16
GUEST SERVICES BILLING
A billable item or service may be added to a guest’s room bill by either a display keyset
or a single line telephone.
A display keyset can utilize the
BILL
feature key and follow the LCD instructions. A
single line telephone can add an item or service charge, by dialing the
BILL
feature
access code, and following the SLT billing procedures.
Charges for items or services may also be reduced or deleted from a guest’s room bill.
Only an administrator display keyset can reduce or delete an item or charge from a
room bill.
NOTE:
At the end of the delete procedure, the system will prompt for a passcode. This
passcode is provided by your service company.
BILLING AN ITEM TO A ROOM
FROM AN ADMINISTRATOR KEYSET
ACTION
DISPLAY
1. Press the
BILL
key and then
Service Charge
select
ADD
.
ADD DELETE
2. Enter the room number the item
Enter Room
is to be billed to (either manually
Number:XXXX
on the keypad or by pressing the
associated DSS key, if the room is
not occupied you will hear an
error tone and be returned to idle).
3. Enter the Staff ID CODE.
Enter Staff Code
XXXX
4. Enter the Item Code.
Enter Item Code
XX
5. Enter the amount to be charged
Enter Item Cost
for the item. You must enter 5 digits.
:XXX.XX
6. If the amount shown is correct
Rm:XXXX :XXX.XX
press the
ACCEPT
key.
ACCEPT CHANGE
7. If the amount shown is incorrect
press the
CHANGE
key and enter
the correct amount.
8. If the deposit amount is exceeded,
you will hear an error tone and the
display will read
DEPOSIT EXCEEDED
.
17
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