Palm Pre Plus User Manual Download

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Chapter 11 : Troubleshooting

Summary of Contents for Pre Plus

Page 2: ...e requires providing a valid email address mobile phone number and related information for account setup and activation A data plan is also required An unlimited usage data plan is strongly recommended or additional data charges may apply Open Source License information You can view the Open Source License terms on your phone Tap the center of the gesture area and then tap the Launcher icon Swipe ...

Page 3: ...ta transfer overview 48 How do I get data from my old phone 49 How do I get data off my computer 50 I m already using Google Facebook Yahoo and or Exchange How do I sync data 50 I want to keep using my current desktop app and sync with an online account on my phone 51 I don t need to sync but I do want a copy of my data backed up somewhere besides my phone 51 I d rather sync directly with my compu...

Page 4: ...tings 172 Screen Lock 174 Sounds Ringtones Chapter 11 Troubleshooting 178 For users of other Palm devices 178 Battery 182 Screen and performance 184 Phone 185 Hands free devices 186 Synchronization 188 Sending and receiving data in Email Messaging and Web 188 Email 189 Messaging 190 Wi Fi 190 Web 191 Calendar and Contacts 191 Camera 192 Amazon MP3 192 Transferring information between your phone an...

Page 5: ...Chapter 1 Welcome 5 Welcome Congratulations on the purchase of your Palm Pre Plus phone In this chapter 6 Your Palm Pre Plus phone 7 What s in the box 8 Where can I learn more ...

Page 6: ...a Google account for personal email contacts and calendar events and an Exchange account for your corporate email contacts and events The Email Contacts and Calendar applications on your Pre Plus phone all provide a kind of view in which you can see information from both of those accounts in one place but even though the information is brought into one view the sources of that information are kept...

Page 7: ...low the important safety information in this guide may result in property damage serious bodily injury or death What s in the box All of the following items are included in the phone box Print material Quickstart guide Services Guide Palm warranty End User License Agreement Hardware Palm Pre Plus phone and pouch USB cable AC charger 3 5mm headset ...

Page 8: ...w to animations access a tool to help you export data from your desktop to your new phone the Data Transfer Assistant or DTA and read comprehensive information about your phone Online tutorial Visit att com tutorials to access interactive tutorials that contain step by step instructions and screenshots to help you set up your phone and services Be sure to select Manufacturer Palm and Model Pre Plu...

Page 9: ...t the key features that make moving around on your phone and accessing your information easy gestures menus search notifications and more In this chapter 10 Get to know your phone 14 Set up your phone 17 Charge the battery 19 Turn the phone on off 21 Use gestures tap swipe drag flick pinch 26 Open applications 28 Work with applications 32 Enter and save information 35 Use the menus 37 Search to fi...

Page 10: ... shown below and gently push up Front view 1 Earpiece 2 Touchscreen Tap and make other gestures directly on the screen See Touchscreen 3 Volume 4 Gesture area Make the back gesture and begin other gestures here 5 Microphone 6 Keyboard See Use the keyboard 7 Charger microUSB connector ...

Page 11: ...enter symbols and accented characters that don t appear on the keys See Enter characters from the symbols table Touchscreen 1 Application name Displays the name of the currently open application Drag down over the app name to open the application menu 2 Launcher See Open an application in the Launcher 3 Scroll arrow Swipe up or down to see icons that are on the page but hidden 4 Quick Launch See O...

Page 12: ...ta services are available Your phone is connected to a 3G HSDPA or UMTS data network See I can t tell if data services are available Your phone is on and connected to the AT T network The phone is searching for the AT T network The AT T network is not available Your phone cannot detect or read your SIM card You can call your national emergency number only See Set up your phone Bluetooth wireless t...

Page 13: ...p or turn off the screen Press and hold to turn wireless services on and off replace the battery or turn your device completely on and off Turn your device completely off before you remove the battery 2 Ringer switch Slide to turn the ringer and notification sounds on or off Red means off The ringer switch does not affect music or video playback sounds 3 3 5mm headset jack Bottom view Back cover r...

Page 14: ... speed data connection available on your phone you may need to have a 3G SIM card Check with AT T for information WARNING You must remove the battery first whenever you insert or remove the SIM card 1 Press and release the back cover release 2 Slide your thumbnail or a credit card between the back cover and the phone starting at the bottom and moving halfway up one side until you hear the clasp x ...

Page 15: ...lling the tab that appears at the top of the battery WARNING You must remove the battery first whenever you insert or remove the SIM card 6 Insert the SIM card Notch 7 Replace the battery Make sure to leave the tab showing at the top of the battery ...

Page 16: ...file email address and username to download that profile information to your new phone But if you are still using the other phone you must create a new Palm profile for your Pre Plus phone you can t use the same profile on two phones 4 Your phone is ready to use To learn how to make your first call see Make calls Verify your profile After you finish setup look for an email on your computer at the ...

Page 17: ...ough you create a Palm profile by entering a valid email address setting up a Palm profile is different from setting up email on your phone To set up email see Set up email To change your Palm profile information after you set it up see Update your Palm Profile settings Charge the battery When the battery is very low the battery icon in the upper right corner of the screen changes to red When the ...

Page 18: ...er or let all calls be picked up by voicemail see Turn call forwarding on off The fewer wireless connections you have the less power is required of the battery Turn on airplane mode when you don t need to be wirelessly connected Airplane mode turns off your connection to the AT T network and it also turns off Wi Fi and Bluetooth You can turn on Wi Fi see Wi Fi and Bluetooth see Bluetooth wireless ...

Page 19: ...ave the wireless services turned off when you want to use only the organizer features for example when you re on a plane and you must turn off all wireless services but you want to look at your calendar To turn the screen on do one of the following Slide out the keyboard Press power Drag up to unlock the screen Power To turn the screen off press power To save power the screen dims automatically af...

Page 20: ...one you must have an active SIM card from AT T inserted into your phone see Insert the SIM card If airplane mode is turned on you need to turn it off before you can connect to your mobile network Tap the upper right corner of any screen to open the connection menu Tap Turn off Airplane Mode When your phone locates a signal AT T appears in the upper left corner of the screen in the Launcher Card vi...

Page 21: ...wireless services back on press and hold power Use gestures tap swipe drag flick pinch Gestures are an important basic part of your phone They re easy to learn and they make working with the phone fast You make most gestures with one finger For a few you need two Make gestures with the tip of your finger Do not use your fingernail Don t bear down To see short animations illustrating how to do gest...

Page 22: ... up one level from a detailed view to a more general view of the application you re working in For example when you finish reading an email message make the back gesture to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the display of all your memos When you make the back gesture in an applicati...

Page 23: ...er you flick the faster and farther you scroll up or down a list To close an application in Card view flick the card up toward the top of the touchscreen This is called throwing the card off the top of the screen In some applications such as Email and Messaging you can throw a list item off the side of the screen to delete the item If an application is maximized you can flick up from the gesture a...

Page 24: ...ail Web Photos Doc View PDF View Google Maps Place two fingers on the screen and spread them slowly apart Zoom out pinch in to decrease the size of items on the screen in Email Web Photos Doc View PDF View Google Maps Place two fingers on the screen and bring them together Zoom in or out a fixed amount in Web Photos Doc View PDF View Double tap the screen ...

Page 25: ...you want to move the cursor Select text when you can see a cursor Tap the location to insert the cursor Press and hold Shift Place your finger anywhere onscreen and drag your finger in the direction you want to select text Tap the highlighted text to deselect it Select a paragraph of text When you cannot insert a cursor in the text for example on a web page or in an email message you received the ...

Page 26: ... Throw the item off the side of the screen If prompted tap Delete to confirm the deletion The delete gesture is available in applications such as Email Messaging Tasks Music and Bluetooth If you can t delete a list item by throwing it open the item and look in the application menu for a delete command Open applications You can have as many applications open at one time as you like limited only by ...

