Sharp Actius PC-MC24 Operation Manual Download | Manualshive

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Troubleshooting

This chapter describes how to troubleshoot computer problems.

Common Problems

Problems with your computer can be caused by something as minor as an unplugged
power cord or as major as a damaged hard disk drive. The information in this
troubleshooting section is designed to help you find and solve minor problems. If you
still have a problem after trying all the suggested remedies in this chapter, contact
your dealer or call: 1-800-BE-SHARP(237-4277).

The problems that you might encounter can be divided into two basic categories:
hardware and software. Hardware problems can be further divided into being of an
electrical or a mechanical nature. You will know you have a hardware problem if, for
example, the screen is blank, or your computer cannot recognize the disk drives.

Software problems can occur at several levels. Both your operating system and your
software application programs are capable of generating errors and error messages. If
you encounter a software error, try to determine if the error message is from your
operating system or from an application program, and refer to the appropriate manual
for possible remedies.

You can also refer to the Windows help program to solve the problem. To access the
program, click

start

–

Help and Support

. It also gives you troubleshooting tips and an

index.

Successful troubleshooting is the result of careful observation, deductive reasoning,
and an organized approach to solving the problem. If you encounter a problem, begin
by performing a careful visual inspection. Check the exterior of your computer first. If
no lights are displayed, check the battery charge or power outlet, the plug and power
cord, and any power switches that may affect your computer. If your computer has
been connected to any peripheral devices, look for loose or disconnected cables. You
may also need to check the fuses and breakers in your electric box. A few common
problems and suggested solutions are presented in the examples that follow.

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Summary of Contents for Actius PC-MC24

Page 1: ...out prior notice SHARP assumes no responsibility for results arising from use of pre installed and third party software Consult the software vendor for resolution of problems Read the service condition of the software before use SHARP assumes no responsibility for problems caused by incorrect handling repairs defects battery replacement or any other cause ...

Page 2: ...equipments off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help A shield...

Page 3: ...in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of ...

Page 4: ...To program this information refer to the manual of the communication software Warning This product utilizes tin lead solder and fluorescent lamp containing a small amount of mercury Disposal of these materials may be regulated due to environmental considerations For disposal or recycling information please contact your local authorities or the Electronics Industries Alliance www eiae org Copyright...

Page 5: ...y cause undesired operation This product contains IC 4023 MIWLGRL About the Modem This product meets the applicable Industry Canada technical specifications The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the...

Page 6: ...TERY VORSICHT UM DIE STROMZUFUHR VOLLSTÄNDIG ZU UNTERBRECHEN DEN NETZSTECKER HERAUSZIEHEN UND DIE BATTERIE ÈNTFERNEN ATTENTION POUR UN ARRET TOTAL DU SYSTEME DECONNECTEZ LA PRISE DE COURANT SECTEUR ET LA BATTERIE VARNING FÖR TOTAL ELEKTRISK URKOPPLING KOPPLA UR KONTAKTEN OCH TA UR BATTERIET PRECAUCION PARA UNA COMPLETA DESCONEXION ELECTRICA DESENCHUFE LA CLAVIJA DE LA RED Y LA BATERIA ...

Page 7: ... extremely warm place A temperature difference of more than 18 F 10 C will cause condensation inside the unit which may cause damage In this case turn off your computer and leave it for about an hour to completely dry the unit Do not block or cover slots or openings on the cabinet They protect your computer from overheating Do not place your computer on an unstable or uneven work surface Care shou...

Page 8: ... Before cleaning turn off your computer and disconnect the AC power cord When carrying your computer Turn off your computer Remove external media such as a PC card from the slot Disconnect the external peripherals cables and cords if connected Do not subject your computer to shocks Do not hold your computer by the display unit Otherwise your computer may be damaged or the stored data might be lost...

Page 9: ... use it for any other purpose Storage Store the battery pack in a cool and dry place Do not store it in a place having temperatures of above 140 F 60 C Recharge the stored battery pack before using it AC Power Precautions Plug the AC power cord directly in the wall jack Plugging too many leads into a single socket may result in fire Never plug in or remove the AC power cord or AC adapter with wet ...

Page 10: ...ort a gas leak in the vicinity of the leak Never install a telephone wire during lightning storms During thunder storms you should turn off your computer unplug the AC power cord and remove the modem cable from your computer Never use telephone jacks in wet locations unless they are specifically designed for wet locations Never touch uninsulated telephone wires or terminals while they are connecte...

Page 11: ...rating nearby If interference with other radio stations is experienced change the current channel set to your computer or move your computer If it fails stop operating your computer PC Disposal or Transfer Before you dispose or transfer your computer you should erase the data from hard disks To remove the data from the hard disk of your computer you will need to Delete the data by placing it in th...

Page 12: ...pies of your important data should be made to protect your data in the event of hard disk failure or loss of the data Use other storage devices for the backup For Your Health Take regular breaks of ten to fifteen minutes after every hour of continuously viewing the screen to relieve your eyes Adjust the brightness for comfortable viewing Brightness level of about 500 lux is recommended Avoid using...

Page 13: ...s software which automatically checks the virus infection is preinstalled in this computer To protect the computer against new viruses and other security threats the virus definition file of the software must be updated The virus protection function monitors whether the definition file is latest On your computer with the preinstalled Norton AntiVirus software however the software monitors the defi...

Page 14: ... and update the file if any updates are detected Refer to the Virus Protection section in the Appendixes You will have the message Your computer might be at risk at the bottom right of the screen when one of the Firewall and Automatic updates is set to OFF ...

Page 15: ...hird parties can connect to a personal or office network without authorization and illegally perform the following Obtaining access to confidential customer records or sensitive corporate information Information leakage Faking the original information Spoofing Altering the monitored original data and transmitting Falsification Spreading computer viruses resulting in the destruction of data or syst...

Page 16: ...xvi Security measures are important for all users to understand for a safe use of wireless LAN SHARP encourages all users to configure the security settings with their own judgment and responsibility ...

