Scientific Atlanta PowerVu D9234, Installation And Operation Manual

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To return any Scientific-Atlanta product for repair or replacement, follow the steps below. To be eligible for credit, a Material Return Authorization (RMA) number must ac-
company each product returned to Scientific-Atlanta. This number can only be obtained from your local Scientific-Atlanta Customer Support Center in advance of product re-
turn. Be sure to include this number in all correspondence.
1. Telephone or fax Scientific-Atlanta and request a Material Return Authorization for product return.
2. Tag or label the product with the following information.
x Your name and full return address
x Telephone contact number
x RMA number
x Sales order (if available)
x Purchase order (if available)
x Date the product was received
x Brief description of problems
3. Repackage the product using the original carton and packing materials, if possible. If the original packaging is not available, repackage the product using a suitable corrugated carton (or similar
shipping container). Be sure to wrap the product in sufficient protective packaging to prevent damage to the equipment during shipment.
4. Print or attach the following information on the outside of the carton or shipping container.
x The full shipping address
x Your name, your business name and full return address
x Contact telephone number
x RMA number
5. Ship the product prepaid and insured to the Scientific-Atlanta Customer Support Center (or other repair location) as directed. If you are unsure about where to ship the product, contact your
local Scientific-Atlanta Customer Support Center, Scientific-Atlanta dealer or distributor. Scientific-Atlanta does not accept freight collect charges. Be sure to prepay all return shipments.