SRT Thuraya Operating Instructions Manual Download Page 4

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SRT Wireless LLC is the sole distributor of products for SR Technologies, Inc.

Declaration of Conformity

FCC Statements

FCC Part 15.19 Warning Statement- (Required for all Part 15 devices)

FCC Part 15.21 Warning Statement

FCC Part 1.1310 & 2.1091 Rf Exposure Statement

EU WEEE (Waste Electrical and Electronic Equipment) Directives

5. FAQs

Training Videos

6. Troubleshooting

Error Codes

Summary of Contents for Thuraya

Page 1: ...Thuraya IP Commander Operating Instructions Version 4 0 ...

Page 2: ...oft Windows and NET are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries Thuraya is a registered trademark of Thuraya Satellite Tele communications Company Ethernet is a registered trademark of Ethernet Alliance Inc Apple and OS X are trademarks of Apple Inc registered in the U S and other countries Pelican All trademarks are registered and or u...

Page 3: ... to the Thuraya IP Commander web server 12 Control Panel 13 General Home Screen 14 Status Indicators 15 Voice Mode 15 Thuraya IP Mode 15 Disconnect from the Internet 16 Change Device Mode and Setting Profiles 16 General Status 18 General Status Network Status 18 General Status Signal Status 19 General Status SpaceCom Status 20 General Status System Status 21 General Status System Status Available ...

Page 4: ...ty 46 FCC Statements 47 FCC Part 15 19 Warning Statement Required for all Part 15 devices 47 FCC Part 15 21 Warning Statement 47 FCC Part 1 1310 2 1091 Rf Exposure Statement 47 EU WEEE Waste Electrical and Electronic Equipment Directives 48 5 FAQs 49 Training Videos 50 6 Troubleshooting 51 Error Codes 53 ...

Page 5: ...HCP Settings Window 26 Figure 20 Enable Remote Management Screen 28 Figure 21 Notice that a Restart is Required 29 Figure 22 Typical Remote Management Screen Enabled 29 Figure 23 Initial Port Forwarding Setup Screen 30 Figure 24 Port Forwarding Screen with One Rule Enabled and a Second Rule Being Edited 31 Figure 25 Connection Profile Settings four default profiles shown 32 Figure 26 Wireless Sett...

Page 6: ...ork Status Screen Field Descriptions 18 Table 10 General Status Signal Status Field Descriptions 19 Table 11 SpaceCom Status Field Descriptions 20 Table 12 System Status Field Descriptions 21 Table 13 Network Configuration Settings Field Descriptions 25 Table 14 DHCP Settings 27 Table 15 Port Forwarding Setup Screen Descriptions 31 Table 16 Default Profile Settings Profiles 2 3 4 are User Modifiab...

Page 7: ... WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the warn ing instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury or damage equipment DANGER Electric shock hazard Where you see this alert symbol and D...

Page 8: ...r onment are often but not always clearly marked Do not use the Thuraya IP Commander while at a fuel filling station Do not use near fuel or chemicals WARNING Antenna The antenna cable carries DC power Always power the IP Commander down prior to connecting or disconnecting the antenna cable from either the Thuraya antenna or the IP Commander Keep a clear line of sight to the satellite Preferably a...

Page 9: ...e the unit s Thuraya antenna is not damaged or covered with foreign material like paint or labeling WARNING Qualified Service Do not attempt to disassemble the Thuraya antenna or IP Commander device The unit does not contain consumer serviceable components Only qualified service personnel may install or repair equipment WARNING Accessories Use SRT Wireless LLC approved accessories only Use of non ...

Page 10: ...dvice of their cardiologist If as a pacemaker user you are still con cerned about interaction with the Thuraya IP Commander we suggest you follow these guidelines Maintain a distance of 20 cm from the Wi Fi antenna and your pacemaker Maintain a distance of one meter from the Thuraya antenna front and sides and your pacemaker Refer to your pacemaker product literature for information on your partic...

Page 11: ...sus ceptible to interference making it very difficult to use them near a terminal Should interference be experienced maintain addi tional separation between you and the IP Commander DANGER Electrical Storms Operation of the Thuraya IP Commander during electrical storms may result in severe personal injury or death SRT Wireless LLC is the sole distributor of products for SR Technologies Inc xi ...