Page 27: ... appear in Quick Launch When an application fills the whole screen make the following gesture to display Quick Launch and open one of its applications 1 Drag up slowly from the gesture area to the screen NOTE Don t confuse this drag up with the up gesture which is a flick up from the gesture area to the screen that displays Card view 2 Move your finger to the application icon When you see the app ...

Page 28: ...application see Universal search application keywords 3 When the application icon appears in the search results tap it Work with applications Go up one level in an app back gesture The back gesture takes you up one level from a detailed level to a more general view of the application you re working in For example when you finish reading an email message make the back gesture to close the message a...

Page 29: ... screen Move among open applications 1 In Card view see Display all open applications Card view swipe left or right on the screen to see other open apps 2 Tap a card to maximize the application Reorder open cards 1 In Card view see Display all open applications Card view tap and hold a card to further reduce the size of the cards TIP You can also maximize the center card in Card view by flicking d...

Page 30: ...unch If Quick Launch contains five icons you must remove an application from Quick Launch before you can add another one You can remove any application except the Launcher 1 Open the Launcher Quick Launch appears at the bottom 2 Tap and hold a Quick Launch icon and after the halo appears around the icon drag it onto the Launcher 3 Tap and hold an icon in the Launcher and after the halo appears aro...

Page 31: ... it to another location 3 To move the icon to another page drag it to the left or right edge of the screen Don t release the icon until the new page appears Delete an application You can delete applications that you installed on your phone 1 While pressing and holding Option tap the app icon 2 Tap Delete TIP You can also delete an application you installed by opening the Launcher opening the appli...

Page 32: ... following Press Shift and press the letter key The Shift symbol appears You don t need to hold down Shift while you press the letter key Turn on Caps Lock Press Shift twice The Caps Lock symbol appears Turn off Caps Lock Press Shift Enter alternate keyboard characters Numbers punctuation and symbols appear above the letters on the keys To enter these characters do one of the following Press Optio...

Page 33: ... similarity to the corresponding key In some cases the symbol is related to the alternate character on the key not the letter For example to type a or other currency symbol press Sym h Why Because the alternate character on the H key is TIP If you press the wrong key press Backspace to return to the full list of symbols and accented characters You can then press another key Table 2 Symbols and acc...

Page 34: ...pts the information you just entered and jumps the cursor to the next field When you are done entering information on the screen containing the field make the back gesture to accept the information and back out of the screen see Go up one level in an app back gesture Select items in a list Lists enable you to select from a range of options Lists are different from menus see Use the menus which giv...

Page 35: ...try as plain text or on the contact edit screen insert the cursor in a field and use Select All to highlight the contents of that field Save information On most screens your information is saved automatically Just make the back gesture to close the screen see Go up one level in an app back gesture and your info is saved at the same time Your info is also saved if you minimize an app screen to a ca...

Page 36: ...selecting an item repeat one of the options in step 1 Open the connection menu The connection menu lets you manage wireless services the phone Wi Fi and Bluetooth wireless technology 1 Do one of the following Drag down from the upper right corner of the phone above the screen onto the screen Tap the upper right corner of the screen 2 Tap a menu item to turn that wireless feature on or to display a...

Page 37: ...er message to a contact To search your company s Global Address List GAL for a contact Tap Global Address Lookup To perform a web search Tap the search term you entered to open a list of web search options and tap the option If your search returns no contacts or applications the web search options are displayed automatically To open an application Tap the application Universal search application k...

Page 38: ...ointments missed calls and more By default if a notification arrives when the screen is off the gesture area light pulses You can turn this feature off see Get notifications when the screen is locked or off Email Mail Google Maps Maps Location Services Preferences Settings Memos Notepad Notes Stickies Messaging IM Instant Chat MMS SMS Text Music Audio Songs Tunes PDF View Acrobat Phone Dial Photos...

Page 39: ... the event details screen Reorder notifications and other dashboard items The area that displays all of your notifications see View all your notifications is called the dashboard Tap and hold a dashboard item and then drag it to a different location Throw a dashboard item off the side of the screen to dismiss it Update the software on your phone Palm continually provides updates to your phone s op...

Page 40: ...em update if one is available you don t have to do anything If Wi Fi is not turned on when the update becomes available the Palm servers continue to check your phone for Wi Fi availability for two days If you do not have Wi Fi turned on anytime within two days of an update becoming available your phone automatically downloads the update over AT T s network as long as the battery has at least a 30 ...

Page 41: ...o not work on your Pre Plus phone because your Pre Plus phone uses the new Palm webOS platform Check App Catalog for a new version of your old favorites Or purchase the Classic app from App Catalog Classic enables you to run Palm OS applications on your Pre Plus phone 1 Open App Catalog 2 The first time you open App Catalog tap Accept 3 Swipe right or left on the thumbnails to see featured applica...

Page 42: ...gh storage space on your phone to fit the app Open Device Info and look at the Available field under Phone 1 Open App Catalog 2 Browse to the app you want see Browse applications in App Catalog 3 Tap the app name and then tap Download for free 4 If the app uses Location Services a notification is displayed see Location Services Tap Continue 5 After you download an app tap Tap to launch to open it ...

Page 43: ...ions in App Catalog Tap the app name and tap Download again for free You do not need to buy the app again Update downloaded applications 1 Open App Catalog 2 Tap The list of your downloaded apps appears Apps with an available update display an icon to the right of the app name with a version number and a green arrow 3 Do one of the following To update one app Tap the icon to the right of the app n...

Page 44: ...ny type of file from a computer to your phone and from your phone to your computer by putting your phone in USB Drive mode In this mode your phone appears as a removable hard drive to your desktop computer After you copy a file to your phone you can open the file if your phone has an application that supports the file type You can open many file formats for photos videos and music Microsoft Office...

Page 45: ...ting your phone and delete the files or folders 5 End the connection safely On a Windows computer right click the drive representing your phone and click Eject On a Mac computer from your desktop drag the drive representing your phone to the Trash Trash changes to Eject 6 Disconnect the USB cable from the computer and the phone when the USB drive screen is no longer displayed on your phone Copy mu...

Page 46: ...46 Chapter 2 Basics ...

Page 47: ...the Palm profile account on your Palm Pre Plus phone There are also third party solutions sold separately that enable you to continue synchronizing with your desktop software In this chapter 48 Data transfer overview 48 How do I get data from my old phone 49 How do I get data off my computer 50 I m already using Google Facebook Yahoo and or Exchange How do I sync data 50 I want to keep using my cu...

Page 48: ... to have a sync setup for your data in which case you can use your Palm profile to back up your data see Backup Although you can t access this data anywhere but on your phone your data is backed up to a Palm server so in an emergency for example you lose your phone or it s stolen you can remotely erase the data from the phone and later restore the data to a new Palm webOSTM phone How do I get data...

Page 49: ...through the USB cable included with your phone After the data is on your phone you can select the account you want to import the data to IMPORTANT The DTA is not synchronization software It is meant to be used once per desktop app to export your info from the desktop app to an account on your phone These are the desktop apps that the DTA works with and the data that the DTA transfers to your phone...

Page 50: ...ccount there that s done automatically using the credentials you entered in Contacts I want to keep using my current desktop app and sync with an online account on my phone If you want to continue using a desktop app to store your contacts calendar events and tasks iCal and Address Book on the Mac or desktop Outlook or Palm Desktop by ACCESS on Windows consider adopting this solution Download and ...

Page 51: ... of my data backed up somewhere besides my phone Use the Data Transfer Assistant to move your data into your Palm profile account For information on your Palm profile account see Backup I d rather sync directly with my computer Would you rather sync your Pre Plus phone directly to your computer without going through the web using Wi Fi Bluetooth technology or your phone s USB cable Download a thir...

Page 52: ...52 Chapter 3 Data transfer ...

Page 53: ...way conference call You can also work with other applications while on a call Your Pre Plus phone helps you to do all these tasks with ease In this chapter 54 Make calls 57 Receive calls 58 Use voicemail 58 What can I do during a call 61 What s my number 62 View your call history 62 Save a phone number to Contacts 63 Use a phone headset 64 Customize phone settings ...

