Thermo Scientific Dionex ICS-1100, Operator'S Manual

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4 • Troubleshooting
This chapter is a guide to troubleshooting minor issues that may arise during
operation of the Dionex ICS-1100. Turn to the section of this chapter that best
describes the operating problem or symptom that has been observed. Each section
lists possible causes of the problem or symptom in order of probability. A
systematic troubleshooting approach is the most effective way to determine the
root cause.
If you are unable to resolve a problem by following the instructions here, contact
Technical Support for Dionex products. In the U.S. and Canada, call 1-800-346-
6390. Outside the U.S. and Canada, call the nearest Thermo Fisher Scientific
office. Please have this chapter at hand when talking with Technical Support
personnel.
4.1 Error Messages
The Moduleware (the instrument control firmware installed in each Dionex ICS-
1100 module) periodically checks the status of certain parameters. If a problem is
detected, it is reported to Chromeleon and logged in the Audit Trail. Each error
message is preceded by an icon that identifies the seriousness of the underlying
problem (see the table below). You can change the severity level assigned to a
problem whenever appropriate.
Icon Severity Level Description
Warning A message is displayed in the Audit Trail, but the
current run is not interrupted.
Error A message is displayed in the Audit Trail, and the
system attempts to correct the problem (sometimes
by using an alternative parameter). An Error never
interrupts the current analysis; however, if it occurs
during the Ready Check, the analysis will not be
started.
Abort A message is displayed in the Audit Trail, and the
running batch is aborted.