QMS Magicolor 6100, Operation Manual

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You can contact Support in four different ways:
Telephone—Call toll-free at (877) 778-2687 (US) Monday–Friday, 7:00 am–
7:00 pm, Mountain Time. For all other countries, refer to “QMS World-wide
Offices” on page A-4.
» Note:
Please have the following information ready when you call so our
technicians can help you more quickly:
The printer model and serial number
Your phone number, fax number, email address, and shipping address
A description of the problem
The type of host computer you’re using
The type and version of operating system you’re using
The interface you’re using, and, if serial, the protocol (for example,
XON/XOFF for serial or TCP/IP for network)
The application and version you’re using
The emulation of the file you’re trying to print (listed on both the status and
startup pages)
An advanced status page or startup page, if you can print one
Email—Email questions to support@qms.com (US). For all other countries, refer
to “QMS World-wide Offices” on page A-4.
Fax—Fax questions to (303) 939-2398 Attention: QMS Support (US). Provide the
same information as listed above, and indicate whether you would like a faxed or
a phoned reply. For all other countries, refer to “QMS World-wide Offices” on
page A-4.
Internet—Access the Support area of the QMS web site at
http://www.qms.com/support and then click on Answer Base (the dancing
sun icon) to access the interactive online technical support system or
select SupportMail to send a question directly.