Page 54: ...hone on off These indicate that the phone is on These indicate that the phone is off airplane mode Dial using the onscreen dial pad The onscreen dial pad is useful when you need to dial numbers that are expressed as letters and when you need large brightly lit numbers that you can tap 1 Open Phone ...

Page 55: ...then tap the number Dial using the keyboard 1 In the Launcher Card view or Phone use the keyboard to enter the number You do not need to press Option to enter numbers or 2 When you finish entering the number tap it to dial TIP Press Backspace or tap the onscreen backspace icon to the right of the number you enter to delete numbers one at a time Tap and hold the icon to delete all the numbers TIP Y...

Page 56: ...ial 911 do the following 1 Press power to wake up the screen if needed 2 Drag up to unlock the screen if needed 3 Do one of the following If Secure Unlock is not on see Set options for unlocking the screen tap the center of the gesture area to display Card view if Card view is not displayed Enter the emergency number and tap the number to dial You don t have to press Option to enter numbers DID YO...

Page 57: ...ght corner of the screen to open a list of phone numbers you have for that contact and then tapping the number you want to call Receive calls If you want to answer calls your phone must be on This is different from having only the screen turned on see Turn the phone on off When your phone is off your calls go to voicemail You can pick the ringtone for incoming calls see Select the ringtone for inc...

Page 58: ...continue holding 1 until the Phone application appears 2 Follow the voice prompts to set up your voicemail Listen to voicemail messages 1 Do one of the following In the Launcher Card view or Phone press and hold 1 Tap a voicemail notification at the bottom of the screen Open Phone Then tap Open Phone Then tap and hold 1 onscreen 2 Follow the voice prompts to listen to your messages What can I do d...

Page 59: ...network you re connected to See Icons in the title bar GPRS network You can use the personal information applications Contacts Calendar and so on and send and receive text messages But some kinds of data connections are not possible You cannot browse the web You cannot send and receive email multimedia or instant IM messages To browse the web or send or receive email or IM messages while on a call...

Page 60: ...e a second call 1 While on a call tap The first call is put on hold 2 Dial the second call Answer a second call call waiting When a second call notification appears tap The first call is put on hold Switch between two calls Tap to put the active call on hold and switch to the other caller In the screen shown here 1 510 555 7592 is the active call Tap to put that call on hold and talk to Home Make ...

Page 61: ...tacts With the contact entry open you can do the following Tap to send the contact a text message For example if the contact is on hold while you re having a long conversation with a second caller you can send the contact a text stating you ll call back Tap Edit to edit the contact entry For example if a contact gives you a new email address while you re talking you can enter the address during th...

Page 62: ...xt message Tap To save the number to Contacts Tap Add to Contacts see Save a phone number to Contacts To view a contact entry Tap View Contact Save a phone number to Contacts You can save the number from an incoming or outgoing call to an existing contact or create a new contact for the number If an incoming call uses caller ID blocking you cannot save the number To save a phone number to your SIM...

Page 63: ...ith headsets that have a 3 5mm connector look for three colored bands on the plug When in doubt ask the third party headset manufacturer if the product is compatible with your phone If you hear a headset buzz or experience poor microphone performance your headset may be incompatible with your phone 1 Connect the headset While on a call the icon changes to 2 The headset button performs different ac...

Page 64: ...and tap the new device name You can also tap Handset or Speaker to use your phone without the headset NOTE If you make a Bluetooth connection with a car kit you might get a notification on your phone asking if you want to upload contacts to the car kit Tap Allow to upload contacts If you later want to delete the contacts from the car kit check the car kit documentation for instructions For more in...

Page 65: ...menu and tap Preferences 3 In Call Waiting tap On or Off Turn international dialing on off When the international dialing preference is on your phone automatically adds the correct international dialing prefix and country code to any 10 digit U S or Canadian number you call from another country So you can simply enter the 10 digit number or dial a contact with a 10 digit number and the call goes t...

Page 66: ...hone system has 11 numbers for example 1 408 555 1122 When dialing from a phone that s part of the system you need to dial only the last five digits 51122 When you create a dialing shortcut on your phone you select 5 digit numbers for When I Dial and enter 140855 in Use This Dialing Prefix So when you dial your co worker s five digit extension 51122 your phone automatically dials the whole number ...

Page 67: ...et roaming and data usage preferences Use roaming and data usage preferences to set options for using your phone in your home network and while roaming For example you can set options to prevent placing a call or making a data connection while roaming so that you avoid extra charges 1 Open Phone 2 Open the application menu and tap Preferences 3 Under Network set any of the following Data Roaming S...

Page 68: ...e on your phone Check with AT T for information You can connect a TTY TDD machine to your phone using the headset jack Check with the manufacturer of your TTY device for connectivity information Be sure that the TTY device supports digital wireless transmission NOTE When TTY is enabled you cannot use the headset jack for anything else and all audio modes are disabled on your phone including holdin...

Page 69: ...ds family and colleagues by email anywhere you can access AT T s data network You can send and receive attachments as well And keep the Messaging app in mind for times when you need to send a short text multimedia or instant message to a mobile phone number especially handy when you re in a meeting that s running late In this chapter 70 Email 81 Messaging ...

Page 70: ...xes in Email You can set up multiple email accounts on your phone When you open Email you see all your accounts in a single view Account List view From there you can open the inbox of an individual account or thanks to the Palm Synergy feature you can see all messages from all your inboxes displayed in a single merged view called All inboxes 1 The number to the right of All inboxes indicates the t...

Page 71: ...mail account an error message appears Tap OK tap Manual Setup gather the settings info you need and enter the account settings see Set up email when automatic setup fails Set up email Microsoft Exchange Follow this procedure to set up email for an Exchange account BEFORE YOU BEGIN Get this info from your email provider or system administrator Mail server name or IP address for receiving mail Serve...

Page 72: ...is info from your email provider or system administrator Account type POP or IMAP Incoming and outgoing mail server names Incoming mail server username and password Incoming and outgoing server port numbers Any SSL requirements for incoming and or outgoing mail Any authentication ESMTP requirements for outgoing mail Root folder IMAP accounts only 1 If you have already started account setup and the...

Page 73: ...n off Signature Tap to create a signature that s added to outgoing messages see Add a signature to outgoing messages Reply to Address Enter the address you want recipients to see and reply to on your outgoing messages if this is different from the email address you send the message from Sync deleted emails POP accounts only Set whether messages should be deleted on the server when you delete them ...

Page 74: ...t fields to change the account information Delete an email account When you delete an email account from your phone it removes the account information from your phone only It does not affect your account with the email provider 1 Open Email 2 Open the application menu and tap Preferences Accounts 3 Tap the account name 4 Tap Remove Account and then tap Remove Email Account Create and send an email...

Page 75: ...hile composing a message tap 2 To get the file you want to attach do the following Tap an icon at the bottom of the screen to search for pictures videos music files or documents Begin typing the file name To take a new picture to send as an attachment Tap the photo icon at the bottom of the screen and tap New Photo 3 Tap the file name 4 Repeat steps 1 3 to attach other files Save a message as a dr...

Page 76: ...attachments You can receive any kind of file sent to you in email but you can open an attachment only if your phone has an application that can open the file type To open a single attachment Tap the attachment name to download the attachment If the attachment is a supported file type MP3 PDF DOC XLS PPT GIF or JPG it opens automatically To open multiple attachments Tap the list of attachment names...

Page 77: ...an existing contact To add a contact from the To or Cc field 1 In a message you received tap the name or email address 2 Tap Add To Contacts 3 Tap one of the following Add New Contact Create a new contact for the name or address Add To Existing Tap the contact you want to add the name or address to To add a phone number or email address to contacts from the body of a message 1 In a message you rec...

