Troubleshooting
Xerox WorkCentre 3315DN/3325DN/3325DNI
User Guide
210
Common Linux Problems
Condition
Suggested Solutions
The machine does not print.
• Check if the printer driver is installed on your system. Open the Unified
Driver Configurator and switch to the
Printers
tab in the
Printers
configuration
window to look at the list of available machines. Make
sure that your machine is displayed on the list. If not, open the
Add new
printer wizard
to set up your machine.
• Check if the machine is started. Open the
Printers configuration
window and select your machine from the printer list. Look at the
description in the
Selected printer
pane. If its status contains
Stopped
,
press the
Start
button. Normal operation of the machine should be
restored. The “stopped” status might be activated if problems in
printing occurred. For instance, this could be an attempt to print a
document when the port is being used by a scanning application.
• Ensure the port is not busy. Since functional components of the
machine (printer and scanner) share the same I/O interface (port),
simultaneous access of different “consumer” applications to the same
port is possible. To avoid possible conflicts, only one of them at a time is
allowed to gain control over the machine. The other “consumer” will
encounter a “device busy” response. You should open the
Ports
Configuration
window
and select the port assigned to your machine. In
the
Selected port
pane you can see if the port is occupied by some
other application. If this is the case, you should either wait for
completion of the current job or press the
Release port
button.
• Check if your application has a special print option such as “-oraw”. If
“-oraw” is specified in the command line parameter, then remove it to
print properly. For Gimp front-end, select the “print” -> “Setup printer”
and edit command line parameters in the command item.
• The CUPS (Common Unix Printing System) version distributed with SuSE
Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing
Protocol). Use the socket printing instead of ipp or install a later version
of CUPS (cups-1.1.22 or higher).
The machine does not print
whole pages, and output is
printed on half the page.
• It is a known problem that occurs on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS.The problem is solved in AFPL Ghostscript v.
8.52 or above. Download the latest version of AFPL Ghostscript from
http://sourceforge.net/projects/ghostscript/
and install it to solve this
problem.
Cannot scan via Gimp
Front-end.
• Check if the Gimp Front-end has
Xsane: Device dialog
. on the
Acquire
menu. If not, you should install the Xsane plug-in for Gimp on the your
computer. You can find the Xsane plug-in package for Gimp on the Linux
distribution CD or the Gimp home page. For detailed information, refer
to the ‘Help for Linux’ distribution CD or the Gimp Front-end application.
• If you wish to use another kind of scan application, refer to the
application’s Help files.
Summary of Contents for WorkCentre 3315DN
Page 1: ...Version 1 1 December 2013 Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide ...
Page 6: ...Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide 6 ...
Page 72: ...Smart Key Addresses Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide 72 ...
Page 124: ...Printing using Unix Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide 124 ...
Page 130: ...Managing USB Memory Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide 130 ...
Page 222: ...Further Assistance Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide 222 ...
Page 230: ...Feature Specifications Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide 230 ...
Page 262: ...Xerox WorkCentre 3315DN 3325DN 3325DNI User Guide 262 ...