Chapter 7: DXi4500 Alerts
Service Tickets
132
Quantum DXi4500 User’s Guide
• Administrator
DXi4500 service tickets can be sent to a designated recipient via e-mail.
Optionally, the sender can include a comment about the service ticket
with the e-mail message.
1
View a service ticket and show the ticket details.
See
2
Select a service ticket to send by e-mail and click
.
a
In the
Email Recipient
box, enter an e-mail address where the
service ticket should be sent.
b
(Optional) In the
Comment
box, enter a comment to send with
the service ticket.
c
Click
Send
.
Closing Service Tickets
Closing service tickets can be performed by users with this access
privilege:
• Administrator
Use this procedure to close a service ticket.
Note:
You can analyze a service ticket after it has been closed (see
1
View a service ticket and show the ticket details.
See
2
Click
Analysis
.
The
Ticket Analysis
page appears.
3
Select the
Close Ticket
check box.
4
Click
Apply
to close the service ticket.
Summary of Contents for DXi4500
Page 18: ...Preface xviii Quantum DXi4500 User s Guide...
Page 22: ...Preface xxii Quantum DXi4500 User s Guide...
Page 34: ...Chapter 1 DXi4500 System Description DXi Advanced Reporting 12 Quantum DXi4500 User s Guide...
Page 56: ...Chapter 3 DXi4500 Concepts Network Segmentation 34 Quantum DXi4500 User s Guide...
Page 146: ...Chapter 6 DXi4500 Status System 124 Quantum DXi4500 User s Guide...
Page 218: ...Appendix A DXi4500 System Specifications 196 Quantum DXi6500 User s Guide...