Fax on page 148 Faxing from Your Computer on page 149 Receiving Faxes on page 150 Selecting Fax Options on...

Page 144: ...ine Server Fax Document is scanned and sent over an Ethernet network to a fax server which then sends the fax to a fax machine Internet Fax Document is scanned and emailed to a recipient Faxing from y...

Page 145: ...nt glass for single page jobs or for originals that will not feed through the document feeder Use the document feeder for multiple or single page jobs Document Glass Lift the document feeder cover and...

Page 146: ...ls see Adding Address Book Entries on page 155 Chain Dial can be performed when viewing the list of individual addresses in the Address Book For details see Using Chain Dial on page 156 6 To include a...

Page 147: ...the touch screen Internet Fax button does not appear Sending a Server Fax 1 Load the original on the document glass or in the document feeder 2 On the control panel touch Services Home 3 Touch Fax 4 E...

Page 148: ...d an Internet Fax 1 Place the original on the document glass or in the document feeder 2 On the printer touch screen touch Services Home then touch Internet Fax 3 Touch New Recipient 4 To enter the re...

Page 149: ...rences Windows or Xerox Features for Macintosh The title of the button may vary depending on your application 4 Select printer features Windows Click the Paper Output tab Macintosh Click Copies Pages...

Page 150: ...ide 150 Receiving Faxes The printer must be configured by the system administrator to receive and print a fax using the Embedded Fax Server Fax and Internet Fax For more information see the System Adm...

Page 151: ...Sided 2 Sided Rotate Side 2 3 For more options touch 2 Sided Scanning then touch More Touch 2 Sided or 2 Sided Rotate Side 2 Touch First Page 1 Sided Selecting the Original Type 1 Touch Fax on the tou...

Page 152: ...al Size 1 Touch Fax on the touch screen 2 Touch the Layout Adjustment tab then touch Original Size 3 Touch one of the following Auto Detect to automatically identify standard size originals Manual Siz...

Page 153: ...Priority Send Delay Start Priority Send Off On Delay Start Off Specific Time touch Specific Time then touch desired settings Transmission Header Text Off Display Header Recipient Print Sets 1 Set Mult...

Page 154: ...lder feature Store for Polling Off Store for Free Polling and Store for Secure Polling fax documents stored in the printer are made available for remote polling by enabling Free Polling or Secure Loca...

Page 155: ...settings 6 Touch each desired item in the list enter the information using the alphanumeric keypad or touch screen keyboard then touch Save 7 When all desired settings have been configured touch Save...

Page 156: ...ouch Delete then touch Delete to confirm Using Chain Dial Chain Dial creates a single fax recipient telephone number by adding two or more fax numbers together into a single number For example an area...

Page 157: ...anel press the Machine Status button 2 On the touch screen touch the Tools tab 3 Touch Setup then touch Add Fax Comment 4 On the next screen touch an Available comment in the scrolling list 5 Enter th...

Page 158: ...Faxing WorkCentre 7120 Multifunction Printer User Guide 158...

Page 159: ...WorkCentre 7120 Multifunction Printer User Guide 159 8 Maintenance This chapter includes Maintenance and Cleaning on page 160 Ordering Supplies on page 167...

Page 160: ...pray containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire Do NOT remove the covers or guards th...

Page 161: ...creen If the serial number cannot be read from the printer touch screen it can also be found inside the printer Open Cover A on the left side of the printer The serial number is located on the left ha...

Page 162: ...Cover To ensure optimum print quality regularly clean the glass areas of the printer This helps avoid output with streaks smears and other marks that transfer from the glass area while scanning docum...

Page 163: ...panel with a soft lint free cloth Use a cloth to clean the document feeder output trays paper trays and outside areas of the printer Cleaning the Document Feeder Rollers Dirt on the document feeder r...

Page 164: ...rollers 3 Close the top cover until it clicks into place Make sure the cover is completely closed Cleaning the Printhead Lenses The printer is constructed with four printhead lenses Clean all lenses...

