14 June, 2002
ERROR CODES
4-29
Trouble-
shooting
Code Meaning
Suggested
Cause/Action
5-23
Print data error when
printing a substitute rx or
confidential rx message
Test the SAF memory.
Ask the other end to re-send the message.
Replace the FCU board.
5-24
Memory overflow after the
second page of a scanned
document
Try using a lower resolution setting.
Wait for the messages which are currently in the
memory to be sent or delete some files from
memory.
5-25
SAF file access error
Replace the FCU, the IC memory card, or the hard
disk.
5-30
Mode table for the first page
to be printed was not
effective
Replace the FCU, the IC memory card, the function
upgrade card, or the hard disk.
5-40
No response from PC
5-41
Detect the disconnect from
PC
Check the PC
Network problem
6-00
G3 ECM - Flag detection
timer runs out while
receiving image data
Check the line connection.
Check the FCU - NCU connectors.
Replace the NCU or FCU.
Defective remote terminal.
Check for line noise or other line problems.
6-01
G3 ECM - no V.21 signal
was received
6-02
G3 ECM - EOR was
received
Try adjusting the rx cable equalizer.
Replace the FCU or NCU.
6-03
G3 ECM - detect abnormal
V.21 signal
6-04
G3 ECM - RTC not detected
Check the line connection.
Check connections from the NCU to the FCU.
Check for a bad line or defective remote terminal.
Replace the FCU, FCU or NCU.
6-05
G3 ECM - facsimile data
frame not received within 18
s of CFR, but there was no
line fail
Check the line connection.
Check connections from the NCU to the FCU.
Check for a bad line or defective remote terminal.
Replace the FCU, FCU or NCU.
Try adjusting the rx cable equalizer
Cross reference
Rx cable equalizer - G3 Switch 07 (PSTN), G3
Switch 08 (PABX)
6-06
G3 ECM - coding/decoding
error
Defective FCU.
The other terminal may be defective.
6-08
G3 ECM - PIP/PIN received
in reply to PPS.NULL
The other end pressed Stop during communication.
The other terminal may be defective.
6-09
G3 ECM - ERR received
Check for a noisy line.
Adjust the Tx levels of the communicating
machines.
See code 6-05.
6-10
G3 ECM - error frames still
received at the other end
after all communication
attempts at 2400 bps
Check for line noise.
Adjust the Tx level (use NCU parameter 01 or the
dedicated Tx parameter for that address).
Check the line connection.
Defective remote terminal.