Page 12: ...l DHCP is a standardized net working protocol used on Internet Protocol IP networks for dynamically dis tributing network configuration parameters such as IP addresses for interfaces and services With DHCP computers request IP addresses and networking para meters automatically from a DHCP server reducing the need for a network administrator or a user from having to configure these settings manuall...

Page 13: ...le to anyone with a GPS receiver H Hotspot Access Point A hotspot is a site that offers Internet access over a wireless local area network WLAN through the use of a router connected to a link to an Internet service provider Hotspots typically use Wi Fi technology Hotspots may be found in coffee shops and various other public establishments in many developed urban areas throughout the world I IEEE ...

Page 14: ...ric which is usually invisible to the user of the device containing the receiver but is directly known to users of wireless networking of IEEE 802 11 protocol family S SIM A subscriber identity module or subscriber identification module SIM is an integrated circuit that securely stores the international mobile subscriber identity IMSI and the related key used to identify and authenticate subscribe...

Page 15: ...ing to the scope of networking involved From lowest to highest the layers are the link layer containing communication technologies for a single network segment link the internet layer connecting independent networks thus establishing internetworking the transport layer handling process to process communication and the application layer which interfaces to the user and provides support ser vices Th...

Page 16: ...wo security protocols and security certification programs developed by the Wi Fi Alliance to secure wireless computer networks The Alliance defined these in response to serious weaknesses researchers had found in the previous system WEP Wired Equivalent Privacy WPA sometimes referred to as the draft IEEE 802 11i standard became available in 2003 The Wi Fi Alliance intended it as an intermediate me...

Page 17: ...ommander far away from landlines electrical power outlets and wireless services It s as simple as 1 2 3 1 Provide AC or DC power from a vehicle a high capacity battery generator or com mercial power 2 Set up the Thuraya SpaceCom antenna so it has a clear view of the sky and connect to the IP Commander 3 Connect the IP Commander to any computer or local area network that supports stand ard TCP IP c...

Page 18: ...GPS ANT LAN Dimensions L x W x H IP Commander 12 35 in 314 mm x 6 00 152 mm in x 2 50 in 64 mm Unit Weight IP Commander 6 5 lb 2 95 kg Power 100 VAC to 240 VAC 50 Hz to 60 Hz or 10 VDC to 34 VDC 55 watts maximum Certifications Per IEC IP66 KI10 Operating Temperature 0 C to 40 C 32 F to 104 F Storage Temperature 25 C to 70 C 13 F to 158 F Operating Storage Humid ity Per IEC IP66 Shock and Vibration...

Page 19: ...um EIRP 13 5 dBW Minimum G T 16 dB K Junction Box TX input level nom 31 dBm RX Gain incl cable and junc tion box 7 0 dB to 9 0 dB Antenna Gain 10 dBi approx Antenna Polarization LHCP LNA Gain 12 dB 1 dB excluding cable loss Transmit Gain 10 dBi 1 dB including cable loss Supply Voltage to PowerSup ply 10 VDC to 32 VDC Coaxialcable loss 3 5 dB fixed Coaxialcable connector TNC Mounting Magnetic mount...

Page 20: ...is shipped in a custom shipping box which contains a Thuraya IP Commander radio a SpaceCom antenna with a 10 foot 3 meter RF cable a wired Thuraya handset two Wi Fi antennas Ethernet RJ 45 cable a DC power cable an AC power supply and documentation product licensing media A ruggedized Pelican case optional at extra cost shown above makes it easy for mobile users to safely transport their IP Comman...

Page 21: ... Connector Connectsthe IP Commanderto a local area network Status IndicatorPanel Seven indicator lights show system status SUP Power supply is connected ON IP Commander is powered on ACT Activity on the satellite link SAT Satellite antenna status GPS GPS status ANT Transmitantenna status LAN Local Area Network status Power Reset Button Quickly press and release to power up the Thuraya IP Commander...

Page 22: ...3 Connect the handset cable removed from photo for clarity to the handset port on the Thuraya IP Commander item above 4 Connect the locking end of the RJ 45 Ethernet cable to the Thuraya IP Commander item above and the other to your network switch router or a computer 5 Connect the locking end of the power supply to the Thuraya IP Commander item above Connect the AC power cord removed from photo f...