Page 78: ...enu tap Edit and tap Copy All To copy the body text only Open the application menu tap Edit and tap Select All Then open the application menu tap Edit and tap Copy Move a message to another folder 1 Open a message 2 Open the application menu and tap Move To Folder 3 Tap the folder you want Mark a message as read or unread 1 Open a message 2 Open the application menu and tap Mark As Read Unread Fla...

Page 79: ...ncludes information you want to add to the closing of all your outgoing messages for example your name address and phone numbers your website or a personal motto You can use a different signature for each email account 1 Open Email 2 Open the application menu and tap Preferences Accounts 3 Tap the account you want 4 Tap the Signature field and enter the signature text To format the text with bold ...

Page 80: ...nder first name from A to Z Tap By Sender again to sort in reverse order In outgoing message folders such as Sent and Outbox By Sender sorts emails by recipient first names By Subject Sort by subject from A to Z Tap By Subject again to sort in reverse order Add an email folder as a favorite Favorites appear at the top of Account List view 1 Open Email 2 If the folder you want is not displayed tap ...

Page 81: ...ting invitations Meeting invitations appear on your phone in the Email application not in the Calendar application From within the Email application you can accept decline or tentatively accept a meeting invitation If you accept or tentatively accept an invitation it appears as an event in Calendar You can reply to and forward meeting invitations in the same way as email messages Send email messag...

Page 82: ...1 Open Messaging 2 Do one of the following Start a new conversation Create a message see Create and send a text or multimedia message or Send and receive IM messages or tap a message and reply to it Continue an existing conversation Tap the conversation 3 Enter your message 4 Tap Switch between messaging accounts in a conversation In a single conversation you can switch between text multimedia mes...

Page 83: ... an email address the email address is deducted from the 160 character count Multimedia messages consist of both text and pictures You can include pictures in JPG format BEFORE YOU BEGIN Make sure that your phone is on and that you re inside a coverage area see Turn wireless services on 1 Open Messaging 2 The first time you open Messaging tap Done to send a text or multimedia message Thereafter sk...

Page 84: ...ation menu and tap Add Picture Tap the album containing the picture you want and tap the picture or tap New Photo and take the picture Tap Attach Photo 6 To attach a video to a multimedia message do one of the following Before entering the message text Tap and tap Tap the album containing the video and tap the video or tap New Video If you tap New Video tap to start recording tap to stop and then ...

Page 85: ...a message Tap a music video or vCard file name Attached pictures are displayed within the message Tap Copy Photo to save an attached JPG picture 4 Optional Do any of the following To call a number Tap the number and tap To send a text message Tap and hold the number and tap Text To send an email Tap and hold the email address and tap Send Email To go to a web address Tap it Table 1 Supported emoti...

Page 86: ...ess to This option is not available when the phone number or email address is already in Contacts Forward a message 1 In a conversation tap a message 2 Do one of the following To forward the message through Messaging Tap Forward and enter the recipient s number or address in the To field To forward the message in an email Tap Forward Via Email and enter the recipient s name or email address in the...

Page 87: ...e such as a GoogleTalk IM account you must already have the account online If you have an IM account with a provider that takes advantage of the Synergy feature that IM account is automatically added to your phone when you enter your username and password for that provider in Email Calendar or Contacts 1 Open Messaging 2 Do one of the following The first time you open Messaging Tap Add An Account ...

Page 88: ...r a new message In Conversations or Buddies view if you tap you start a new text message To switch to IM tap the icon in the upper right corner of the screen enter an IM address from your Contacts and then tap the address 3 Enter the message text and tap 4 When the message recipient replies the reply appears below your message in the conversation Repeat step 3 to reply to that person 5 Optional Do...

Page 89: ...sage and enter the new message text If you re creating a custom message for the first time tap the status text Available or Busy and enter the custom message text Change your IM account username and password If you change the username or password for your IM account online you need to enter the updated information for the account on your phone 1 Open Messaging 2 Open the application menu and tap P...

Page 90: ... on tap Alert and tap any of the following Vibrate The phone vibrates with no other sound System Sound The system sound plays If the ringer is off the phone vibrates Ringtone Tap a ringtone Tap to the right of a ringtone title to preview it A ringtone that you choose plays Mute No sound plays and the phone does not vibrate ...

Page 91: ...re Plus phone makes it easy to organize your personal information and keep it with you wherever you go All your personal information is backed up and kept private either in your Palm profile or in one of your online accounts In this chapter 92 Contacts 102 Calendar 109 Tasks 113 Memos 115 Clock 116 Calculator 117 Facebook ...

Page 92: ...s books if you do it synchronizes with the online address book Or you can create the contact in your Palm profile account which means it shows up on your phone only Palm profile contacts are included in the daily backup of your Palm profile information so you can restore them if they are accidentally erased Use a third party sync solution If you want to use a desktop app to store your contacts you...

Page 93: ...2 Do one of the following To set up your first online account to sync Tap the account type enter the account information and tap Sign in To set up a second online account to sync Tap Add An Account tap the account type enter the account information and tap Sign In To open Contacts without creating an online account Tap Done This opens your Palm profile account and you can start creating contacts i...

Page 94: ... after the first time you use Contacts 1 Open Contacts 2 Tap When you add a contact if you don t specify the account the new contact is added to your default account see Customize Contacts NOTE If an account doesn t appear in the list you can t add data to that account from your phone 3 Optional Tap the account icon to the right of Name to change the account to which the new contact will be added ...

Page 95: ...re search options tap Global Address Lookup This option is available if you are using Microsoft Exchange with a Global Address List 4 Tap the contact View edit copy or delete contact information 1 Open Contacts TIP When you enter a phone number that requires pauses for example a number for which you need to enter a password or respond to prompts you can insert a pause or a stop in the number To in...

Page 96: ...count NOTE The fields that make up the contact header name photo job title company are unique to each account You must open a specific account to enter these fields 6 Do one or both of the following To add or change information Tap a field see Enter information in a field NOTE In a linked contact when you enter info in a field for the first time you can assign that info to any account by tapping t...

Page 97: ...e picture To capture the portion of the picture you want Tap and hold the picture and then drag the portion you want to the center of the onscreen box This portion becomes the contact photo 4 Tap Attach Photo Add a ringtone to a contact Select the ringtone you want to hear when a contact calls you 1 While creating see Create a contact or editing see View edit copy or delete contact information a c...

Page 98: ...save it Link a contact When your phone recognizes matching information in two or more contacts for example the same name and phone number it automatically gathers the info from the two records into a single view that displays all the contact information You can also manually link contacts The info for your linked contacts appears combined only on your phone the actual info is kept separate and dis...

Page 99: ...ts 2 Search for a contact see Find a contact and tap the contact name 3 Tap the contact name in the header and tap the contact you want to unlink 4 Tap Unlink This Profile Add a contact entry to the Launcher Assign your favorite contacts to the Launcher so you can open them directly from that location 1 Open Contacts 2 Search for a contact see Find a contact and tap the contact name 3 Open the app...

Page 100: ...them from your phone 3 Do one of the following Delete only one entry in a linked contact Tap the displayed contact name to open the list of all entries in the linked contact Tap the entry you want and tap Delete This Profile Delete an unlinked contact or an entire linked contact Open the application menu and tap Delete Contact Tap Delete All Profiles to confirm NOTE If you see Delete Other Profile...

Page 101: ...hen tap an account type Enter the account information Before you can set up an account on your phone you must already have an account online with the provider Manually synchronize Contacts with your online accounts If you want to get contacts from an online account on your phone immediately or upload contacts from your phone to the online account you can do a manual sync This synchronizes Contacts...

Page 102: ...ns Receiving vCards To get an emailed vCard into Contacts 1 From the open Email message tap the attachment The vCard opens automatically within Contacts 2 Tap Add to Contacts 3 Tap one of the following Add to Existing Add the vCard information to an existing contact Save as New Save the vCard as a new contact Calendar How do I get events into Calendar You have a few options for getting events to s...