Page 165: ...then pull the container toward you Set the container aside 4 Remove the cleaning tool from the front cover 5 Insert the cleaning tool slowly into each slot until it stops then slowly slide the tool ou...

Page 166: ...Align the bottom of the waste toner container with the tabs 8 Rotate the waste toner container toward the printer until it clicks into place 9 Close the front cover 10 Turn the printer on using the p...

Page 167: ...ation instructions CAUTION Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability It is the only toner designed and manufactured under strict quality controls by...

Page 168: ...supplies CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance cause...

Page 169: ...ction includes Staple Replacement for Integrated Office Finisher on page 169 Main Staple Replacement for Office Finisher LX on page 171 Booklet Maker Staple Replacement for Office LX Finisher on page...

Page 170: ...Pinch both sides of the staple case 1 and remove the staple case from the cartridge 2 5 Insert the front side of the new staple case into the staple cartridge 1 then push the rear side into the cartri...

Page 171: ...e when the printer is copying or printing 1 Open the finisher front cover 2 The staple cartridge is located inside the finisher cabinet Pull the staple unit toward you until it stops 3 Push the staple...

Page 172: ...ple case from the cartridge 2 6 Insert the front side of the new staple case into the staple cartridge 1 then push the rear side into the cartridge 2 7 Grip the staple cartridge by the orange tab and...

Page 173: ...artridges contain staples WARNING Do not perform this procedure when the printer is copying or printing 1 Open the booklet maker side cover 2 If the staple cartridges are not visible grip the vertical...

Page 174: ...nal position in the stapler Note If you have trouble inserting the cartridge make sure the cartridge is oriented with the orange tabs facing up Note The booklet maker uses two staple cartridges Bookle...

Page 175: ...s chapter includes Control Panel Messages on page 176 General Troubleshooting on page 177 Clearing Paper Jams on page 180 Clearing Staple Jams on page 196 Print Quality Problems on page 202 Copy and S...

Page 176: ...g the location of the problem such as the location of a paper jam Problems which prevent the full operation of the printer have associated fault codes These codes will help pinpoint the specific subsy...

Page 177: ...irectly into a grounded AC outlet only Do not use a power strip If necessary contact a licensed electrician to install a properly grounded outlet Probable Causes Solutions The power switch is not corr...

Page 178: ...rn off the printer confirm that the power cord is correctly plugged into the printer and the outlet then turn on the printer A system error occurred Contact your local Xerox service representative wit...

Page 179: ...Scanner Error Probable Causes Solutions Scanner is not communicating Turn off the printer using the power switch visible on the lower center tray Wait two minutes then turn the printer on If the prob...

Page 180: ...1 Troubleshooting Paper Jams on page 193 To avoid damage always remove misfed media gently without tearing it Try to remove the paper in the direction that the paper would normally feed Any piece of m...

Page 181: ...rinter touch screen touch Confirm Clearing Paper Jams from Tray 5 Bypass Tray 1 Remove the jammed paper from the tray Make sure there are no sheets of paper in the paper feed entrance area where the t...

Page 182: ...er is not jammed in the document feeder pull it out in the direction shown 3 If the message on the touch screen instructs you to turn the knob turn it to eject the paper Pull gently on the paper to re...

Page 183: ...er the document feeder or from the document glass 8 Close the document feeder 9 If the jammed paper is not visible lift the document feeder tray and remove the jammed paper 10 Return the document feed...

Page 184: ...er belt inside the cover Touching the belt may deteriorate image quality or damage the belt 1 If necessary open Tray 5 1 While lifting up the release lever 2 open cover A 3 2 If you can see the edge o...

Page 185: ...hot Use caution to avoid injury 5 Close cover A Clearing Paper Jams in Cover B 1 If necessary close Tray 5 Bypass Tray 2 Lift the lever up then open cover B 3 Remove the jammed paper Notes Paper may b...