Page 23: ...to the Thuraya IP Commander front panel item in Figure 2 In order to make calls the Thuraya IP Commander must be configured for voice operation See 3 Web Configuration Tool on page 12 Other than being plugged into the Thuraya IP Commander this handset operates exactly the same as any other basic Thuraya compatible handset 7 2 Your New IP Commander System ...

Page 24: ...ice Mode G 4 on keypad Enter GmPRS Mode notcurrently available D 3 on keypad Switch from Voice Mode to Data Standard Mode Auto Connect IP Mode R 7 on keypad RebootThuraya IP Commander Change Modes Quick Boot 3 Data Standard Mode 31 Data Profile 1 32 Data Profile 2 33 Data Profile 3 34 Data Profile 4 Start and Stop PDP context billable data 2 Toggle activate deactivate 20 Deactivate 21 Activate Tab...

Page 25: ...here are three openingson the side ofthe Thuraya IP Commanderenclosure The Primary SIM card goes into the far right hand slot closestto the frontofthe unit labeled Primary The SIM card recept acle is spring loaded Push until you feel itlock into place To remove press until you feel the card unlock then remove Table 5 Open Access Panel and Install Voice and IP SIM Cards Item Procedure Replace gaske...

Page 26: ... uplink and 444 kbps downlink Please avoid streaming large files movies etc through the satellite as the connection will quickly saturate slowing down the network for you and any other users that may be sharing your satellite con nection via the local area network Computers In order to communicate with the IP Commander and to become a member of the IP Commander network computers must be set up to ...

Page 27: ...ce the new window appears click the OK button Click the OK button again to complete the PC configuration Apple OS X vers 10 6 8 and newer with the Apple Safari Browser NOTE While this configuration has not been tested by SRT Wireless there is no obvi ous reason why this configuration should not work just as well as a Microsoft Windows installation Unless your Apple computer was configured with a s...

Page 28: ...Commander Eth ernet port and that both devices are powered up Connect to the Thuraya IP Commander web server Launch your preferred web browser Enter the URL http 192 168 1 254 the default IP address of the Thuraya IP Commander A login screen is displayed The default login is admin and the default password is admin Please change the admin istrator s password to something more secure as soon as poss...

Page 29: ... Connection Profiles Permits you to store up to four system profile settings which include Profile Name APN Multimedia Streaming Transmit and Receive Rates Wireless Settings Used to configure the wireless Access Point IP and MAC addresses SSID Channel and Encryption Update Firmware When Thuraya IP Commanderfirmware updates become available this function permits you to install them Password For bes...

Page 30: ...Language Switcher Click to switch user interface between English and German Show Collapse Button Shows or hides SRT Wireless and Thuraya logos along with serial numbers and telephone registration numbers Reduces vertical size ofpage SerialNumber IP Commander serial number IMEI International Mobile Station EquipmentIdentity IMSI International Mobile Subscriber Identity ICCID SIM Card unique serial ...

Page 31: ...e Thuraya IP Commander in Thuraya IP Mode When it registers with the Thuraya satellite the graphic indicator shows a green icon and a Yes indicator and a blue relative received signal strength bar graph with five bars being the strongest signal If not registered the text in the second column displays a No in red and shows a red icon Received signal strength bars may or may not be present IP Active...

Page 32: ...er digital communication Changing modes is accomplished by clicking the Switch to IP Data Mode button red arrow in Figure 11 which displays a small panel with five radio buttons see Figure 12 The example in Figure 11 shows the modem in Voice Mode Figure 11 Change Device Mode Menu NOTE The GMPRS mode is currently inoperative When the mouse is released the Switch to IP Data Mode button is replaced w...

Page 33: ...cator is red you are not being charged for data access Additionally connect charges are only incurred when using the 384K streaming mode If you want to change from Voice Mode to the Thuraya IP device mode but do not wish to immediately incur connect charges do not check the Auto Connect when modem is powered on checkbox and do not click the Connect button until you are ready to access the Internet...

