Xante Accel-a-Writer 3 Series, User Manual

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_________________________ Maintenance and Specifications 9-13
XANTÉ provides a one year limited warranty against defects in
material and workmanship on your printer. See “Limited Warranty”
later in this chapter. To obtain warranty service, call customer
support for an RMA (Return Material Authorization) number and
return your printer to the XANTÉ Customer Repair Center, freight
prepaid. For locations within the United States and Canada, XANTÉ
repairs your printer within five business days.
With XANTÉ’s cross-ship exchange program, a replacement printer
is cross-shipped to you if the XANTÉ technician determines that the
problem cannot be resolved over the phone or with replacement
parts. This plan is designed to minimize printer downtime and
includes an option for an additional fee which allows you to bypass
all repair attempts and receive a cross-shipped replacement printer
immediately.
XANTÉ’s on-site service plan provides maintenance service
performed at your location by a trained Wang Global technician.
With this plan, if you are within 50 miles of the nearest authorized
Wang Global Service Center, a trained service technician is
dispatched to your site by the end of the next business day to begin
servicing your printer.
For details on these plans or to request service under one of these
plans, call XANTÉ Customer Support at 800-926-8839 (US and
Canada) or your XANTÉ vendor.
Limited Warranty
XANTÉ CORPORATION warrants this product against defects in material
and workmanship for a period of ONE (1) YEAR from the date of original
purchase of the Accel-a-Writer 3 series printer.
In case of defect, XANTÉ CORPORATION will, at its option, repair, or
replace this product at no charge to you provided you return the product,
freight prepaid, to us during the warranty period. Please attach your name,
address, telephone number, a description of the problem, and proof of date
of original purchase. This warranty does not apply if the product has been
damaged by accident, abuse, misuse, misapplication, or if the product has
been modified without the written permission of XANTÉ CORPORATION.