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Chapter 7: DXi4500 Alerts
Service Tickets
Quantum DXi4500 User’s Guide
131
Figure 51 Recommended
Actions Window
Modifying Service Tickets
Modifying service tickets can be performed by users with this access
privilege:
• Administrator
Use this procedure to add information to a service ticket related to
system troubleshooting and to view the current status of a problem
reported by the DXi4500. All modified entries are kept with the ticket
number and ticket summary when the service ticket is closed.
1
View a service ticket and show the ticket details.
See
2
Click
Analysis
.
The
Ticket Analysis
page displays.
3
Enter all relevant information regarding actions taken to resolve the
issue and click
Apply
.
Sending Service Tickets by E-mail
Sending service tickets by e-mail can be performed by users with this
access privilege:
Summary of Contents for DXi4500
Page 18: ...Preface xviii Quantum DXi4500 User s Guide...
Page 22: ...Preface xxii Quantum DXi4500 User s Guide...
Page 34: ...Chapter 1 DXi4500 System Description DXi Advanced Reporting 12 Quantum DXi4500 User s Guide...
Page 56: ...Chapter 3 DXi4500 Concepts Network Segmentation 34 Quantum DXi4500 User s Guide...
Page 146: ...Chapter 6 DXi4500 Status System 124 Quantum DXi4500 User s Guide...
Page 218: ...Appendix A DXi4500 System Specifications 196 Quantum DXi6500 User s Guide...