Ross 4500DR-104-07, User Manual, Page: 158 / 161

158 • Service Information SRG-4500 User Guide (v7.0)
Servicing
The SRG-4500 should require little or no in-service maintenance to the installed electronics. Provided the measures
outlined in the section “ Preventive Maintenance ” on page 157 are adhered to, the product should perform for
several years without any major user intervention.
Maintenance of components within the product is not usually required, except under exceptional circumstances. If a
fault occurs, please follow the instructions listed in the chapter “ Troubleshooting ” on page 93 before attempting to
service the product. The servicing of any of the internal components requires the unit to be extracted from the bay
and the top cover removed. If your problem cannot be resolved, contact Ross Video for further advice.
If you ordered a Service Option, then removing the unit from the bay and returning it to Ross Video for updating
will provide the user with the opportunity to inspect the unit for any problems relating to the operating
conditions/environment.
Service Safety Overview
Only qualified personnel should perform service procedures. Read this section before performing any service
procedures.
•
Do Not Service Alone. Do not perform internal service or adjustments of this product unless another person
capable of rendering first aid and resuscitation is present.
• Disconnect Power. To avoid electric shock, switch off the power to the instrument, then disconnect the power
cord from the mains power.
• Use Care When Servicing With Power On. Dangerous voltages or currents may exist in this product.
Disconnect power, remove battery (if applicable), and disconnect test leads before removing protective panels,
soldering, or replacing components.
• Observe Static Precautions. Servicing of this product should be performed only in a static-safe environment,
i.e. at a suitably configured ESD Workstation. Always use a Static Grounding Wrist-Strap connected to the ESD
Workstation mat while servicing the product.
• To avoid electric shock, do not touch exposed connections.
Important Information Regarding the use of Switch Cleaners
Switch Cleaner products usually contain a lubricating additive (along with the “alcohol- based” propellant),
intended to remain after spraying into relevant components.
Some equipment produced by Ross Video contains components that should not be cleaned using these types of
cleaners, due to the compact nature of the components, their operating characteristics, or their inaccessibility. This
is because push-buttons, for example, rely on clean, dry, conductive contact surfaces to operate correctly. Applying
Switch Cleaner lubricant only serves to attract dust, or worse still could “wash-in” grease and dust, which could
severely reduce the conductivity of the component parts.
Therefore, Ross Video does not recommend the use of these Switch Cleaner products on their equipment, and will
not be held liable for any fault caused by inadvertent or unqualified use or application of such products.
Warranty and Repair Policy
The SRG-4500 is warranted to be free of any defect with respect to performance, quality, reliability, and
workmanship for a period of ONE (1) year from the date of shipment from our factory. In the event that your
SRG-4500 proves to be defective in any way during this warranty period, Ross Video Limited reserves the right to
repair or replace this piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this SRG-4500 has failed after your warranty period has expired, we will repair your defective
product should suitable replacement components be available. You, the owner, will bear any labor and/or part costs
incurred in the repair or refurbishment of said equipment beyond the ONE (1) year warranty period.