Chapter 11 : Troubleshooting
181
I can’t get my screen to turn on after removing and replacing
the battery
Removing the battery turns off your phone completely, so you can’t just
press
power
to turn on the screen. Instead, press and hold
power
until you see the Palm logo on the screen (approximately five seconds).
Then wait until your phone completes startup.
NOTE
If your phone does not turn on after you press and hold
power
, you need
to charge the battery (see
Charge the battery
).
I can't get the back cover off
1
If the
USB cable
is attached to the phone, disconnect the USB cable.
2
If a wired headset is attached to the phone, disconnect the headset.
3
If you are removing the cover to replace the battery, turn the phone
completely off (see
Turn everything (the screen and wireless services)
on/off
).
4
Press and release the
back cover release
.
5
Slide your thumbnail or a credit card between the back cover and the
phone, starting at the bottom and moving halfway up one side until
you hear the clasp (x) release.
6
Repeat step 5 to release the clasp (y) on the other side of the phone.
7
Lift off the back cover.
Summary of Contents for Pre Plus
Page 1: ...User Guide ...
Page 46: ...46 Chapter 2 Basics ...
Page 52: ...52 Chapter 3 Data transfer ...
Page 118: ...118 Chapter 6 Contacts Calendar and other personal information ...
Page 134: ...134 Chapter 7 Photos videos and music ...
Page 162: ...162 Chapter 9 Documents ...
Page 176: ...176 Chapter 10 Preferences ...
Page 196: ...196 Chapter 11 Troubleshooting ...
Page 200: ...200 Terms ...
Page 206: ...206 Specifications ...