Rockwell Automation iTRAK, User Manual

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104 Rockwell Automation Publication 2198T-UM002C-EN-P - March 2019
Chapter 6 Troubleshooting
Table 23 - iTRAK System Error Codes
iTRAK_Control.Status.
GatewayFaultCode iTRAK_Control.Status.
SectionFaultCode Displayed Text Description and Solution
3
20
ERR_VOLTS_LO: Section voltage is too low or
off. Check Power Supply, Power Cables, Power
Supply IO, etc. IF problem persists, Call FOR
Service.
This error indicates that the motor module has lost high voltage on
one or both of its buses. The following are possible causes.
• Loose cables
• Module incorrectly wired
• Power supply has faulted
The iTRAK_Control.Status.SectionNumberFaulted tag contains the
motor module that is reporting this fault.
The iTRAK_Control.Status.SectionFaultData tag indicates the bus that
has failed.
If the iTRAK_Control.Status.SectionFaultData tag =
0, then the high-voltage rail is lower than 35V.
1, then the common rail is lower than 17V.
3, then the voltage of the common rail is less than ¼ of the high-
voltage rail.
Other values, then the PWM board in this motor module has no
current, call for service.
Check power supply and power cables. Reset power supply.
21
ERR_VOLTS_HI: Section voltage is too high.
Emergency shunting has been activated. Check
Power Supply AND Shunt Regulator. Call FOR
service
Check status indicator on the power supply and power cables. Reset
power supply.
There can be an issue with the power supply that is being reported by
a motor module.
The iTRAK_Control.Status.SectionNumberFaulted tag contains the
motor module that is reporting this fault.
If the iTRAK_Control.Status.SectionFaultData tag =
0, then the high-voltage rail is higher than 509V.
1, then the common rail is higher than 254V.
2, then the voltage of the common rail is greater than 9/10 of the
high-voltage rail.
Other values, then the voltage of motor module exceeds the safety
range.
9 0
Fault_FieldBusSys - Sign of Life between
controller and gateway has been lost. Increase
sync period AND check cables.
This error indicates the EtherNet/IP™ connection between the
controller and the gateway has dropped. The following are possible
causes.
• The time Sync of the Ethernet module is not configured for Time
and Motion in the .acd file.
• The controller is not configured for Time Synchronization in the
.acd file.
• The Ethernet connection to the gateway can need to be manually
reset.
a. Unplug the Ethernet cable from the gateway.
b. Cycle the power on the gateway, wait 3…4 minutes until the
gateway powers up.
c. Reconnect the Ethernet cable.
• Unshielded cables.
• Bad switch.
• Faulty hardware.
• Overuse of Logix Designer application trending.
Turn off application trending. Check cabling.
The iTRAK_Control.Status.SectionNumberFaulted tag is not
applicable for diagnostics. When this fault occurs, record the
information and be prepared to provide it to Customer Support if
requested.