Page 17: ... stolen credit card numbers the loss of or alteration of stored data etc Copyright 2005 SHARP Electronics Corporation This document contains or refers to proprietary information which is protected by copyright All rights are reserved Copying or other reproduction of this document is prohibited without the prior written permission of SHARP Electronics Corporation Trademarks AMD the AMD logo AMD Ath...

Page 18: ...re reference please record the following information in the spaces provided below Model Number Serial Number Date of purchase Dealer s Name Place of purchase Password The serial number is printed on a sticker located on the bottom of your computer ...

Page 19: ...to continue When two or more keys are separated by a plus sign press and hold down the first key or first two keys and then press the last key Run Task Manager by pressing Ctrl Alt Delete Sample Entries are shown in lower cases of different typeface c windows system Words Texts on Screen such as window titles or possible parameters are italicized Double click this icon to display the Power Options...

Page 20: ...iew of Computer xxii Basic Operations Connecting to AC Power Source 1 1 Tourning Off Your Computer 1 3 Choosing Power Source 1 4 Resetting System 1 6 Using Touchpad 1 7 Using Keyboard 1 9 Using Optical Drive 1 10 Controlling Volume 1 16 Adjusting Display 1 17 Sharing Your Computer 1 19 Battery and Power Management Battery Pack 2 1 Power Management 2 7 Peripherals Peripheral Device Ports 3 1 Option...

Page 21: ...Care A 4 Virus Protection A 10 Data Backup and Restore A 13 Re installation Instructions A 14 Specifications A 25 Troubleshooting Common Problems T 1 Trouble with Starting T 2 Trouble with Display T 3 Trouble with Keyboard Touchpad T 4 Trouble with Floppy Disks T 5 Trouble with Hard Disks T 6 Trouble with Optical Drive T 6 Trouble with Communication T 7 Trouble with Peripherals T 11 Trouble with S...

Page 22: ...del Front Never turn off the computer when the hard disk indicator or the optical drive indicator is on This may damage the data on the hard disk Keyboard 1 9 Touchpad 1 7 Power Button 1 3 Status Indicators Speaker Battery Indicator 1 4 2 3 Antennas 4 12 Power Indicator 1 3 1 4 A N LCD Screen 1 17 Antenna Indicator 4 12 Optical Drive Scroll Lock Caps Lock Num Lock Hard Disk ...

Page 23: ... Optical Drive 1 11 AC Adapter Jack 1 2 USB Ports 3 3 10 14 LAN Jack 4 5 DirectHD Port Disabled for this model PC Card Slot 3 11 External Display Port 3 7 Ventilation Openings vii Modem Jack 4 2 DirectHD READY Lamp Disabled for this model Microphone Jack 3 9 ...

Page 24: ...xxiv Rear Bottom Battery Pack 2 1 Cooling Fan vii Security Slot A 8 USB Ports 3 3 10 14 ...

Page 25: ...d to what you want to do then choose the task by clicking it The Classic view gives you the icons representing their components or features Double click one of the icons to open their dialog box or windows Some of the dialog boxes you will use often are Display Phone and Modem Options Mouse Power Options System Clicking Switch to XXX View string appearing at the upper left of the Control Panel win...

Page 26: ...e computer 2 Plug the AC power cord into the AC adapter 3 Plug the AC power cord into a wall outlet 4 Slide the display cover lock lever to the right until the display cover releases and raise the cover AC Adapter AC Power Cord To Wall Outlet Display Cover Lock Lever AC Adapter Jack ...

Page 27: ... Off Your Computer When you ve finished using the computer turn it off with one of the following ways From the start menu 1 Click start Turn Off Computer 2 In the Turn off computer dialog box click Turn Off With the power button Before using this step confirm that Shut down is selected in When I press the power button on my computer in Advanced tab of Power Options Properties dialog box Close the ...

Page 28: ...mputer is equipped with a standard battery pack See Chapter 2 for the battery information About Power Indicators The following indicators show the power status of the computer Indicator Light Meaning On green Operating Blinking green In System Standby Power Off Powered off or in System Hibernate On green Fully charged On orange Being charged Connected to AC Power Source Blinking orange In abnormal...

Page 29: ... use the computer with the appropriate plug adapter The AC power cord included with the computer is appropriate for the voltage used in the area in which you purchased the computer If you attempt to connect the computer to a wall outlet other than in this area check the voltage of the outlet and use an AC power cord appropriate for the outlet Consult local service staff if you are not sure ...

Page 30: ... simultaneously and select the Applications tab of the Windows Task Manager dialog box Click the program name that hangs up then End Task If this does not solve the problem select the User tab click Disconnect or Logoff of the Windows Task Manager dialog box then Yes Power Switch You can turn off the computer with the power button if you encounter hardware or software problems that lock up the sys...

Page 31: ...rate incorrectly Enabling Touchpad When a USB mouse is connected to one of the USB ports of the computer the touchpad is disabled which means that the computer does not respond to any tapping on the pad Therefore confliction with the mouse and or unexpected move of the pointer on the screen can be avoided To enable the touchpad use one of the following ways Disconnect the connected USB mouse No mo...

Page 32: ...he rectangular pad of the touchpad is used to move the pointer around the display As you slide your fingertip across the pad the pointer on the screen moves in the same direction across the screen The touchpad is very sensitive so you do not have to exert much pressure on the pad The touchpad will respond to a light touch from your fingertip Click Double click and Right click To click or double cl...

Page 33: ...hanging Configuration In the Mouse Properties dialog box you can change the configuration of the touchpad such as swapping left and right buttons changing the pointer size etc Double click icon on the taskbar Using Keyboard The computer equipped with the Windows Enhanced Keyboard provides all the functionality of a full sized desktop keyboard Special Keys Windows Key Opens the Windows start menu T...

Page 34: ...ical drive allowing you to read from DVD and CD and write onto CD R RW CAUTION FOR LASER Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure CLASS1LASER PRODUCT LASER KLASSE1 Handling Disc Do not write on either side of the disc particularly the non label side Data is read write from onto the non label side Do not...