Page 186: ...C 1 If necessary close Tray 5 Bypass Tray 2 Lift the lever up then open cover C 3 Remove the jammed paper Notes Paper may be jammed inside the printer Inspect thoroughly and remove any jammed paper I...

Page 187: ...n Duplex Module D 1 If necessary open Tray 5 1 While lifting up the release lever 2 open duplex module cover D 3 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the pri...

Page 188: ...opying or printing The area around the fuser may be hot Use caution to avoid injury CAUTION Do not touch the shiny black transfer belt inside the cover Touching the belt may deteriorate image quality...

Page 189: ...ieces from the printer 4 Close cover E 5 Close cover A Clearing Paper Jams in Integrated Office Finisher 1 Open the finisher top cover 1 Turn the knob 2 then remove the paper by pulling it in the dire...

Page 190: ...s Paper Jams under the Top Cover on page 190 Paper Jams in the Finisher Transport on page 191 Paper Jams under the Top Cover 1 To open the finisher top cover pull the lever up 2 Remove the jammed pape...

Page 191: ...t be removed from the printer 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the printer 3 Close the finisher transport cover Clearing Hole Punch Jams in Office Finish...

Page 192: ...ty the waste container Note Whenever the waste container is removed it must be emptied before re inserting it in the printer 4 Insert the container all the way into the finisher 5 Locate and remove an...

Page 193: ...page 194 The Printer Pulls Multiple Sheets Together Paper Jam Message Stays On Probable Causes Solutions The paper tray is too full Remove some of the paper Do not load paper past fill line The front...

Page 194: ...uments in the document feeder The document feeder guides are improperly adjusted Ensure the media guides fit snugly against the media loaded in the document feeder Probable Causes Solutions The media...

Page 195: ...eet is facing the wrong way in the tray Load the label sheets according to the manufacturer s instructions Envelopes are facing the wrong way in Tray 5 Bypass Tray Load the envelopes facedown in Tray...

Page 196: ...page 198 Clearing Booklet Maker Staple Jams in Office Finisher LX on page 200 Clearing Staple Jams in Integrated Office Finisher WARNING Do not perform this procedure while the printer is copying or p...

Page 197: ...d staples 1 then push the clamp in the direction shown until it snaps into the locked position 2 WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 6 Grip the stapl...

Page 198: ...his procedure when the printer is copying or printing 1 Open the finisher front door 2 The stapler is located inside the finisher cabinet Pull the stapler toward you until it stops 3 Push the stapler...

Page 199: ...tion shown WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 7 Remove the jammed staples 1 then push the clamp in the direction shown until it snaps into the locke...

Page 200: ...Do not perform this procedure when the printer is copying or printing 1 Open the booklet maker side cover 2 If the staple cartridges are not visible grip the vertical panels at the left and right of t...

Page 201: ...bs on both sides of the staple cartridge and insert it into the original position in the stapler Note If you have trouble inserting the cartridge make sure the cartridge is oriented with the orange ta...

Page 202: ...isfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas Please contact your local representative for details Notes To enhance print quality toner print c...

Page 203: ...over the debris creating lines or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the...

Page 204: ...the recipient is blurry The document is incorrectly positioned Position the document correctly The document glass is dirty Clean the document glass The text in the document is too faint Adjust the re...

Page 205: ...jobs and wait for the existing job to complete This will increase available memory The received fax size is reduced The paper supply in the printer may not match the document size sent Confirm the ori...

Page 206: ...e problem In many cases the touch screen also displays an animated graphic showing the location of the problem such as the location of a paper jam Alerts Alerts provide messages and instructions to he...

Page 207: ...mation such as printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office wor...

Page 208: ...Troubleshooting WorkCentre 7120 Multifunction Printer User Guide 208...