Page 34: ...tatus Network Status Figure 13 Status Network Status Screen Item Description Connection Status Status ofthe currentsatellite network connection BCCH SEARCH IDLE CAMPED RACH CIRCUIT RACH PACKET PACKET VOICE SMS Network The Alphanumericidentification ofthe satellite network e g THURAYA Region The regional locale identifier ofthe modem s location or GPS position e g UAE Satellite Thuraya T2 or T3 Tab...

Page 35: ...ntin the received satellite radio signal expressed in dBm SQI The Signal Quality Indicator is an estimate ofthe ratio ofthe desired signal power to the noise and interference power in the received radio signal LQI The Link Quality Indicator is the amountofreserve link margin with respectto the targetsignal quality Type Antenna currently connected to the modem Table 10 General Status Signal Status ...

Page 36: ...er Tracking State Messages Tracking NotTracking Tracking Trying to Track Elevation Angle The angle between the antenna beam pointing direction directly towards the satel lite and the local horizontal plane Itis the up down angle ATB Status Status ofthe Antenna Tracking Board States could be normal or error count RSSI A relative measurementofreceived signal strength HPA Status Status ofthe High Pow...

Page 37: ...tly running Version The version ofthe IP Commanderapplication Radio Control Indicates whether the radio control application is currently running Version The version ofthe radio control application Available RAM The currently available system RAM Clicking the link displays a graph Table 12 System Status Field Descriptions 21 3 Web Configuration Tool ...

Page 38: ...Graph A hyperlink is provided for viewing how system memory is used over time As shown in Figure 16 the Available RAM field is a hyperlink note red arrow Click the link to view a graph of memory usage For an example of the Available RAM Graph see Figure 17 Figure 17 Available RAM Graph ...

Page 39: ...This page is intentionally blank 23 3 Web Configuration Tool ...

Page 40: ...3 Web Configuration Tool 24 Advanced Network Configuration Your wired network can be configured when you click the Network Configuration tab See Figure 18 Figure 18 Network Configuration Screen ...

Page 41: ...ers WAN Settings Con nection Mode Selecteither the NAT radio button or the IP Passthrough radio button Use the NAT Network Address Translation radio button for normal operation using DHCP and Network Address Translation to move across the firewall IP Passthrough disables the firewall and network address translation effectively placing you on the WAN side ofthe modem This should normally be avoided...

Page 42: ...3 Web Configuration Tool 26 Advanced Network Configuration DHCP Settings Figure 19 DHCP Settings Window ...

Page 43: ...ge goes from 192 168 1 100 to 192 168 1 200 you can assign static IP addressesbeginning with 192 168 1 2 through 192 168 1 99 Additional static IP addressescan be assigned within the range of 192 168 1 201 through 192 168 1 253 Modem s LAN IP Address This is the static IP address assigned by the modem s manufacturer Itcan be changed on the Advanced NetworkConfiguration screen DHCP Address Range St...

Page 44: ...een If you do not already have a strong password for your modem this is a good time to set one up To prevent access by undesirable individuals your password should contain a com bination of upper and lower case letters numbers and punctuation marks It should be at least ten to fifteen characters long because if a hacker guesses your password and takes control of your modem you will not be able to ...

Page 45: ...ss 41912 CAUTION Your administrative password may need to be strengthened to prevent unauthorized access to the administrative settings on your IP Commander modem Your password can be changed from the Pass word button under the Advanced settings buttons Figure 22 Typical Remote Management Screen Enabled When Remote Management is enabled the WAN IP address and port http WAN IP Address 41912 are dis...

Page 46: ... ports you can also assign port numbers to the local LAN side of the firewall Configuring a port on the LAN side of the network Local Port permits specific traffic to be directed to a specific network device In this example traffic coming in to the IP Commander s WAN connection from the Thuraya satellite through port 5004 is only forwarded to port 6000 on a LAN device with the IP address 192 168 1...

Page 47: ...warding Rules portion of the screen At this point you can write another rule NOTE Computers being set up to use Port Forwarding must be configured with static IP addresses as IP addresses being controlled by the DHCP server could change unexpectedly disrupting communications Figure 24 Port Forwarding Screen with One Rule Enabled and a Second Rule Being Edited You can temporarily disable any saved ...