Page 35: ...e indicator is off then press the eject button The drive tray will pop out 2 Gently pull out the tray 3 Place your disc label side up onto the tray and slightly press the center of the disc until it locks into place Optical Drive Indicator Eject Button ...

Page 36: ...ching the lens in the tray If the lens becomes dirty the disc may malfunction Removing Disc 1 Make sure the optical drive indicator is not lit and press the eject button The optical drive tray will pop out Make sure the optical drive indicator is not lit before pressing the eject button 2 Gently pull out the tray 3 Remove the disc from the tray by holding its edge 4 Gently push the tray back into ...

Page 37: ...You can use CD R or CD RW discs to write data on CD RW discs are erasable which means that you can write and erase repeatedly CD R discs are non erasable disc which means that you can write data only once If free space remains you can add data until the disc is full To write data use the preinstalled application Drag n Drop CD DVD To run the Drag n Drop CD DVD click start All Programs Drag n Drop ...

Page 38: ...may not be recognized when the computer is turned on again Changing Region Code A DVD video has a region code which prevents playback of the disc in certain regions The region code appears on the top of the disc When shipped from the factory your optical drive is set to a region code applicable to your area Your DVD drive region code can be changed Code change is limited Once the limit is reached ...

Page 39: ...r dialog box double click DVD CD ROM drives string and MATSHITA xxxxxx xxxxxx is your optical drive name 4 Select the DVD Region tab choose the listed distribution area of the DVD video then confirm the region code shown in the New Region field is correct and click OK 5 Read the message on the screen then click OK Using Parental Control If you want to set the parental control to prevent your child...

Page 40: ... Click start Control Panel 2 Click Sounds Speech and Audio Devices then Sounds and Audio Devices If the Classic view is selected double click the Sounds and Audio Devices icon 3 In the Sounds and Audio Devices Properties dialog box slide the lever to control the output volume 4 Click OK and close the dialog box then the Control Panel window You can also easily adjust the volume in the window that ...

Page 41: ...olution and color The default resolution is 1024 x 768 at 64K colors To change the resolution and the number of colors follow the instructions below 1 In the Display Properties dialog box select the Settings tab 2 Select the number of the colors in the Color quality and select the resolution in the Screen resolution Refer to the table bellow 3 Click OK then Yes Available Resolutions and Colors Res...

Page 42: ...llpaper and Setting Screen Saver You can enjoy various desktop patterns or screen savers Changing Wallpaper 1 In the Display Properties dialog box select the Desktop tab 2 Select appropriate wallpaper in the Background field 3 Click OK Setting Screen Saver 1 In the Display Properties dialog box select the Screen Saver tab 2 Select an appropriate screen saver in the Screen saver field and set time ...

Page 43: ...ts dialog box then the Control Panel window If more than one user account are set to the computer you must select which user account you will log in when you turn on the computer Log Off Your Computer Log off is useful because you do not have to turn off the computer when you finish your task and pass the computer to another person There are two ways to log off the computer Switch User or Log Off ...

Page 44: ...ck start Control Panel 2 Click User Accounts If the Classic view is selected double click the User Accounts icon 3 Select the account you want to set a password to You will only have this option if you log onto the computer as a member of the Computer administrators group If you log on the computer with a limited user account go to the next step You cannot set a password to another user account 4 ...

Page 45: ...to remember the password you set 8 Click Change Password 9 Close the User Accounts dialog box then the Control Panel window Deleting Password 1 Follow the steps 1 2 on the Setting Password 2 Select the account you want to delete its password if you log on to the computer as a member of the Computer administrators group If you log on the computer with a limited account go to the next step You canno...

Page 46: ...1 22 1 ...

Page 47: ...ment is active See the Power Management section in this chapter for the power management To keep the battery life longer Condition the battery pack if the actual remaining power in your battery is less than what the Windows Power Meter indicates See the Conditioning Battery Pack section in this chapter Turn off the computer when you are not using it The duration of the battery depends on the compu...

Page 48: ...l the battery pack and connect the AC adapter again If the battery indicator still blinks orange ask your local dealer for assistance When the battery pack is hot for example after a long use it may take longer to be fully charged Checking Battery Level On Windows You can check the battery level by placing the pointer on the battery icon powered on battery or the AC plug icon powered on AC power a...

Page 49: ... or shut down When the battery power level becomes significantly low the battery indicator blinks red and the warning beep sounds Save your data and turn off the computer or connect the AC power source immediately Otherwise the computer will be shut down and the unsaved data may be lost 1 In the Power Options Properties dialog box select the Alarms tab 2 Set the battery level at which the alarms a...

Page 50: ...C power and let the battery fully charged again Do not turn on the computer until the battery indicator turns to green and the battery is fully charged Do not connect the computer to AC power while discharging the battery The conditioning will be cancelled Repeated charging and discharging or long term storage of the battery pack cause battery deterioration In this case replace the battery pack wi...

Page 51: ...he unlocked position and hold them then push out the battery pack 4 Insert the new battery pack into the computer by matching the notched part of the battery to the projected parts of the computer Projecting Parts Notched Parts Battery Stoppers ...

Page 52: ...2 6 2 5 When the battery is properly inserted you will hear the click sound and the levers go back to their original positions ...

Page 53: ...ted double click the Power Options icon Note that the power management may not seem to function when you are using an application program that accesses the hard disk periodically Stopping Power Supply to Hard Disk 1 In the Power Options Properties dialog box select the Power Schemes tab 2 Set Turn off hard disks to an appropriate value and click OK 3 Close the Control Panel window Stopping Power S...

Page 54: ...at highest performance state Home Office Desk Using Battery Performance state will be chosen based on CPU demand Using AC Power Performance state will be chosen based on CPU demand Portable Laptop Using Battery Performance state will be chosen based on CPU demand Using AC Power Performance state will be chosen based on CPU demand Presentation Using Battery Always runs at lower performance state Us...

