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C-1
C
Troubleshooting
Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5
Browser or Telnet Access Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . . C-6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8
802.1Q Prioritization Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9
IGMP-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-14
LACP-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-14
Mesh-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15
Port-Based Access Control (802.1X)-Related Problems . . . . . . . . . C-15
QoS-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-18
Radius-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-18
Spanning-Tree Protocol (MSTP) and Fast-Uplink Problems . . . . . . C-19
SSH-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-20
TACACS-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-22
TimeP, SNTP, or Gateway Problems . . . . . . . . . . . . . . . . . . . . . . . . . C-24
VLAN-Related Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-24
Using the Event Log for Troubleshooting Switch Problems
. . . . C-27
Menu: Displaying and Navigating in the Event Log . . . . . . . . . . . . . C-35
CLI: Displaying the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-36
3500-5400-6200-8200-MCG-Jan08-K_13_01.book Page 1 Monday, January 28, 2008 10:04 AM