N-Tron
®
Series 700/7000 Managed Industrial Ethernet Switch Hardware Manual - Volume I
3-53
Service and Support Information
Revised 2019-08-22
Drawing No. LP0988
Service
and
Support
Information
Service
Information
We sincerely hope that you never experience a problem with any of our products. If you do need service, call Red
Lion at 1-877-432-9908 for Technical Support. A trained specialist will help you determine the source of the
problem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us, an RO
(Repair Order) can be obtained on the
.
Red Lion tracks the flow of returned material with our RO system to ensure speedy service. You must include this
RO number on the outside of the box so that your return can be processed immediately.
Be sure to have your original purchase order number and date purchased available.
We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty.
You will not be billed if the repair is covered under warranty.
Please supply us with as many details about the problem as you can. The information you supply will be written on
the RO form and supplied to the repair department before your unit arrives. This helps us to provide you with the
best service, in the fastest manner. Repairs are completed as soon as possible. If you need a quicker turnaround,
ship the unit to us by air freight. We give priority service to equipment that arrives by overnight delivery.
We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meets
your needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate your
ideas and will respond to them.
For
Your
Convenience:
Please fill in the following and keep this manual with your
RED LION
system for future reference:
P.O. #:__________________ Date Purchased: ___________________
Purchased From:_________________________ Serial Number: ________________________________
MAC Address: ______________________________________________
Product
Support
Inside US: +1 (877) 432-9908
Outside US: +1 (717) 767-6511
Fax: +1 (717) 764-0839
Support:
Hours: 8:00 am to 6:00 pm EST
Red Lion Controls
20 Willow Springs Circle
York, PA 17406
Website:
www.redlion.net
