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Troubleshooting
Check the following before requesting repair. Contact your dealer if a problem cannot be solved even after checking
and trying the solution or a problem is not described below, and when having a problem with installations.
Problem
Check item/Remedy
Reference
page
Cannot access from the
browser.
Is the Ethernet cable firmly connected to the 10BASE-
T/100BASE-TX port?
Confirm the cable is firmly connected.
–
Is the connection indicator of the 10BASE-T/-100BASE-
TX port lit? When it is not lit, connection to a LAN is not
established or a network is not working correctly.
Confirm that the connection indicator of the 10BASE-
T/100BASE-TX port is lit. Refer to a system administrator
if it is not lit.
–
Contact your system administrator to confirm that the valid
IP address is set.
Setup
Instructions
(PDF)
Are you accessing the wrong IP address? Check the con-
nection as follows:
>ping "IP address of this recorder"
If there is reply from this recorder, the connection is nor-
mal.
If not, check the settings of the IP address and the subnet
mask.
–
Is the same IP address provided to other devices?
Refer to a system administrator for further information.
Setup
Instructions
(PDF)
Are there contradictions between the address and the net-
work subnet to be accessed?
Setup
Instructions
(PDF)
When the recorder and the client (PC) are on the same
subnet, is the same subnet set for the IP addresses of the
recorder and the PC?
Setup
Instructions
(PDF)
Is the "Use Proxy Server" checkbox of the browser setting
checked?
When accessing this recorder in the same subnet, enter-
ing the address of this recorder in the "Don't Use Proxy
For These Addresses" box is recommended.
Setup
Instructions
(PDF)
