Quantum Scalar 10K, User Manual

Page: 306 / 324

6-32 Error Messages
6-00058-05 Rev A
96 xx yy
or
96 xx yy z
Library detected a tape drive hardware failure.
Action 1
Use the modifier xx yy z to locate the failing tape drive:
• xx = rack number (1 to 16)
• yy = drive location (1 to 48)
• z = character error displayed on some tape drive types
For the yy modifiers, 1 is the bottom right drive location (viewing from the
back of the module) and 48 being the top left drive location. Drives are
counted from right to left and bottom to top. Refer to
Service Action Codes on
page 6-11 for more information on SAC modifiers.
Action 2
For UDS Drives:
1. Contact GCH and provide them with the SAC and modifier information.
For GCH contact information, refer to
Getting More Information or Help on
page 1-8.
For 3590 Drives:
1. Read the error code on the drive panel and record it for later use.
2. Vary Off the tape drive. (
Main Menu Utils Drives Status Change
Vary Off ).
3. Power off the tape drive using the drive power switch.
4. Check the cabling.
5. Power on the tape drive using the drive power switch.
6. Vary On the tape drive. (
Main Menu Utils Drives Status
Change Vary On ).
7. If the problem is not corrected or persists, contact GCH. For GCH contact
information, refer to
Getting More Information or Help on page 1-8.
97 xx yy The Library detected that the firmware level of one of its Controllers (LSC,
LGR, TCL, LBI, LDC) is different than the firmware level of the rest of the
library.
Note: If the Library is running firmware version 210A or earlier and has
patch code installed, a SAC 97 is anticipated.
Action 1
If firmware levels are incorrect, contact GCH. For GCH contact information,
refer to
Getting More Information or Help on page 1-8.
Table 6-2 Service Action Codes (Continued)
Reported
SAC
Perform these actions