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Customer Support
R&S
®
ZNLE
68
Getting Started 1323.2873.02 ─ 08
7
Customer Support
7.1
Collecting Information for Support
If problems occur, the instrument generates error messages which in most cases
will be sufficient for you to detect the cause of an error and find a remedy.
Error messages are described in the "Troubleshooting" section of the user man-
uals.
In addition, our customer support centers are there to assist you in solving any
problems that you may encounter with your R&S
ZNLE. We will find solutions
more quickly and efficiently if you provide us with the information listed below.
●
Windows Event Log Files
Windows records important actions of applications and the operating system
in event logs. You can create event log files to summarize and save the exist-
ing event logs (see
"To create Windows event log files"
●
System Configuration:
The "System Configuration" dialog box (in the
"Setup" menu) provides information on:
–
Hardware Info:
hardware assemblies
–
Versions and Options:
the status of all software and hardware options
installed on your instrument
–
System Messages:
messages on any errors that may have occurred
An .xml file with information on the system configuration ("Device Footprint")
can be created automatically (using the
DIAGnostic:SERVice:SINFo
com-
mand or as described in
"To collect the support information"
●
Error Log:
The
RSError.log
file (in the
C:\Program Files\Rohde-Schwarz\Vector Network Analyzer\ZNL\
log
directory) contains a chronological record of errors.
●
Support file:
a *.zip file with important support information can be created
automatically (in the
C:\Program Files\Rohde-Schwarz\Vector Network Analyzer\ZNL\
user
directory). The *.zip file contains the system configuration information
("Device Footprint"), the current eeprom data and a screenshot of the screen
display.
Collecting Information for Support