Page 55: ...tandby and System hibernate are defined as following System standby stores the current condition of the computer in RAM and stops power supply to all but a few essential components Your system enters and resumes from the system standby per the conditions mentioned later In the system standby the power indicator blinks green and the power button blinks blue To resume from the system standby press a...

Page 56: ... OK 4 Close the Control Panel window Set Timer to Enter System Standby Hibernate Automatically The computer will enter the system standby hibernate automatically when the specified time has passed without any operation To set the time 1 In the Power Options Properties dialog box select the Power Schemes tab 2 From the pull down menu of the System standby or and System hibernates select the elapsed...

Page 57: ...ab 2 Select Hibernate or Stand by in the When I press the power button on my computer field 3 Click OK 4 Close the Control Panel window You press the Fn F12 The above functions if you perform the following 1 In the Power Options Properties dialog box select the Advanced tab 2 Select Hibernate or Stand by in the When I press the sleep button on my computer field 3 Click OK 4 Close the Control Panel...

Page 58: ...r Management 1 In the Power Options Properties dialog box select the Power Schemes tab 2 Set Turn off monitor Turn off hard disks System standby and System hibernates to Never then click OK 3 Close the Control Panel window ...

Page 59: ...al Device Ports The computer has connection ports for the peripheral devices shown on the next page For connection refer to the section explaining each device or contact your dealer Be sure to turn off the computer and the peripheral devices before connecting them except a USB device a PC card etc Confirm the peripheral devices you will connect are Windows XP compatible When you connect some of th...

Page 60: ...tion Ports for Peripherals Port Design Port name Port Design USB Port or External Display Port Headphone Audio Output Jack Microphone Jack Headphone Audio Output Jack Microphone Jack External Display Port USB Ports ...

Page 61: ...sk Drive Unit Do not place the floppy disk drive unit on its side or upside down Do not press on the floppy disk drive unit It may damage the drive or cause malfunction Do not place the AC adapter on the floppy disk drive unit It may cause the drive to malfunction Connect the floppy disk drive unit cable to one of the USB ports on the computer When connecting the cable to one either of the USB por...

Page 62: ...liquid onto a disk Inserting Floppy Disk Hold the floppy disk with the arrow facing upward toward the drive Slide the disk into the drive until it locks into place Always insert a floppy disk straight into the floppy disk drive When inserting the disk make sure it is not upside down Do not use excessive force when inserting the floppy disk If you have difficulty inserting or removing a disk consul...

Page 63: ...ick Format from the pop up menu 4 Select the appropriate formatting options 5 Click Start to start formatting When you format a floppy disk that already contains data all of the data stored on the disk will be lost You cannot format double density 2DD floppy disks Removing Optional External Floppy Disk Drive Unit To remove the unit you need to perform the following steps before you remove it 1 Cli...

Page 64: ...erties dialog box To open the dialog box right click somewhere on the Windows desktop and select Properties from the pop up menu To display the image on an external monitor you may need to install its driver Before using the external monitor refer to the manual included with it Connecting External Monitor 1 Turn off the computer and the external monitor 2 Open the external display port cover Be su...

Page 65: ...y s and click OK 3 Click OK in the confirmation window 4 Click Yes in the confirmation window 5 Click OK and then close the dialog box You can also switch the display with the Fn F5 keys While you are logging on the computer as a member of the Limited group the dialog box is not available for switching Use the Fn F5 keys While playing video or animation you may not be able to switch the display Di...

Page 66: ...computer Connecting Audio Equipment You can connect analog audio equipment to the audio output jack on the computer You can adjust the output volume on Windows by clicking the speaker symbol on the taskbar or use the Fn F3 or F4 keys combination Stereo Mini Plug Headphone Audio Output Jack Speakers with an Amplifier Stereo Mini Plug Headphone Audio Output Jack Audio Equipment Analog Audio Cable LI...

Page 67: ...to the microphone jack Use an electret condenser microphone with an impedance of 1 5kΩ through 2 4kΩ and an allowable voltage of 2 5V To record sound 1 Click start then point All Programs Accessories Entertainment 2 Click Sound Recorder 3 See Help for Sound Recorder for more information Stereo Mini Plug Headphone Audio Output Jack Headphone Mini Plug Microphone Jack Microphone ...

Page 68: ...ow When a new device is correctly connected to the computer the appropriate driver is automatically installed If the driver is not correctly installed you will see the message on the screen In this case install the driver following the instructions on the screen To remove the USB devices you may need to perform the following instructions 1 Click Safely Remove Hardware icon on the taskbar If you ca...

Page 69: ...automatically installed If the driver is not installed correctly you will see the message on the screen In this case install the PC card driver by following the instructions on the screen When you insert a protruding card such as wireless networking card Do not give force to the card otherwise the computer may be damaged Do not carry the computer with the card inserted 1 Confirm the PC card eject ...

Page 70: ...ong use Be careful when removing the card from the PC card slot Be sure to use the procedure below when ejecting the PC card Otherwise the data on the PC card may be cleared or the system may not work properly 1 Click Safely Remove Hardware icon on the taskbar If you cannot find the icon click to show all kinds of icons 2 Click Safely remove xxxx xxxx is the name of your PC card then the Safe To R...

Page 71: ...n so that it will pop out from the side of the computer 4 Push the PC card eject button until the inserted PC card pops out then remove it 5 Push the PC card eject button all the way inside the cabinet for safekeeping PC Card Eject Button ...

Page 72: ... sure to let the USB mark face upward and when using ones on the rear face let it downward Be sure to read the printer manual before connecting a USB printer to the computer Some printer may not use the Found New Hardware wizard to install the printer driver You can connect the USB printer to the computer without turning off the computer To remove the printer from the computer refer to the steps i...