Page 48: ...your Thuraya IP Commander device You can set different data rates depending upon your needs Your service provider establishes billing methods and rate as well as the APN Access Point Name Alternately you can simply make use of the four profiles In the illustration below you can see an example of one of four profiles that you can quickly switch to To change profiles click the tab for the profile yo...

Page 49: ...etwork usage rate Multimedia Enable or Disable Streaming Enable or Disable Transmit Rate 16 32 64 128 256 or 384 Kbps Receive Rate 16 32 64 128 256 or 384 Kbps Table 17 Connection Profile Settings Descriptions Profiles 2 3 and 4 can be customized by using the drop down menus for Multimedia Streaming Transmit Rate and Receive Rate Transmission quality increases with each increase in Transmit and Re...

Page 50: ...gned name ofthe Wi Fi network Channel Wi Fi channel selectable to a single channel in the 2 4 GHz radio band on which the IP Commander operates Security Activates one ofthree data encryption standards or Open WPA PSK TKIP WPA2 PSK AES WPA PSK TKIP WPA2 PSK AES Passphrase This passphrase is only needed for users accessing the IP Commanderdevice wire lessly the Passphrase field is only displayed whe...

Page 51: ... field Passphrase 8 63 chars is dis played Enter a passphrase into this field This passphrase should include upper and lower case letters numbers punctuation and symbols The passphrase is case sensitive Write this passphrase down somewhere and keep it in a secure place as you will need to share it with anyone you authorize to connect to your Wi Fi network 5 Click the Save Settings button to apply ...

Page 52: ...ed Update Firmware Your Thuraya IP Commander device may require updates to its internal operating sys tem from time to time An Update Firmware function has been provided to make this task easy to perform Figure 28 Update Firmware Screen ...

Page 53: ...ya or SRT Wireless in whatever method it is provided web download ftp optical media etc 2 Connect to the Thuraya IP Commander and log into the web browser http 192 168 1 254 with login and password of admin unless you have changed the password to something more secure 3 Click Advanced Update Firmware to access the screen see Figure 28 4 Click the Browse button This opens a standard file dialog box...

Page 54: ...ssword strongly recommended make certain a copy of the new password is kept in a secure place If the new password is lost or forgotten your Thuraya IP Commander may need to be returned to the factory or an authorized representative for repair Figure 29 Change Password Screen 1 In the Advanced part of the Control Panel click Password See red arrow in Figure 29 2 Type the current password admin if i...

Page 55: ...39 3 Web Configuration Tool ...

Page 56: ...rrently being stored by the Thuraya IP Commander click the Download Log Files button Follow the prompts to save the log files to your computer Restart the Modem Should you need to restartthe Thuraya IP Commander you can do so by clicking the Restartthe Modem button See Advanced Maintenance Restartthe Modem on page 44 for instructionsto restartthe modem About Site Displays the version number ofthe ...

Page 57: ...t of a system fault These files can be downloaded to your local PC To download the log files 1 Go to the Advanced Maintenance window 2 Click the Download Log Files button See Figure 31 Figure 31 Click the Download Log Files Button 3 The Log Files screen is displayed See Figure 32 Figure 32 Log Files Screen 41 3 Web Configuration Tool ...

Page 58: ...the log archive after being compressed Elapsed Time Elapsed time to compress and download log files Create Log Archive Button Button to startthe process ofcompressing and transferring log files Table 21 Log File Compress Download File Screen Field Descriptions 4 When the Create Log Archive button is clicked an archive file is built gathering all the logs and compressing them into a single download...

Page 59: ...d window is displayed overlaying the Log Files window Either open the compressed file immediately or download the Log File Archive to your PC for later examination Click OK See Figure 35 Figure 35 Download Log File Archive to Your PC 43 3 Web Configuration Tool ...

Page 60: ...enance window 2 Click the Restart the Modem button See Figure 36 Figure 36 Click the Restart the Modem Button 3 The next screen displays a rotating gear symbol indicating the device is rebooting Then a progress bar is displayed indicating in relative terms how long the reboot process takes Finally a reboot complete screen is displayed See Figure 37 Click OK Figure 37 Reboot Complete Screen 4 When ...

