Xante Accel-a-Writer 3 Series, User Manual

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11-38 Troubleshooting bb ____________________________________
• Your computer type and operating system (version number)
• Configuration menu settings for your printer interface
• Amount of printer memory (shown on start-up page)
• Applications (including version numbers) you are using
• Full description of the problem
• List of error or status messages if applicable
You can fax questions to XANTÉ’s Technical Support at
334-342-4635 or email questions to techsupport@xante.com. Include
your name, your company name, and the troubleshooting
information listed earlier in this section. Indicate whether you wish
the response to be faxed or emailed and include the appropriate
number or address.
If you have access to the internet, you can access XANTÉ’s web
page at www.xante.com. From this site, you can download printer
drivers, software, PPDs, and access other technical information.
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