Page 73: ... lines The modem may be damaged when connected to a digital ISDN terminal or a digital PBX Use TA terminal adapter to connect the built in modem to a digital telephone line If an unusual device is attached to the line you are connecting to the modem may not function properly Remove the device or contact the dealer of the device Before connecting to a PBX consult the PBX maintenance staff or its se...

Page 74: ... finish using the built in modem 3 Connect the core end of the included modem cable to the modem jack and the other end to the telephone line Be sure not to insert the modem cable into the LAN jack It may damage the LAN jack and the modem cable Connect the modem to the telephone line directly Do not use a distributor or allotter 4 Turn on the computer Modem Jack To Telephone Line Modem Cover ...

Page 75: ...ules tab for the information you set above Clicking Edit or New allows you to make a new location or change the settings Internet Connection Windows XP has a special Internet connection wizard to help you to connect to the Internet with ease If you plan to connect into the Internet and dial an Internet Service Provider ISP through the modem have your account information and dial up number ready be...

Page 76: ...wise the LAN unit and the cables may be damaged Use a category 3 or a category 5 LAN cable when connecting to 10 BASE T LAN and the category 5 only when connecting to 100 BASE TX LAN Connecting Your Computer to LAN 1 Turn off the computer 2 Open the cover for the LAN jack on the left side of the computer Do not insert the modem cable into the LAN jack It may damage the modem cable and the LAN jack...

Page 77: ...inistrator Make sure to log on the computer as a member of the Computer administrators group Otherwise you cannot set or change some settings for the LAN unit If you cannot access the network 1 Click start Control Panel 2 Click Performance and Maintenance then System If Classic view is selected double click System icon 3 Click Hardware tab then the Device Manager button 4 Double click Network adap...

Page 78: ...izard The Network Setup Wizard dialog box will open 2 Click Next 3 Click Next again When a message The wizard found disconnected network hardware appears With the Local Area Connection string displayed in the Connections field click Cancel to quit the wizard and confirm the other computer is powered on or the both computers are connected correctly with a cross cable Otherwise check the box of Igno...

Page 79: ...omputer Name or Workgroup Name When you need to change the computer name or workgroup name follow these instructions 1 Click start My Computer 2 Click View system information in System Tasks field The System Properties dialog box will open 3 Click the Computer Name tab and the Change button The Computer Name Changes dialog box will appear 4 Type the Computer name and the Workgroup in each field an...

Page 80: ...will appear 2 Select Just enable file sharing and click OK 3 Check the box of Share this folder on the network and type the folder name to be shared in Share name field 3 Click OK A sharing symbol will be added to the icon of the shared folder Copying Shared File 1 Click start Control Panel 2 Click Network and Internet Connections then Network Connections If the Classic view is selected double cli...

Page 81: ...wireless devices only supporting IEEE 802 11a The range to give reliable performance and the quality of connection vary depending on the environment where you perform Wireless LAN Modes There are two kinds of wireless LAN modes Infrastructure mode and Ad Hoc mode Access Point Infrastructure Mode Infrastructure mode refers to a wireless network in which wireless devices communicate with each other ...

Page 82: ...ty measures reduce opportunities to receive the threats Use a combination of the following measures for more secure communications See the Notice of Security with Wireless Devices section on page xv Authentication The following may help you to protect your important data from illegal access SSID Service Set Identifier SSID is a common network name An SSID acts as a password that is shared with all...

Page 83: ... level of data protection and access control compared to WEP Wired Equivalent Privacy encryption To use the WPA security a WPA enabled access point is required To implement user authentication one of the security enhancements of WPA an authentication server is needed For details on WPA features consult your network administrator or the manual of the access point which you are using Encryption The ...

Page 84: ...encryption than is found in the WPA protocol and is the security standard approved by US Government organizations Activating Antenna To communicate through wireless LAN the integrated antennas must be activated You can enable disable the antennas by pressing the Fn F1 key combination When the antenna indicator lights green the antennas are enabled When the indicator light is off they are disabled ...

Page 85: ... can store the configured settings using Network Setup Utility which allows you to easily access to one of the stored networks appropriate to the current environment For the Network Setup Utility refer to the Network Setup Utility section later in this chapter 1 Right click the Wireless Network Connection icon or on the taskbar If you cannot find the icon click to show all kinds of icons 2 Click C...

Page 86: ...inds of icons 3 Click View Available Wireless Networks 4 Select a network to be connected from the list and then click Connect 5 Type the correct network key in the fields of Network key and Confirm network key Network keys are generated from ASCII or hexadecimal entries Refer to the following table for available letters and digits WEP Access Point WPA PSK TKIP or AES Access Point ASCII format 1 5...

Page 87: ...the connected access point in the Wireless Network Connection dialog box and then click Disconnect Confirming Status of Wireless Connection The Wireless Network Connection icon on the taskbar shows the current wireless connection status Icon Connection status Disconnected Trying to connect Being connected Failed to connect To check the connection speed and quality 1 Click the Wireless Network Conn...

Page 88: ...ield 3 Select Wireless Network Connection then click Change settings of this connection of Network Tasks 4 Double click Internet Protocol TCP IP in This connection uses the following items 5 In the Internet Protocol TCP IP Properties dialog box select Use the following IP address and set the IP address to 192 168 1 2 through 192 168 1 254 and the Subnet mask to 255 255 255 0 then click OK The IP a...

Page 89: ...uppercase and lowercase letters are distinguished 2 0 to 9 a to f and A to F The uppercase and lowercase letters are not distinguished The network key to be typed must be equal to that of the partner s Be sure to match the key index between the computer and the other computer s Note some computers have the key index options 0 through 3 Refer to the Key index matching table on page 4 21 13 Click OK...

Page 90: ... field select the network to be given the security change and then click Properties 5 Select Open in the Network Authentication pull down menu and WEP in the Data encryption pull down menu 6 Clear the box of the The key is provided for me automatically 7 Type the same network key as the other device to be communicated with in the Network key and Confirm network key fields Available letters and dig...

