Xerox Nuvera 100, Operator'S Manual

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Troubleshooting
5-22 Operator Guide
Incorrect printer state on host
Problem: The host erroneously indicates that the printer state is
ACTIVE.
1. Verify that the device address on the Online Setup window is
accurate.
2. Start a new job from the Online Manager window. If the host
printer state does not change, continue to step 3.
3. Access the log screen on the host terminal. Check the bottom
of the log for a message for your device that is awaiting your
response. If there is a message, reply to it.
For example:
"/r <msg id>,pn"
Clearing paper jams
The paper path is the route that materials (paper,
transparencies, labels, and so on) follow through the printer from
the feeder trays to the stacker bins, sample tray, or purge tray.
Paper jams can occur at any stage of the paper path. After a
paper jam the printer stops, and the following happens:
• If enabled, the Attention light flashes.
• The Fault icon appears on the printer control console.
• Messages appear on the controller informing you of the
paper jam and its location in the printer.
• The printer mimic graphic on the printer control console
shows the area of the paper jam and lists instructions for
clearing the jam.