Thermo Scientific Vanquish VH-P10-A-02, Operating Manual

Page: 200 / 238

8 • Troubleshooting
Page 200 Vanquish Pumps (VH-P10-A-02) Operating Manual
TIP
If a message appears in the Audit Trail that is not listed in the table,
write down the code and wording of the message. If you are unable to
resolve the problem, contact Thermo Fisher Scientific Technical Support
for assistance.
Message and Code Possible Cause and Remedial Action
Unexpected module behavior.
Code XX XX can be a two-digit to four-digit code number. When the message appears,
write down the message code and turn off the module. Wait for 5 seconds and
turn on the module again. If the message appears again, contact Technical
Support.
TIP If the message appears with
codes 74 or 103
, the firmware may be defective
or incomplete. Update the firmware, see section 7.14, page 182 . If the message
appears again, contact Technical Support.
Module malfunction detected.
Code XX XX can be a two-digit to four-digit code number. When the message appears,
write down the message code. Turn off the module and contact Technical
Support.
Code 33 Leak detected –
eliminate within approx.
180 seconds. Find and eliminate the source for the leakage (see section 8.4, page 208 ). The
pump flow stops if leakage is not resolved within 3 minutes.
Code 34 Leak detected. The pump stopped because of leakage. The message appears because the
leakage reported earlier with code 33 was not resolved within 3 minutes. Find
and eliminate the source for the leakage (see
section 8.4, page 208 ).
Code 36 Download failed The firmware download has not been successful. Repeat the download.
Code 37 Download firmware
mismatch You tried to download a firmware file that is invalid for the pump. Repeat the
download with a firmware file that is valid for the pump.
Code 52 Module software
incomplete. Download firmware
(again) The firmware is incomplete, for example, because the communication between
Chromeleon and the pump was interrupted during the firmware download.
Repeat the download.
Code 79 [Device] was not found. The message may appear for a pump head or the system pressure sensor.
Verify that the pressure sensor cable of the device for which the message
appears is properly plugged into the connection port.
Code 89 Liquid leak sensor
missing or defective Contact Thermo Fisher Scientific Technical Support for assistance. To operate
the pump nevertheless, you can disable the leak sensor functionality in
Chromeleon by setting
Leak Sensor Mode to Disabled .
Code 90 Download firmware
mismatch – invalid version You tried to download a firmware with an earlier version number than the
firmware that is currently installed in the pump. Downgrading the firmware may
result in loss of functionality or malfunctioning of the pump. If required, repeat
the download with a firmware version later than the version currently installed
in the pump.