Page 91: ...WPA PSK with TKIP or AES 1 Follow the steps 1 to 4 in the WEP section above 2 Select WPA PSK in the Network Authentication pull down menu and TKIP or AES in the Data encryption pull down menu 3 Type the same network key as the other device to be communicated with in the Network key and Confirm network key fields Available letters and digits are following ASCII format 1 8 through 63 characters Hexa...

Page 92: ...ity icon will appear on the taskbar 2 Click the Network Setup Utility icon on the taskbar 3 Read the message and then click Yes or No For the second use and later When Yes is chosen in the step 3 above the Network Setup Utility will automatically run on Windows start up When No is chosen in the step 3 above click start All Programs Network Setup Utility Network Setup Utility Loading Network Settin...

Page 93: ...ty window 2 Select the appropriate network icon in the Network Setup Utility window 3 Click OK Make sure the computer is connected to the proper environment If your hardware or software configuration has been changed you may not be able to switch to the network properly In this case you may need to reconfigure the network settings Automatically Switching to Available Network The computer supports ...

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Page 95: ...on you have specified is saved in a special area called CMOS RAM which the system reads every time you turn on the computer The computer is shipped from the factory with the appropriate setting of the Setup Utility Leave it as default in normal use Contents of Setup Utility The Setup Utility consists of four menu pages as follows Main Configures basic setting Advanced Configures device interface S...

Page 96: ...ect the menu 2 Use or key to select the item If the item has or _ Press Enter to enable or disable the item mark means the item is enabled _ mark means disabled If the item has no mark except Date and Time of Main menu and Set Password of Security menu 1 Press Enter to open the sub menu 2 Use Tab key to highlight the value then use or key to select the value The value with is being selected 3 Use ...

Page 97: ...system cannot find the drive it will boot from the drive selected in 2nd Boot Device then the drive selected in 3rd Boot Device Internal NumLock defines whether the numlock keys of the built in keyboard are always disabled or not Num lock indicator will turn when Fn NumLk are pressed regardless of this setting An external keyboard will be numlocked if connected Hot Key Beep defines whether the bee...

Page 98: ...n LAN defines whether the system resumes from System Standby when the LAN unit of the computer becomes active Wake on Ring defines whether the system resumes from System Standby when the built in modem receives a call Security Menu Set Password defines the password up to eight characters See the next section about the password If you lose your password you will be unable to access the computer or ...

Page 99: ...rm OK is highlighted and press Enter The system restarts Changing Password 1 In the Security menu of the Setup Utility select Set Password and press Enter 2 Type your current password and press Enter 3 Type your new password and press Enter 4 Type your new password again and press Enter twice 5 Select Exit menu and confirm Exit Saving Changes is highlighted then press Enter 6 Confirm OK is highlig...

Page 100: ...ut saving the settings you have changed Load Setup Defaults returns the values of all items to the default To exit select one of the above items Discard Changes returns the values of all items to the values you last saved To exit select one of the above two items Save Changes saves the settings you have changed To exit select one of the above two items ...

Page 101: ...our body by touching an unpainted metal area Avoid touching the integrated circuits on a memory module Handle all components by the edges Keep a new memory module in the anti static wrapping until you are ready to install it 1 Turn off the computer and disconnect the AC adapter and remove the battery pack and peripheral devices See Chapter 2 for removing the battery Make sure to turn off the compu...

Page 102: ...section on page A 4 5 Align a new memory module as shown below matching the notched part of the module with the projecting part of the memory socket of the computer The cooling fan may be hot Be careful not to touch it while installing the memory module Notched Part Projecting Part 20 Memory Slot Cover Screws Memory Module Slot Cooling Fan Slot ...

Page 103: ...et until you hear the clicking sound 7 Replace the memory slot cover matching the projecting parts of the cover with the notched parts of the computer 8 Tighten the screws 9 Install the battery pack turn over the computer and connect the AC adapter See Chapter 2 for installing the battery pack Notched Parts Projecting Part Notched Parts Projecting Parts Screws ...

Page 104: ...0 of the Changing Memory Module section Maintenance and Care This appendix provides you with information on how to maintain the computer in excellent working condition Replacing Backup Battery The computer is equipped a backup battery for keeping the information of the Setup Utility etc If you see the message Press F1 to Continue Del to Load CMOS defaults replace it with a new one Contact the Cust...

Page 105: ...ckup battery box 3 Remove the tape securing the cables and pull out the cables connecting the backup battery with the computer Pinch the cables as close to the connector as possible 4 Slowly remove the backup battery while lightly holding the sponge Cover Screws Tape ...

Page 106: ...left 6 Insert the new backup battery to the computer with its tape side down into the pattern on the sponge and properly attach it with the adhesive tape 7 Secure the cables with the tape again and replace the cover on the computer matching the projected parts of the cover with the notched parts of the computer Notched Part Projected Parts Red Cable Black Cable Notched Part ...

Page 107: ...ss F1 to Continue Del to Load CMOS defaults It may take approximately one minute for this message to appear 13 Press the Delete key and Windows starts up 14 Click start Control Panel 15 Click Date Time Language and Regional Options in Category view then click on Change the date and time string 16 Set date and time then click OK 17 Close the Control Panel window Screws ...

Page 108: ...y a small amount of mild cleaning solution to a dry lint free cloth and wipe the cabinet with the cloth Never clean the computer while it is powered on Do not use alcohol benzene thinner or other strong chemical agents that may damage the cabinet Security Cable Security Slot Connect the cable to a fixed object to ensure that the computer stays in the intended area ...

Page 109: ...raveling please follow these guidelines Before traveling back up your data on external media Do not travel with a protruding PC card inserted in the PC card slot of the computer Do not carry the computer powered on This may result in loss of data and or damage to the hard disk drive Make sure the display cover is completely closed before traveling Otherwise the cover may be opened unexpectedly and...

Page 110: ...Enables the security functions of application to be used i e Disable the macros when handling word or excel files Regularly update Windows or the applications software on the computer Back up your important data regularly When virus infections occur Eliminate the virus by means of the latest anti virus software or virus cleaner software When it fails recover all the hard disks For recovering the h...

