Print Quality
10-193
Print Quality
This section includes:
■
Print-Quality Problems
on page 10-193
■
Copy-Quality Problems
on page 10-197
■
Color Registration
on page 10-198
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table to correct the problem.
If the print quality does not improve after carrying out the appropriate action, contact our Customer
Support Center or your dealers.
Symptom
Reason/Action
Faded printouts
Multiple colors faded:
■
The print cartridges are not genuine print cartridges.
Verify that the print cartridges (C/M/Y/K) are genuine cartridges, and replace if
necessary.
■
The paper is outside the recommended specification range.
Replace the media with a recommend size and type, and confirm that your
control panel settings are correct. See
About Paper
on page 5-61.
■
The paper is damp.
Replace the paper. See
About Paper
on page 5-61.
■
The transfer unit is old or damaged.
Replace the transfer unit.
■
The high-voltage supply is defective.
Contact our Customer Support Center or your dealers.
Only one color faded:
Check the condition of the print cartridge, and replace as necessary.
