Scientific Atlanta PowerVu D9234, Installation And Operation Manual

Page: 57 / 78

%²
This Appendix provides important information about your PowerVu Business Satellite Receiver. Refer to this section for:
‰ Product troubleshooting checklist
‰ Commonly-asked questions with answers
7URXEOHVKRRWLQJFKHFNOLVW
If you experience any problems operating your Business Satellite Receiver, the following troubleshooting guide may help you to resolve your problem. Loose (or intermittent)
cable connections or an incorrect receiver setting can cause loss of service, signal degradation, sound or picture problems. In most cases, these problems can be quickly resolved
by following the tips and suggestions provided in the Troubleshooting checklist. Also included is a list of answers to some commonly asked questions.
Note that temporary, solar-related electromagnetic disturbances occur every year during the spring and autumn months. These disturbances usually persist for several minutes
a day for approximately one week during this period. When they occur, your service provider will advise you about certain channels that may be adversely affected. If you are
unable to resolve your problem after consulting this Troubleshooting checklist, contact your dealer/reseller or local service provider for assistance, or contact your local Scien-
tific-Atlanta Customer Support Center.
Table 11. Troubleshooting checklist
Problem Possible Causes Remedies
1. Blank screen (TV switched on)
x Normal operation if BSR is not switched on x Press the ON/STANDBY button on the receiver front panel, or press
the POWER key on your Remote Control transmitter
2. Incomplete or interrupted video re-
cording
x BSR manually switched off during VCR recording x Do not switch the BSR off during a recording session
3. Scrambled channel (not decoded)
x Your subscriber services may not be authorized for the channel x Check that your subscriber services are currently authorized
(contact your local services provider)
4. Cannot access a password protected
on-screen option
x You have not entered the correct password, or the password may be
changed
x Check that you are using the correct password (if you’ve lost the
password, or the password is unavailable, contact your dealer/reseller
or local service provider for assistance)
5. Cannot record a program on your VCR
x Your VCR is not properly connected (see “Connecting your system”)
x You have attempted to record a copy-protected program or event
(some programs are copy-protected at the discretion of the copy-
right owner and may not record/properly on your VCR)
x Check that your VCR is properly connected
x For information about Macrovision copy-protected programs or
events, contact your dealer/reseller or local service provider
6. Remote Control transmitter not op-
erating properly
x You have not pressed the correct Remote Control button
x The Remote Control may be defective, or the batteries are incorrectly
installed, or are exhausted and require replacement
x Check that you are pressing the correct Remote Control button
x Replace or correctly install the Remote Control batteries (see
“Installing the Remote Control batteries” for details)
$SSHQGL[%7URXEOHVKRRWLQJ