Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.
If someone else can help you, please enter the extension number now. Or, to
leave me a message, press 1.”
2
Busy Greeting
Played to a caller when you are already talking to someone on your extension
or the telephone at your Designated Location.
This option is available only if the Administrator has assigned you the 'Busy
Greeting' feature.
Example:“Hi, this is John Smith. I'm on another line right now. If someone else
can help you, please enter the extension number now. Or, to leave a message,
press 1.”
3
Call Blocking Greeting
Used while Call Blocking is enabled in your Access Manager or if your phone
is forwarded ALL or DND.
This option is available only if the Administrator has assigned you the 'Call
Blocking' feature.
Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going to be
out of the office for the next few hours. If someone else can help you, please
enter the extension number now. Or, to leave me a message, press 1.”
4
Night Greeting
Used during the time period you are scheduled UNAVAILABLE, usually after
business hours during the evening and at night.
This option is available only if the Administrator has assigned you the
'Scheduling' feature.
Example:“Hi, this is John Smith. I've left the office for the evening. If you would
like to try someone else, please enter the extension number now. Or, to leave
me a message, press 1.”
5
Call Screening Greeting
Used while Call Screening is enabled, and you REJECT a caller after listening
to the caller's record name.
This option is available only if the Administrator has assigned you the 'Call
Screening' feature.
Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak with
you at this time. If someone else can help you, please enter the extension
number now. Or, to leave me a message, press 1.”
69
68
play your primary, No Answer greeting during the day (when you are avail-
able) and will NOT ring your extension but simply play your Night greeting
during the night (when you are not available).
Note:
This does NOT use the Day and Night schedules of the phone system. It
is solely controlled by the Subscriber’s Availability Schedule.
8
Pause / Resume
Exit from Access Manager
0
Play All Options
#
Play Access Coverage
This feature is useful for finding out how you current access settings are set.
It will also tell you what greetings will play under each of the call conditions
you have setup.
5
PERSONAL GREETINGS
The options available in this menu will be determined by your System
Administrator, and not all of them may be available to you. In the simplest sys-
tems, only a mailbox greeting will be available, additional greetings may be acces-
sible in more complex systems.
Your Personal Greeting will be played every time someone dials your extension
and you do not answer.
You may record up to 9 Personal Greetings, and you may assign any one of them
to be active. There are several different 'Call Coverage' conditions to which you
may assign any of your 9 greetings. The Call Coverage Conditions are: No-Answer,
Busy, and Do Not Disturb (or Forwarded All). This will allow different greetings to
play depending on the type of call forward that you have set, or the condition of
your telephone.
The Call Coverage conditions that you can assign specific greetings to are select-
ed by the following digits:
1
Primary/No Answer Greeting
Used when in your office, away from your desk or during the time period you
are scheduled available. If this is the only Personal Greeting you record, it will
play for all call coverage conditions.
This option is available only if the Administrator has assigned you the 'Basic
Greeting' feature.
DS 5000
Home Page
Table of Contents
