![background image](http://html2.mh-extra.com/html/quantum/dxi4500/dxi4500_user-manual_3728963195.webp)
Chapter 10: Troubleshooting
Common Problems and Solutions
Quantum DXi4500 User’s Guide
173
Table 25 Ethernet Network
Problems
Problem
Corrective Action
The Ethernet link light
on the DXi4500 is not
lit when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4500 is damaged. Contact
the Quantum Customer Support
department (see
The Ethernet link light
on the switch or hub
is not lit when a cable
is connected to
DXi4500 system.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or
damaged.
Port on the DXi4500 is damaged. Contact
the Quantum Customer Support
department (see
DXi4500 system is not
visible on the Ethernet
network.
Try to ping the DXi4500 system IP address
from a host on the same network. If the
ping reports round trip times, the DXi4500
system is active. If not, check the cables,
switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see
Summary of Contents for DXi4500
Page 18: ...Preface xviii Quantum DXi4500 User s Guide...
Page 22: ...Preface xxii Quantum DXi4500 User s Guide...
Page 34: ...Chapter 1 DXi4500 System Description DXi Advanced Reporting 12 Quantum DXi4500 User s Guide...
Page 56: ...Chapter 3 DXi4500 Concepts Network Segmentation 34 Quantum DXi4500 User s Guide...
Page 146: ...Chapter 6 DXi4500 Status System 124 Quantum DXi4500 User s Guide...
Page 218: ...Appendix A DXi4500 System Specifications 196 Quantum DXi6500 User s Guide...