Page 103: ...ld separately to sync your calendar events directly with your computer see palm com sync solutions Transfer calendar events using the Data Transfer Assistant When you transfer calendar events from desktop software you select which account to assign those events to Look for those events in the account you select see How do I get data off my computer Layered calendars Suppose you use the calendar in...

Page 104: ...e see Facebook Create an event If you are using Calendar for the first time you go through a few different steps to add or access the calendar events on your phone see Use Calendar for the first time Follow this procedure to add events directly on your phone after the first time you use Calendar For information on managing your phone s time settings see Date Time 1 Open Calendar 2 Tap All or an on...

Page 105: ...eat interval or Custom to define a repeat interval and set the end date Add an alarm to an event 1 While creating an event see Create an event tap to the right of the event name To add an alarm after creating an event tap the event name in Day view 2 The default alarm setting is 15 minutes before the start of the event To change the setting tap 15 minutes before and tap the new setting for the ala...

Page 106: ...d enter the note NOTE If a phone number is displayed in an event note as an underlined link you can tap the number to make a call This displays the phone dial pad with the number already entered Create an all day untimed event An all day event such as a birthday appears in your calendar without a specific time slot 1 Open Calendar 2 Go to the day you want open the application menu and tap New All ...

Page 107: ... Tap the month day and year and tap Go To Date Go to today Open the application menu and tap Show Today Quickly glimpse your schedule In Day or Week view slightly drag left or right to peek at the next previous day or week without changing the current view In Month view slightly drag up or down to peek at the next previous month Delete an event If you delete an event that is assigned to an online ...

Page 108: ...tap the meeting request The Participants field shows the organizer name plus the number of participants 2 Tap the number to see the participants names 3 Optional Tap a participant s name If the participant is a contact the contact entry is displayed If the participant is not a contact tap Add to Contacts to add the participant to your contacts list Customize Calendar 1 Open Calendar 2 Open the app...

Page 109: ...ne account on your phone immediately or upload events from your phone to the online account you can do a manual sync This synchronizes Calendar with all the accounts you have set up on your phone and it synchronizes your contacts and email with those accounts 1 Open Calendar 2 Open the application menu and tap Sync Now Stop synchronization of Calendar with an online account If you synchronize cale...

Page 110: ...ess Enter 4 Create a task see Create a task Create a task 1 Open Tasks 2 Tap the list you want to assign the task to 3 Tap 4 Enter the task name in the Task name field To set the task priority see Set task priority due date and other details Set task priority due date and other details 1 Open Tasks 2 Tap the list containing the task ...

Page 111: ...due date Tap the notification to open the task 5 To enter a note about the task tap Notes and enter the note Check off a task 1 Tap the list containing the task 2 Tap the box to the left of the task name View tasks that are due today 1 Open Tasks The number to the right of the List All Tasks field shows the total number of tasks that are due today or are overdue The number to the right of each tas...

Page 112: ... 3 Tap My Order in the upper right corner and tap the sort option you want My Order Due Date or Priority 4 To manually sort tasks tap and hold a task wait for the visual cue and then drag it to a new location in the list see also Check off a task Reorder your tasks You can change the order of a task list or an individual task Tap and hold the list or task name wait for the visual cue and drag the ...

Page 113: ...ted Mark All Incomplete Hide or delete all completed tasks in a list 1 Open Tasks 2 Tap the list containing the tasks 3 Open the application menu 4 Do one of the following To hide completed tasks Tap Hide Completed To delete completed tasks Tap Delete Completed Tasks Delete a task or a task list Throw the task or task list off the side of the screen and tap Delete to confirm Memos If you used the ...

Page 114: ...lts of universal search that you access in Card view or the Launcher do not include memos Edit a memo 1 Open Memos 2 Tap the memo you want to edit 3 Tap the screen to position the cursor see Text selection gestures and edit the memo text NOTE In the application menu tap Edit Copy All to select the whole memo Change the color of a memo Color code your memos to help you recognize memos of a certain ...

Page 115: ...o will sound at noon when you re in New York see Create an event Manage Clock 1 Open Clock 2 Tap 3 Do one of the following To change the clock display Open the application menu tap Preferences and tap the Theme Then tap a theme To change the time See Date Time To turn off the alarm when the ringer switch is off Open the application menu tap Preferences and tap Yes to set Play alarm anyway to No Se...

Page 116: ... it sound again in five minutes Cancel an alarm When an alarm is canceled it remains in the Clock app but it won t sound again until you turn it back on Open Clock and then tap tap On to turn an alarm off Change the alarm volume 1 Open Sounds Ringtones 2 Tap hold and drag the Ringtone Volume slider Delete an alarm When you delete an alarm it is removed from the Clock app 1 Open Clock 2 Tap then ta...

Page 117: ...ok 2 Do any of the following Show new posts If you see Show new posts at the top of your Facebook page tap it to show new comments Update your status Type a comment and then tap Share Add a photo to your status Type a comment tap Attach choose a photo or take a new one tap Attach Photo and then tap Share Add a comment to a post Tap tap optional type your comment and then tap Comment on a photo Tap...

Page 118: ...118 Chapter 6 Contacts Calendar and other personal information ...

Page 119: ...s and view photos on your Palm Pre Plus phone Listen to music through the built in speaker or through a 3 5mm headset or headphones sold separately Take pictures and record videos and then share them with your friends immediately directly from your phone In this chapter 120 Camera 120 Photos 125 Videos 127 YouTube 128 Music 131 Amazon MP3 ...

Page 120: ...es you don t want Review pictures 1 After taking a picture tap the thumbnail of the picture in the lower left corner of the screen This opens the picture in the Photo roll of the Photos application 2 Swipe left or right on the screen to view other pictures you took Photos Look at pictures To get pictures on the phone you can do any of the following Take a picture with your phone s camera see Take ...

Page 121: ... NOTE If you use one of your own pictures as wallpaper see Save a picture as wallpaper that picture is not saved to the Wallpapers album The Photos application creates additional albums automatically as you add the following types of pictures to your phone Miscellaneous Contains any pictures you copy from your computer that you do not assign to an album as described in the procedure in this sectio...

Page 122: ...tains at least one picture in JPG GIF BMP or PNG format 5 Assign pictures to albums using your computer s controls to copy or move items It is easiest to find the pictures you want by displaying them as thumbnails 6 End the connection safely On a Windows computer right click the drive representing your phone and click Eject On a Mac computer from your desktop drag the drive representing your phone...

Page 123: ...e as wallpaper Tap and hold the picture and then drag the portion you want to the center of the onscreen box This portion becomes the wallpaper 5 Tap Set Wallpaper Share a picture You can send a picture to other picture enabled devices or to an email address as an attachment 1 Tap a picture thumbnail to view it full screen 2 If is not visible tap the screen to display it 3 Tap and tap Share via em...

Page 124: ...ur phone 1 Open Photos 2 Open the application menu and tap Preferences Accounts 3 Tap Add An Account and tap the type of account you want to add 4 Enter your account username and password and tap Sign In Delete a picture 1 Tap a picture thumbnail to view it full screen 2 If is not visible tap the screen to display it 3 Tap 4 Tap Delete to confirm DID YOU KNOW If you set up a Facebook account in th...

Page 125: ...can shorten videos you recorded and you can select the part of the video you want to save in the shortened version 1 Open Videos 2 Tap Video roll and tap the video date or title 3 To rename the video tap the video date or name and enter a new name 4 To add a description tap Description and enter the description 5 Tap 6 Turn your phone to landscape view 7 The sequence of frames that make up the vid...

Page 126: ...y files between your phone and your computer Receive videos as email attachments see Open email attachments Receive videos as part of a multimedia message see Receive and view text and multimedia messages You can view DRM free videos that you receive as email attachments or that you copy from your computer in the MPEG 4 H 263 H 264 MP4 M4V 3GP 3GPP 3G2 and 3GP2 formats You can view videos you open...