Page 111: ...irus definition file against new virus threats LiveUpdate Automatically scans all incoming messages and attachments so that viruses can be identified and blocked Also detects viruses intruded into the computer Auto Protect Manually detects infected programs or files Virus Scan Refer to Help of the Norton AntiVirus for more information By default the Norton AntiVirus software Enables the Auto Prote...

Page 112: ...nd application need to be kept current The software automatically checks the web and updates the definition file when needed Free update service will be provided within ninety days since the software becomes enabled After the free service is over one year paid update service can be available Refer to http www symantec com Scanning Viruses By default settings the Norton AntiVirus software automatic...

Page 113: ... one time To open the wizard follow the instructions below 1 Connect the backup device or media to the computer 2 Click start All Programs Accessories System Tools File and Settings Transfer Wizard 3 Follow the on screen instructions Restoring Your Data You can also use the File and Settings Transfer Wizard to restore your data or settings from the backup media to the hard disk When restoring your...

Page 114: ...recover your hard disk you will use PowerQuest EasyRestore Before starting re installation read the following End User License Agreement first PowerQuest R EasyRestore TM End User License Agreement IMPORTANT Read this before using your copy of PowerQuest software This document is a legal agreement between you the end user and PowerQuest Corporation Use of the software indicates your acceptance of ...

Page 115: ...Rights in Technical Data and Computer Software clause at DFARS 252 227 7013or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable Contractor manufacturer is PowerQuest Corporation P O Box 1911 Orem UT 84059 6 NO WARRANTY The Software is being provided to you AS IS PowerQuest does not warrant the Software to end users If the Software fails...

Page 116: ...syRestore is a trademark of PowerQuest Corporation Recovery Options You can format the hard disk and re install the preinstalled software and set the status of the computer to the same configuration as you used for the first time There are two ways to recover the hard disk drive s of the computer via hard disk and via recovery CD The former saves your time while the latter secures the re installat...

Page 117: ...ume of the drives will be back to the same as you used for the first time This choice will not allow you to recover your system from the hard disk once the recovery process is completed Formatting Drives and Re installing Windows The formatting and re installing process will restore the hard disk drive to its factory configuration To ensure the computer is safe enable the virus protection cleaner ...

Page 118: ...tays there for two seconds 8 Read the message on the screen and select the way to recover your system then press Enter 9 Read the message and select Continue then press Enter The formatting and re installation will start Although the pointer may be shown on the screen never touch the keyboard or the mouse during recovery except when the message prompts you to If you touch them the re installation ...

Page 119: ... products of ECI or its licensors and are protected by United States copyright laws and international copyright treaties Use of the enclosed software indicates your acceptance of these terms Intended Purpose The SOFTWARE PRODUCT is installed on and shipped with a computer manufactured by Sharp You may use the SOFTWARE PRODUCT only for making a Bootable CD from the recovery image file that is pre i...

Page 120: ...irect or consequential damages or for damages for loss of business profits business interruption loss of business information or other pecuniary loss even if ECI or Sharp has been advised of the possibility of such damages Before creating the recovery CDs follow the instructions below Prepare four blank 650MB or 700MB CD R discs Connect the AC adapter If the battery is discharged the operation wil...

Page 121: ... down menu then click Create Recovery Disc 5 Read the message on the screen and then click Yes then OK The burning process will start Never touch the keyboard the mouse or the screen during burning process except when the message prompts you to If you touch them the burning process may be stopped 6 Replace the CD R by following the instructions on the screen Assign names to each CD R in the order ...

Page 122: ...puter After more than ten seconds turn it on again Recovering with Recovery CD The first three created discs will be used for recovering the system The others have drivers and application software When you format entire of the hard disk drive both C and D drives the recovery data installed in it will be eliminated Therefore you will not be able to recover your system via hard disk 1 Make sure the ...

Page 123: ...led in the hard disk Therefore you will not be able to recover your system from the hard disk 11 Read the message and select Continue then press Enter Follow the on screen instructions for replacing the recovery CDs Although the pointer may be shown on the screen never touch the keyboard the mouse or the screen during recovery except when the message prompts you to If you touch them the re install...

Page 124: ...urth recovery CD if you have completed the recovery CD creation process When accidentally uninstalling a preinstalled application s reinstall it from the recovery CD For installation of WordPerfect Office 12 the serial number is needed Type the following number Serial Number WO12WRX 0000027 NDQ ...

Page 125: ...24x Max CD RW 24x Max DVD ROM 8x Max DVD R 4x Max DVD RW 4x Max DVD R 4x Max DVD RW 4x Max DVD RAM 2x Max PC card slot Type II 1 PC Card Standard compliant CardBus Port supported Audio system Stereo 2 speakers 1W output Built in AC link Audio Controller Define Sound chipset AC 97 compliant Audio Headphone audio output jack stereo external microphone jack Video VGA I O ports Others USB 2 0 x 4 Mode...

Page 126: ...tection technology which prevents the buffer underrun error occurred when the optical drive writes too fast for the buffer to supply data or if some other application is being used Buffer is the storage place of the data read from the hard drive or another media and supplies the data to the recording media smoothly 5 The optical drive adopts the lower maximum writing speed of those of the optical ...

Page 127: ...are application programs are capable of generating errors and error messages If you encounter a software error try to determine if the error message is from your operating system or from an application program and refer to the appropriate manual for possible remedies You can also refer to the Windows help program to solve the problem To access the program click start Help and Support It also gives...

Page 128: ...nserted a non bootable disk in the optional external floppy disk drive unit either a defective disk or one without an installed operating system Remove the disk Why can t I boot from the floppy disk Make sure that the optional external floppy disk drive unit is correctly connected to your computer Check whether the floppy disk set to the optional external floppy disk drive unit contains a system d...

