Problem:
Error message “Downloading the audio messages requires a network connection. Make sure unit
‘name’ has a valid IP address configured and has a network connection, then select
Unit
,
Initialize
, ‘name’ from the menus to send the audio file.”
Solution:
To download files to the TSP, both the controlling PC and the TSP must have network
connections and IP addresses. In the Units window, verify an IP address has been configured for
the TSP. To verify the TSP can be seen on the network, go to a DOS prompt on the PC and type
‘PING xxx.xxx.xxx.xxx’ (where xxx.xxx.xxx.xxx is the IP address of the TSP) and verify the TSP
responds. If the TSP does not respond, but has an IP address configured and is connected to
your network, contact your network administrator.
Icon
:
Problem:
Error message “Cannot connect to unit ‘name’. No serial port selected.”
Solution:
Edit the named unit and assign a serial port.
Problem:
Error message “Port Already Open”
Another device is using the selected serial port. This could be another TSP unit, or another
application.
Solution:
1.
Select a different serial port to connect to this TSP.
2.
Close other application that is using this serial port.
Icon
:
Problem:
Error message ”Installed card types do not match defined card types”
Solution:
1.
Power down the TSP and place cards into same card slots as defined in the current project.
2.
Redefine the card types in the Unit edit screen. To do this, all channels within the unit would
need to be removed from control sets.
Icon
:
Problem:
Error message “Unit ‘name’ requires an Authorization Code to enable its operation. Contact
Teltone Corporation
Solution:
All TSP’s require that an Authorization Code be entered to enable their operation. Contact
Teltone Corporation Customer Service to obtain an Authorization Code for your unit.
Icons
:
Problem:
T1/E1 Alarms
Solution:
1.
Verify a device is connected to the T1/E1 port.
2.
Verify the settings for the T1/E1 card match those for the device connected to the T1/E1 port,
EXCEPT either the T1/E1 port on the TSP or the device connected to the TSP must be set
for internal clock, and the other must be set for external clock..
3.
Verify the device connected to the T1/E1 port is not deliberately sending an alarm condition
(it may be in a diagnostic mode).
Problem:
Power LED does not light.
Solution:
1.
Check Power connection.
2
Check that power switch is in ON (1) position.
Troubleshooting
40-400-00049, Rev. J
Page 55