Page 127: ...hone lets you watch videos available online at the YouTube website Videos are displayed on your phone in landscape orientation 1 Open YouTube 2 Do one of the following To search for a video Tap Search All Videos enter a search term and press Enter or tap To display the most highly rated videos Tap Videos and tap Popular This is the default view Table 1 Video playback controls Control Function Play...

Page 128: ...ew videos from the same author Tap More More from This Author View related videos Tap More Related Videos Share a video Send a friend a link to a YouTube video 1 On the video details screen see Watch a YouTube video tap Share 2 Tap Email or Text Message 3 Address and send the message Music Listen to music You can listen to music through the speaker on the back of your phone through the stereo head...

Page 129: ...uffle All To listen to a specific song Tap Artists Albums Songs Genres or Playlists to search that category Continue making selections until the song you want appears Tap the song name To listen to all songs from an artist Tap Artists and tap the artist name To listen to the artist s songs in the order they are displayed onscreen tap the first song The songs play one after the other in sequence To...

Page 130: ...nues to play in the background if you switch to another application turn off the screen or slide the ringer switch off Table 3 Music playback controls Control Function Play Pause Rewind Fast forward Shuffle current playlist Repeat Tap once to repeat the current song Tap again to repeat the entire playlist Move forward or backward Tap the song name tap and hold the slider and then drag it right to ...

Page 131: ...ows computer right click the drive representing your phone and click Eject On a Mac computer drag the drive representing your phone to the Trash The Trash icon changes to Eject 6 Disconnect the USB cable from the computer and from the phone when the USB Drive screen no longer appears on your phone Amazon MP3 Before you can download items using the Amazon MP3 application on your phone you must have...

Page 132: ...100 artists Tap Artists To view the top 100 songs Tap Songs View artist information 1 Search for see Search for a specific song album or artist or browse to see Browse songs albums artists or genres an artist and tap the artist name 2 Tap the word in the lower right corner of the screen Albums Songs or Bio 3 Tap to view any of the following Albums To buy and download an album tap the album price a...

Page 133: ... see Search for a specific song album or artist or browse to see Browse songs albums artists or genres an album or artist entry containing the song you want 2 To preview a song tap anywhere on the song entry except the price IMPORTANT Your credit card is charged for the price of an item as soon as you tap Buy 3 Tap the song price and tap Buy View and work with downloaded items 1 Tap Downloads on a...

Page 134: ...134 Chapter 7 Photos videos and music ...

Page 135: ... s web browser you can take the web with you almost anywhere you go The Bluetooth wireless technology on your phone helps you easily set up wireless connections to a number of devices In this chapter 136 Wi Fi 139 Location Services 140 Web 145 Google Maps 146 AT T Navigator 150 YPmobile 152 Bluetooth wireless technology ...

Page 136: ...hese networks broadcast their name SSID and do not require you to enter a password or other settings To learn how to connect to an open network for the first time see Connect to a new open network Secure networks These networks may broadcast their name but at the very least they require you to enter a password that you get from an administrator who may be for example the librarian or the person be...

Page 137: ...i Fi is on see Turn Wi Fi on and off 3 Do one of the following If the network you want is displayed Tap the network name If the network you want is not displayed Tap Join network and enter the network name Make sure Open is displayed in the Security field then tap Connect Connect to a new secure network For an explanation of secure networks see Are there different kinds of Wi Fi networks 1 Open Wi...

Page 138: ...Wi Fi Tap the network name and then tap Forget Network Put Wi Fi to sleep when the screen is off By default your phone keeps its Wi Fi connection active even when the screen is dark If however you find that a Wi Fi connection is constantly unnecessarily waking up your phone you can save battery power by turning off this setting When you turn the screen on again the Wi Fi connection is reactivated ...

Page 139: ...ality of Location Services 3 Optional To turn GPS on off open the application menu tap Locate Me Using and tap GPS GPS which is turned on by default is a radio technology that uses line of site communication with satellites orbiting the earth GPS is very accurate for turn by turn directions and for pinpointing your location when you are outside and with a clear view of the sky 4 Optional To turn G...

Page 140: ...ures the latest web standard technologies such as HTML 4 01 CSS 2 1 Ajax and JavaScript It does not support plug ins such as Flash or Java applets 1 Open Web 2 Enter the address of the page You don t need to enter the prefix http www If the page appears in the list of viewed pages tap it to go there again If not press Enter 3 To cancel a page while it is loading tap Go to a website using search Yo...

Page 141: ...ed amount To zoom in on a column of a web page Double tap the page to center a column and enlarge it To zoom out to see the whole page again keep double tapping To pan a page Tap hold and drag the page To enter information in a form Tap the form field Enter or select information and press Enter To share a web address as a link in an email message Open the application menu tap Page and tap Share Cr...

Page 142: ...he icon If you add the bookmark to the Launcher the icon is used as the Launcher icon Tap Done Title See Text selection gestures for useful gestures if you want to edit the bookmark title URL Enter or edit the URL for the bookmark For example change the URL to the home page of a site instead of a drill down page within the site 4 Tap Add Bookmark The first 12 bookmarks you create become thumbnails...

Page 143: ...okmarks Then tap a bookmark Edit reorder or delete a bookmark 1 Open Web 2 Open the application menu and tap Bookmarks 3 Do one of the following Edit Tap to the right of the bookmark name Enter the new icon title or URL and tap Save Bookmark Reorder Tap hold wait for the visual cue and then drag the bookmark Delete Throw the bookmark off the side of the screen and tap Delete ...

Page 144: ... link Tap Open In New Card To dial a phone number that appears as a link Tap the link to display the dial pad with the number entered and tap To share a link with someone via email Press and hold Option and tap the link Tap Share Link To share a link to a photo with someone via email Press and hold Option and tap the photo Tap Share Image To copy the URL for a link Press and hold Option and tap th...

Page 145: ...ing history Clear Cookies Tap to delete cookies used by some websites to remember visiting history and user settings Clear Cache Tap to delete any web page content that has been stored in the local cache This ensures that you are viewing the most current content when you visit a web page Google Maps 1 Open Google Maps 2 Tap Menu in the lower right corner In Google Maps use these icons to do the fo...

Page 146: ...or 2 99 Review the license agreement and tap Accept to continue NOTE When you agree to buy AT T Navigator the charge is added to your monthly AT T bill Get directions 1 Open AT T Navigator 2 If prompted tap Allow to turn on Location Services 3 Tap Drive To 4 Tap one of the following My Favorites Select a destination from your favorites To add a favorite tap and choose the location you want to add ...

Page 147: ...o narrow your search by service category For example you might want to search for gas stations banks or hospitals in an area 7 Tap Search View maps and traffic conditions 1 Open AT T Navigator 2 If prompted tap Allow to turn on Location Services 3 Tap Maps Traffic 4 Tap Any Of The Following TIP You can also perform a search over the phone by tapping Call It In and calling the number displayed Foll...

Page 148: ...dress for a recipient who is not a contact 7 Tap the Address field to select the address you want to share Your current location is the default selection 8 Tap Send Now Add a location to Favorites 1 Open AT T Navigator 2 If prompted tap Allow to turn on Location Services 3 Tap Share More 4 Tap My Stuff and then tap My Favorites 5 Tap and search for the address you want to add as a favorite Record ...

Page 149: ...Navigator 2 If prompted tap Allow to turn on Location Services 3 Tap Share More 4 Tap Weather 5 Optional Tap Change Location to browse to the weather forecast for a different location Set up commute alerts Get traffic reports for a route you travel frequently 1 Open AT T Navigator 2 If prompted tap Allow to turn on Location Services 3 Tap Share More 4 Tap My Stuff and then tap Commute Alerts 5 Ent...

Page 150: ...ng the screen off automatically Traffic Alerts Turn traffic alerts on off Map Colors Set the map color to switch from night to day automatically or set the map to always show night or day colors Distance Units Select units of measurement for distance Avoid Select things you d like to avoid when planning a route for example HOV High occupancy vehicle lanes tolls or traffic delays Account Enter your...

