QMS Magicolor 6100, Operation Manual, Page: 192 / 224

If you have a problem you cannot resolve, contact your local vendor. Your local
vendor is best equipped to immediately handle any problem you may encounter.
If you have technical questions your vendor is unable to answer, contact
Support (see appendix A, “QMS Customer Support.” )
If you’ve determined your printer needs to be examined by an authorized
service technician, contact an authorized service provider for work inside the
US, or one of the QMS international offices for work outside of the US. (National
and international contacts are listed in appendix A, “QMS Customer Support.” )
Before calling, be sure you have the answers to these questions handy to help our
technicians serve you more quickly:
1 What is your printer model and serial number?
2 What kind of host computer do you have?
3 What operating system do you have and what version?
4 What interface are you using? If serial, what protocol?
5 What application(s) are you using?
6 What is the emulation of the file you're trying to print? In what emulation
mode is the port?
7 What is the firmware revision number for your printer? (It is listed on both
the status and startup pages.)
8 If you can print, have a status page available.
Your service representative needs to know these things prior to helping you.
Chapter 6, “Repacking the Printer,” contains instructions you need to follow to safely
move or ship your printer to a new location.