Samsung ProXpress M458x Series, User Manual

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Solving other problems
223
9. Troubleshooting
14
Copying problems
Condition Suggested solution
Copies are too light or too dark Tap Copy from the home screen or Apps . You can adjust the darkness level of a copy if needed for easier reading if the original
contains faint markings or dark images (see "Changing Darkness" on page 95).
Smears, lines, marks, or spots
appear on copies. • If the defects are on the original, tap Copy from the home screen or Apps (see "Changing Darkness" on page 95).
• If there are no defects on the original, clean the scan unit. Cleaning the scan unit or contact a service representative.
Copy image is skewed. • Ensure that the original is face down on the scanner glass or face up in the DSDF.
• Check that the copy paper is loaded correctly.
• If the problem persists, the machine may require repair. Contact a service representative.
Blank copies print out. Ensure that the original is face down on the scanner glass or face up in the DSDF.
Image rubs off the copy easily. • Replace the paper in the tray with paper from a new package.
• In high humidity areas, do not leave paper in the machine for extended periods of time.
Frequent copy paper jams occur. • Fan the stack of paper, then turn it over in the tray. Replace the paper in the tray with a fresh supply. Check/adjust the paper
guides, if necessary.
• Ensure that the paper is the proper paper weight.
• Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared.
Toner cartridge produces fewer
copies than expected before
running out of toner. • Your originals may contain pictures, solids, or heavy lines. For example, your originals may be forms, newsletters, books, or
other documents that use more toner.
• The DSDF may be left open while copies are being made.
• The machine may be turned on and off frequently.