Page 151: ... your calendar as an event reminder For example if you have an appointment to meet a friend at a restaurant you can find the restaurant location in YPmobile and add the event to your calendar from there The event is stored in the Calendar application and you can set an event reminder from there see Add an alarm to an event 1 Find a local business See Find a business 2 Tap the business name and add...

Page 152: ...he connection menu tap Bluetooth and tap Turn on Bluetooth or Turn off Bluetooth Make a pairing request to another device BEFORE YOU BEGIN The other device must be discoverable to appear on your phone s Devices list Check the documentation that came with the other device for information on making it discoverable You can make a pairing request to a Bluetooth audio device such as a headset car kit o...

Page 153: ...the Devices list appears If a passkey screen appears do one of the following An automatically generated passkey appears on the passkey screen Check the other device screen to verify that the passkey is correct and tap Yes connect to connect The screen displays a passkey generated by your phone Enter the displayed passkey on the other device The screen prompts you to enter a passkey Check the docum...

Page 154: ...u created between your phone and the device This means that you must pair with the device again if you want to connect see Make a pairing request to another device or Accept a pairing request from another device If all you want to do is temporarily disconnect from a device see Disconnect from a device 1 Open Bluetooth 2 Throw the name off the side of the screen and tap Delete Rename a device 1 Ope...

Page 155: ...us phone enables you to take your office with you including your Microsoft Office files You can view and search Microsoft Word Excel and PowerPoint files on your phone You can also view PDF files on your phone In this chapter 156 Doc View 159 PDF View ...

Page 156: ...n your phone appears onscreen 2 To search for a file begin typing the name Tap the file when it appears 3 To open another file Open the application menu and tap Open Tap the file Change the text display size For information on zooming in and out see Zoom gestures Pinch out to enlarge items onscreen Pinch in to decrease the size of items onscreen Double tap the screen to zoom in or out a specified ...

Page 157: ... application menu and tap Save As 2 Enter the new file name and tap Save As Share a file 1 With the file open open the application menu and tap Share 2 Create the email message and tap View file properties You can view properties such as the file size date created or modified and more 1 With the file open tap the file name 2 Tap outside the file properties to dismiss them View comments endnotes an...

Page 158: ...in a spreadsheet To hide a row or column Tap the row or column header to select it and tap Hide selected To show a hidden row or column Drag one of the row or column headers to either side of the hidden row or column Tap Show Hidden To display all hidden rows or columns Open the application menu and tap Show All Hidden Sort your data in a spreadsheet Tap the column header and tap Sort ascending or...

Page 159: ...mber in the lower left corner of the screen Enter the slide number you want and press Enter Upgrade to Documents To Go from DataViz If you upgrade to Documents To Go from DataViz sold separately you can create and edit Word Excel and PowerPoint files right on your phone in addition to viewing them 1 Open Doc View 2 Open a document open the application menu scroll down the menu if needed and tap Do...

Page 160: ...he part of the page you want and drag it to the center Change the text display size For information on zooming in and out see Zoom gestures Pinch out to enlarge items onscreen Pinch in to decrease the size of items onscreen Double tap the screen to zoom in or out a specified amount Find text in a file 1 With a file open open the application menu and tap Find 2 Type the text you want to find and pr...

Page 161: ... tap View bookmarks If a PDF file was created with bookmarks you can see the bookmarks on your phone 1 With the file open open the application menu and tap Bookmarks A checkmark next to a bookmark name identifies the section of the file you are currently viewing 2 Do any of the following To expand a bookmark entry Tap To collapse a bookmark entry Tap To search for a specific bookmark Type the book...

Page 162: ...162 Chapter 9 Documents ...

Page 163: ...our phone to make it match your lifestyle You can easily customize many features of your phone like the wallpaper screen brightness ringtone for incoming calls and more In this chapter 164 Backup 167 Remotely erase your Palm profile account 167 Date Time 168 Device Info 171 Regional Settings 172 Screen Lock 174 Sounds Ringtones ...

Page 164: ...ls Information stored in Exchange is synchronized by your company s Exchange server 1 Open Backup 2 Do any of the following Back up your information manually Tap Back up now Turn off automatic backup and delete backed up information Tap On to switch backup from On to Off Tap Turn Off And Erase Data This deletes all your information on the server It does not affect the information on your phone Tur...

Page 165: ...talog are downloaded again App settings and data stored in the app Applications from sources other than App Catalog Backup Backup setting is on by default Bluetooth Nothing is backed up Calendar Events in your Palm profile account Username for online accounts that sync like Google Preferences see Customize Calendar Events in online accounts Password for online accounts that sync like Google Contac...

Page 166: ...tachments and history PDF View Nothing is backed up Keep a copy of these files on your computer see Copy files between your phone and your computer Phone Nothing is backed up Photos Username for online accounts that sync like Facebook and Photobucket No photos are backed up On your computer keep a copy of the photos that are on your phone see Copy files between your phone and your computer Passwor...

Page 167: ...an answer Change Password Tap Change Password Enter your new password and confirm it Tap Done Remotely erase your Palm profile account In the event that your phone is lost or stolen you can go to your Palm profile at palm com palmprofile and from there erase the data on your phone Date Time You can set your phone to adjust the date and time automatically to the local date and time wherever you are...

Page 168: ...new name Restart your phone If an application freezes first try restarting your phone No files or settings are changed when you restart 1 Open Device Info 2 Tap Reset Options and tap Restart NOTE If the screen does not respond to taps press and hold power while you slide the ringer switch three times to restart your phone Erase data and reset your phone If restarting your phone does not solve the ...

Page 169: ...e accounts and in your Palm profile is untouched After either type of full erase you can sign in to your Palm profile either on a new webOS phone or the same phone you just erased Signing in restores your Palm profile data and information from online accounts but not your stored files such as pictures videos and music you must copy those again to the phone see Copy files between your phone and you...

Page 170: ...nction or file type To override the default application setting when looking for the map location of an address Press and hold Option tap the address and tap an application Use Certificate Manager Certificates are digital documents that are used to authenticate and exchange information on networks Certificates can be issued for a user a device or a service Install a certificate from USB drive stor...

Page 171: ...Media Sync 3 To use Media Sync mode to transfer media files from iTunes connect your phone to your computer with the USB cable and tap Media Sync Regional Settings Language You can set your phone display to any language available for the device 1 Open Regional Settings 2 Tap the language currently displayed in the Language field and then tap a new language 3 If a region list is displayed tap the r...

Page 172: ...e the portion of the picture you want for your wallpaper Tap and hold the picture and then drag the portion you want to the center of the onscreen box 5 Tap Set Wallpaper Turn advanced gestures on off Turning on advanced gestures gives you two additional gestures previous and next and also changes the way you make the back gesture and the forward gesture in the Web app Previous and next gestures T...

Page 173: ...r PIN or password you need to remotely reset your phone and may lose data 3 To turn Secure Unlock off In Secure Unlock tap Off Enter the PIN or password and then tap Done Change your Secure Unlock password 1 Open Screen Lock 2 In Secure Unlock tap Change PIN or Change Password 3 Enter the old PIN password and the new PIN password 4 Tap Done Get notifications when the screen is locked or off 1 Open...

Page 174: ... To change the ringtone for incoming calls see Select the ringtone for incoming calls Ringtone Volume Drag the slider to set the ringtone volume This also sets the Clock alarm volume System Sounds Set whether to turn on systemwide sounds for notification transitions shutter click and the like Drag the Volume slider to set the system sounds volume Select the ringtone for incoming calls The ringtone...

Page 175: ...es 175 1 Open Sounds Ringtones 2 Tap the displayed ringtone 3 Tap 4 Tap the song title to add it as your ringtone Tap to the right of a song title to preview it 5 To set the ringtone volume drag the Ringtone Volume slider ...

Page 176: ...176 Chapter 10 Preferences ...