Page 209: ...s chapter includes Physical Specifications on page 210 Environmental Specifications on page 211 Electrical Specifications on page 212 Performance Specifications on page 213 Controller Specifications o...

Page 210: ...closed Depth 640 mm 25 1 in Height 1 132 mm 44 5 in Weight 115 kg 253 5 lb Base Unit with Integrated Office Finisher Width 644 mm 25 3 in Depth 640 mm 25 1 in Height 1 132 mm 44 5 in Weight 127 kg 279...

Page 211: ...ter User Guide 211 Environmental Specifications Temperature Operating 10 to 28 C 50 to 83 F When the humidity is 85 temperature must be 28 C 83 F or below Relative Humidity Operating 15 to 85 When the...

Page 212: ...ultifunction Printer User Guide 212 Electrical Specifications 120 V AC 10 60 Hz Power Consumption 1 58 kW maximum 220 240 V AC 10 50 Hz Power Consumption 1 76 kW maximum for 220 VAC 1 92 kW maximum fo...

Page 213: ...Printer Specifications WorkCentre 7120 Multifunction Printer User Guide 213 Performance Specifications Resolution Maximum Resolution 600 x 600 dpi Print Speed Color 20 ppm Black and White 20 ppm...

Page 214: ...Printer Specifications WorkCentre 7120 Multifunction Printer User Guide 214 Controller Specifications Processor 667 MHz Memory 2 GB Interface Ethernet 10 100Base TX...

Page 215: ...n Printer User Guide 215 A Regulatory Information This chapter includes Basic Regulations on page 216 Copy Regulations on page 218 Fax Regulations on page 221 Material Safety Data Sheets on page 224 E...

Page 216: ...ial area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio o...

Page 217: ...ntity of ozone is released This amount is not large enough to harm anyone adversely However be sure the room where the product is being used has adequate ventilation especially if you are printing a h...

Page 218: ...the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in blac...

Page 219: ...ties of a government or bank 3 Exchequer bill paper or revenue paper 4 The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law 5 Proclamatio...

Page 220: ...found guilty of making such reproductions Currency notes Bank notes and checks Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the...

Page 221: ...AAAEQ TXXXX If requested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicab...

Page 222: ...is causing harm to the telephone network the Telephone Company may request that you disconnect the equipment until the problem is resolved Repairs to the machine should be made only by a Xerox Servic...

Page 223: ...e equipment Europe Radio Equipment Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for pan European single terminal co...

Page 224: ...de 224 Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer S...

Page 225: ...n U S European Union and Japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction machines personal computers and monitors Reducing product...

Page 226: ...Regulatory Information WorkCentre 7120 Multifunction Printer User Guide 226...

Page 227: ...Printer User Guide 227 B Recycling and Disposal This chapter includes recycling and disposal guidelines and information for All Countries on page 228 North America on page 228 European Union on page 2...

Page 228: ...rox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for r...

Page 229: ...tional procedures These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste For prope...

Page 230: ...contact your local authorities or dealer and ask for the correct method of disposal Note for the Battery Symbol Removal Batteries should only be replaced by a MANUFACTURER approved service facility Ot...

Page 231: ...ple jams booklet stapler Office Finisher LX 200 main stapler Integrated Office Finisher 196 Office Finisher LX 198 color corrections 75 configuration report printing 47 consumables 167 control panel 3...

Page 232: ...s 160 material safety data sheets 224 media misfeeds 194 supported 51 Media Card Reader print from 89 memory 214 mirror images 85 multiple pages to single sheet N Up printing 71 N non Xerox supplies 1...

Page 233: ...l 14 printer location 14 printer supplies 14 scaling printed pages 82 scanning 119 additional options 134 importing scanned files into application 140 loading documents 121 overview 120 scan to email...

Page 234: ...Index WorkCentre 7120 Multifunction Printer User Guide 234 W WIA 43 Windows printer drivers 42 X Xerox Scan Utility accessing 139 creating a scan template 138 overview 137...

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