Page 61: ...Figure 38 Login Screen Displayed after Reboot 5 Enter Username and Password to log back into the IP Commander device 45 3 Web Configuration Tool ...

Page 62: ... 300 328 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of Directive 1999 5 EC RoHS 2 Directive 2011 65 EU The European Union EU Restriction of Hazardous Substances RoHS Directive 2011 65 EU restricts the use of certain hazardous substances in electrical and electronic equipment Unless...

Page 63: ...with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the followin...

Page 64: ...trical and electronic equipment throughout the EU by August 13 2005 Unless otherwise noted all products assemblies and sub assemblies manufactured by SRT Wireless and its sub contractors will be compliant with this directive and any sub sequent revisions or amendments This product carries the WEEE label below to demon strate compliance For addition information contact SRT Wireless at www srtrl com...

Page 65: ...der Sup green power supply is connected On green IP Commanderis powered on Act flashing red off activity on the satellite link Sat green Satellite antenna status GPS green GPS status Ant flash red green or solid green is fine show transmitantenna status LAN green ifyou re connected to a network offifnotconnected local area network status Q Whatshould my RSSIbe in order to achieve optimal voice and...

Page 66: ...outu be PRI423fW77Q How to Access the GUI https youtu be J7HfvJWF9UI How to Switch Modes https youtu be raY_p0YOuDE How to Power Off https youtu be jaxeIhYBF2w How to Edit Connection Profiles https youtu be 1 VRI4zjcJc How to Change Wireless Settings https youtu be mU2N0a2Twq4 How to Change Password https youtu be 3rIx7fgL3Cg How to Restart Modem https youtu be DfUoM4 6E6Q How to Connect to the Wi...

Page 67: ...r computer or enable DHCP or use a static IP address in the same subnetas the UT local IP address DefaultUT IP address is 192 168 1 1 Connectthe cable Thuraya IP Commanderdoes not obtain a GPS fix Thuraya antenna sloc ation limits visibility of3 or more GPS satellites Move the Thuraya antenna to a loc ation where there are few obstruc tions such as trees or tall buildings so thatas much as possibl...

Page 68: ...or your LAN Check the IP address and re enter it Close down your VPN connection A phone connection cannot be estab lished The cable is notproperly connected The cable type or con nector type is notcorrect Connectthe cable For information on the correcttype ofconnector and cable refer to the installation manual A LAN connection cannot be established The cable is notproperly connected Connectthe cab...

Page 69: ...ease restartthe BDU 103 HPA thermal alarm The antenna transmitter has overheated Itmay power offto preventhardware damage Please allow the system to cool down by powering offfor a shorttime 104 HPA fan fault The fan inside the antenna has reported a problem Please restartthe BDU Ifthe problem persists the antenna may need replacement 105 HPA unknown fault The antenna transmitter has reported an un...

Page 70: ...se contactyour Service Provider 301 Illegal MS The subscriber information is rejected or the SIM card is notproducing correctauthentication information Please contactthe Service Provider 302 PLMN notallowed Network connection failure due to PLMN which is notallowed Please contactyour Service Provider 303 Roaming notallowed You are using an authorised SIM card from a carrier thatdoes not have a roa...

Page 71: ...lure Network registration failure The BDU will retry automatically Ifthe problem persists please contactyour Service Provider 315 Registration retries exhausted Network re connection failure Restartthe BDU ifthe problem persists 401 Signal lost Make sure no obstruction is blocking satellite signal and the ADU has a clear sky view in the direction ofthe satellite Ifthe problem persists restartthe B...

Page 72: ...nnection failure due to the missing or invalid ofAPN Please contactyour Service Provider to the correctnetwork settings 509 QOS rejected Network connection failure due to rejected QOS by the network Ifthe problem persists please contactyour Service Provider 510 PDP insufficient resources Network connection failure due to insufficientresources Ifthe problem persists please contactyour Service Provi...

Page 73: ... waitfor the terminal to reregister within 1 to 3 minutes Ifthe problem persists contactyour Service Provider 603 Lack ofresources Network connection failure due to insufficientresources Ifthe problem persists please contactyour Service Provider 604 Waitfor streaming channel Network connection delayed due to resource requirement Please wait1 minute for resource allocation 605 Non availability ofse...

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