Stryker Pioneer 0850, Operation & Maintenance Manual

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Page 20 of 332
English
Warranty
Stryker Medical, a division of Stryker Corporation ("Stryker") warrants that its Model 0850 Pressure Redistribution Surface
products will be free from defects in manufacturing and workmanship for a period of two (2) years after date of delivery.
Stryker’s obligation under this warranty is expressly limited to supplying a product replacement, at its option, any product
which is, in the sole discretion of Stryker, found to be defective. If requested by Stryker, products for which a claim is made
shall be returned prepaid to the factory. Any improper use or any alterations or repair by others in such manner as in
Stryker’s judgment affects the product materially and adversely shall void this warranty. Any repair of Stryker products using
parts not provided or authorized by Stryker shall void this warranty. No employee or representative of Stryker is authorized to
change this warranty in any way.
The above noted warranty periods apply only to the original purchaser of the Pioneer and begin on the date of delivery to
such original purchaser.
Warranty Exclusion and Damage Limitations
The express warranty set forth herein is the only warranty applicable to the product. Any and all other warranties,
whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose
are expressly excluded by Stryker.
In no event shall Stryker be liable for incidental or consequential damages.
To Obtain Parts and Service
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives. These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair time.
Simply call your local representative or call Stryker Customer Service
at
1-800-327-0770 or (269) 324-6500 .
Return Authorization
Product cannot be returned without prior approval from the Stryker Customer Service Department. An authorization number
will be provided which must be printed on the returned product. Stryker reserves the right to charge shipping and restocking
fees on returned product. Special, modified, or discontinued products are not subject to return.
Damaged Product
ICC Regulations require that claims for damaged product must be made with within fifteen (15) days of receipt of the product.
Do not accept damaged shipments unless such damage is noted on the delivery receipt at the time of receipt. Upon prompt
notification, Stryker will file a freight claim with the appropriate carrier for damages incurred. Claims will be limited in amount
to the actual replacement cost. In the event that this information is not received by Stryker within the fifteen (15) day period
following the delivery of the product, or the damage was not noted on the delivery receipt at the time of receipt, the customer
will be responsible for payment of the original invoice in full within thirty (30) days of receipt. Claims for any incomplete
shipments must be made within thirty (30) days of invoice.
International Warranty Clause
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Contact your local Stryker
Medical representative for additional information.