Page 129: ...Date Time Language and Regional Options 9 Click Change the date and time 10 In the Date and Time Properties dialog box set the current date and time then click OK 11 Close the dialog box 12 Make an appropriate setting on the Setup Utility if necessary If you want to keep the default settings no setting is needed Trouble with Display See also the Adjusting Display section in Chapter 1 and the Exter...

Page 130: ...e Screen resolution field in the Settings tab of the Display Properties is same as or lower than the resolution of the external monitor Make sure the external monitor is not near any electric devices having strong magnetic fields such as a TV set or radio Do not share an outlet with a TV set or radio Why can t I change the display with the Fn F5 keys When playing the animation or game the Fn F5 ke...

Page 131: ...pad or your palm may be moist or dirty and grease Wipe the touchpad with a soft dry cloth Trouble with Floppy Disks Why can t I use a floppy disk Confirm the optional external floppy disk drive unit is correctly connected Confirm the floppy disk is inserted correctly Confirm the drive or file name is correct The floppy disk may not be formatted or could be corrupted Format the disk or use another ...

Page 132: ...play files Confirm the CD is inserted correctly Confirm the drive and file names are correct Confirm the CD is not dirty or scratched Confirm the CD or files are supported Why does not the drive open Confirm your computer is turned on When your computer is turned off insert a fine rod into the drive tray ejection hole Why can t I play the disc Confirm the disc is properly set onto the optical driv...

Page 133: ...ff your computer and open the disc tray by the way on Why does not the drive open on the previous page Remove the disc from the drive then turn on your computer again Trouble with Communication Why can t I communicate through the built in modem Confirm the telephone line is properly connected to the modem jack Confirm the dial setting pulse or tone of Windows XP and or communication software is ma...

Page 134: ...ther ISP Internet Service Provider or try to connect in some other time Why can t I access the LAN Confirm the cable is properly connected to the LAN jack and the network hub Confirm the network configuration is appropriate Refer to the Configuring LAN Unit section in Chapter 4 Confirm the user name or the password is correct Reconfigure the network settings by following the Network Setup Wizard W...

Page 135: ...Wireless Networks 2 Select the desired network in the Available wireless networks list then connect to the network Refer to the Confirming Status of Wireless Connection section in Chapter 4 Repair the connection with the following steps 1 Right click the Wireless Network Connection icon 2 Click Repair If there are more than one available access points nearby they interact in the connection In this...

Page 136: ...e the communication then try to connect again Confirm the IP address and the subnet mask of each computer are set correctly Confirm the WEP keys are correctly set to your computer if the WEP security of the communicated computers is enabled Why is the connection to the access point unstable Follow these steps to reconfigure the wireless LAN settings 1 Click start Control Panel 2 Click Network and ...

Page 137: ...e connected correctly Check whether the printer is ready to print Check whether the printer has enough paper Check whether the printer driver is installed Click start Control Panel Printers and Other Hardware Printers and Faxes If Classic view is selected double click Printers and Faxes icon Confirm your printer is installed If not click Add a printer of Printer Tasks to install it See also the Wi...

Page 138: ...hy is my computer not powered on Follow these steps 1 Disconnect the AC adapter 2 Remove the battery pack 3 After ten seconds later reinstall the battery pack again 4 Reconnect the AC adapter 5 Press the power button to turn on the computer Why do I get the message Pop up blocked in the information bar The Microsoft Internet Explorer restricts display of pop ups using the popup blocker function If...

Page 139: ...nts 1 Click the information bar 2 Select Install ActiveX Control from the pop up menu 3 Click Install Why isn t the web site displayed properly Disable the popup blocker Refer to the related section Install the appropriate ActiveX control application s Why is the e mail displayed improperly The Microsoft Outlook Express may block images in HTML e mails To display the image follow theses steps Note...

Page 140: ...n Device usage Why can t I produce sound Click or double click the speaker symbol on the taskbar and check the Windows volume Why can t I turn off my computer Follow the instructions on Why doesn t the keyboard or the touchpad function Why my computer is so hot When charging the battery pack its surrounding area or the front of the keyboard may become hot but this is not a problem Why can t I reco...

Page 141: ...uble click SHP_V2310U C Program Files SHARP DRIVERS The applications are stored on the fourth recovery disc if you have created the recovery CDs Without the recovery CDs you need to reinstall the operating system from the hard disk If you are not sure how to install them consult local service staff What is the serial number for WordPerfect Office 12 When installing the WordPerfect Office 12 from t...

Page 142: ...T 16 Troubleshooting ...

Page 143: ...6 CD R RW 1 13 Computer name 4 7 D Display changing brightness 1 17 changing resolution 1 17 changing number of colors 1 17 switching display 1 10 3 7 troubleshooting T 3 turning off 1 10 DVD handling 1 10 inserting 1 11 removing 1 12 troubleshooting T 6 DVD video parental control 1 15 playing 1 13 region code 1 14 troubleshooting T 7 E External monitor connecting 3 6 disconnecting 3 7 switching d...

Page 144: ...ooting T 6 P Passwords changing 1 21 5 5 deleting 1 21 5 5 setting 1 20 5 5 PC cards ejecting 3 12 inserting 3 11 Peripherals audio equipment 3 8 connecting guidelines 3 1 external monitor 3 6 headphones 3 9 microphone 3 9 PC cards 3 11 printer 3 14 speaker 3 8 troubleshooting T 11 USB device 3 10 Power choosing AC or battery 1 4 indicator 1 3 4 Power management disabling 2 12 stopping power suppl...

Page 145: ... scroll 1 9 troubleshooting T 4 Troubleshooting common problems T 1 communications T 7 display T 3 Internet Explorer T 12 installing drivers applications T 15 floppy disk drive T 5 hard disk drive T 6 keyboard or touchpad T 4 modem T 7 optical drive T 6 peripherals T 11 wired LAN T 7 wireless LAN T 8 U USB device 3 10 V Virus Protection A 10 W Wallpaper 1 18 Windows updating xiii A 10 firewall xii...

Page 146: ...Index 2 Index ...

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