Page 177: ...of other Palm devices 178 Battery 182 Screen and performance 184 Phone 185 Hands free devices 186 Synchronization 188 Sending and receiving data in Email Messaging and Web 188 Email 189 Messaging 190 Wi Fi 190 Web 191 Calendar and Contacts 191 Camera 192 Amazon MP3 192 Transferring information between your phone and your computer 193 Backing up and restoring data 193 Updates 194 Transferring infor...

Page 178: ...ore detailed information go to palm com migrate pre Battery WARNING Use only batteries and chargers that are approved by Palm with your phone Failure to use a battery or charger approved by Palm may increase the risk that your phone will overheat catch fire or explode resulting in serious bodily injury death or property damage Use of unapproved third party power supply accessories may damage the d...

Page 179: ... 5 Slide your thumbnail or a credit card between the back cover and the phone starting at the bottom and moving halfway up one side until you hear the clasp x release 6 Repeat step 5 to release the clasp y on the other side of the phone 7 Lift off the back cover 8 Remove the battery by pulling the tab that appears at the top of the battery 9 Insert the new battery ...

Page 180: ...he SIM card before you removed the battery your phone cannot connect to the network To restore the network connection do the following 1 Remove the battery see I need to replace the battery steps 1 8 for instructions 2 Remove the SIM card 3 Reinsert the SIM card 4 Replace the battery and the back cover see I need to replace the battery steps 9 12 for instructions 5 Press and hold the power button ...

Page 181: ...ttery see Charge the battery I can t get the back cover off 1 If the USB cable is attached to the phone disconnect the USB cable 2 If a wired headset is attached to the phone disconnect the headset 3 If you are removing the cover to replace the battery turn the phone completely off see Turn everything the screen and wireless services on off 4 Press and release the back cover release 5 Slide your t...

Page 182: ...reen dims automatically after a period of inactivity and then turns off If you just inserted or replaced the battery you need to press and hold power until you see the Palm logo on the screen Otherwise follow these steps in sequence if you see a blank screen 1 To brighten the screen if it has dimmed tap the screen 2 To turn on the screen do one of the following Press power Drag up to unlock the sc...

Page 183: ...ot using by throwing its card off the top of the screen If the problem persists after you close apps you are not using restart your phone see Restart your phone My gestures in the gesture area aren t working Some gestures begin in the gesture area and end in the touchscreen and vice versa Crossing the border between the two areas with your finger is crucial to making the gesture successfully Likew...

Page 184: ...ther person s end Position the earpiece closer to your ear to prevent sound leaking back into the microphone If you re using the speakerphone feature with your phone lying on a flat surface try turning the phone face down screen facing the surface I hear my own voice echo Ask the person on the other end of the call to turn down the volume on his or her phone or to hold the phone closer to his or h...

Page 185: ...of the hands free device Bluetooth range is up to 30 feet 10 meters in optimum environmental conditions which include the absence of obstacles radio interference from nearby electronic equipment and other factors You are away from other devices using the 2 4GHz radio frequency such as cordless phones and microwaves If this is impossible move the phone closer to the hands free device The hands free...

Page 186: ... phones for the current list of online accounts that synchronize your info and those that do a one way transfer of info either from the web to your phone or from your phone to the web I don t want to sync calendar or contact information with my online account just email For most online account providers that sync with more than one app for example Google if you do not want to sync an application w...

Page 187: ...trator to find out if a systemwide locking policy is in place A notification tells me that ActiveSync encountered a problem on the server There is a temporary problem with the server or the server may be temporarily overloaded Try again later and if the problem persists contact your system administrator A notification tells me that there is not enough free memory to synchronize 1 Tap the center of...

Page 188: ...mail provider to find out whether any provider specific requirements exist Make sure your ISP or email provider allows you to access email on a phone Some providers do not offer this option at all other providers require an account upgrade for you to access email on a phone Email provider settings may change If your email account was working but you are currently experiencing problems check with y...

Page 189: ...ail server to your Inbox All messages older than three days are removed from your Inbox they are not deleted on the server however You can change the setting to download only one or two days worth of messages If you select one of these options any messages older than one or two days are deleted from your Inbox You can also change the setting to download all messages regardless of the date in which...

Page 190: ...access Open Web and try to view a web page you ve loaded before To ensure that you re viewing the page directly from the Internet tap After confirming your Internet connection try to view the page again If it comes up blank tap If you re still having trouble the page may contain elements that are not supported by the browser such as Shockwave VBScript WML script and other plug ins 2 Some websites ...

Page 191: ...ar display In Contacts the list view shows all contacts from all accounts You can however see what data comes from which account by opening the contact and tapping Edit If you want to unlink contacts see Unlink a contact In Email you can turn off the smart folder for All Inboxes see Set email preferences Then make the inboxes of your individual accounts favorites so that they re always easy to see...

Page 192: ... instructions see Copy files between your phone and your computer Transferring information between your phone and your computer I bought a song through Amazon MP3 and want to transfer it to my computer You can copy music files on your phone to your computer for use with a desktop music player For instructions see Copy files between your phone and your computer I copied files from my computer but I...

Page 193: ...through App Catalog is restored to your phone To restore information about your online accounts to your phone simply enter the password for each account when prompted after the erase synchronization begins again The Erase USB Drive option and the two full erase options delete everything stored in your phone s USB drive pictures videos music documents PDF files ringtones and so on You need to have ...

Page 194: ...ns Instant messaging Applications that modify when your phone or data connections turn on or off and how your phone behaves If you recently installed an application and your phone seems to be stuck try the following in sequence until the problem is resolved 1 Restart your phone see Restart your phone 2 Make sure your third party applications are up to date see Manually check for system updates 3 S...

Page 195: ...files between your phone and your computer or delete them from your phone Email Email attachments can be large and consume lots of memory Copy attachments to your computer see Copy files between your phone and your computer or delete large files from your phone see Delete a message You may also want to empty the deleted items folder Web Delete stored web browsing information by clearing your histo...

Page 196: ...196 Chapter 11 Troubleshooting ...

Page 197: ...ure to close the message and return to your list of messages Or when you finish writing a memo make the back gesture to close and save the memo and return to the display of all your memos See Go up one level in an app back gesture Making the back gesture is also the way you save your work in many apps If you don t see a Done button make the back gesture to save your work card A minimized view of a...

Page 198: ...an also manually link and unlink contacts merged view A feature on your phone that displays data from several sources in a single view but keeps the sources of your data separate Let s say you use Google calendar for your personal events and your company s Outlook calendar for business events Your phone s Calendar application displays events from both calendars in a single view called All Likewise...

Page 199: ...unt List view in the Email application See Set email preferences swipe A light fast horizontal movement with the finger from right to left or left to right on the touchscreen or the gesture area Sym key The key you use to enter symbols and accented characters Press Sym to open the full table of symbols Press Sym plus a letter key to narrow the table to symbols associated with that letter for examp...

Page 200: ...200 Terms ...

Page 201: ... Contacts Calendar Tasks Email Sync Yes Yes All data from all affected apps is simultaneously deleted Facebook Contacts Calendar Contacts Calendar Transfer from web to phone Photos Transfer upload from phone to web Photos only Contacts and Calendar only Only info in that app is deleted info remains in other apps Google My Contacts Calendar Messaging Email Sync Yes Yes Only info in that app is dele...

Page 202: ...ed Photobucket Photos Transfer upload from phone to web Yes No Only info in Photos is deleted Yahoo Contacts Calendar Messaging Email Contacts transfer from web to phone Calendar Sync Contacts No Calendar Yes Yes Only info in that app is deleted info remains in other apps Table 1 Online accounts available for Palm webOSTM phones Account Applications that display data from this account Relationship...

Page 203: ...one mute option TTY compatible Ringer switch Processor technologies Dual band MSM6801A processor TI OMAP 3430 processor Battery Rechargeable lithium ion 1150mA hr power capacity Removable Operating system Palm webOS platform Camera 3 megapixel LED flash with extended depth of field Auto exposure Auto white balance Geotagging VGA 30FPS MPEG 4 video AAC audio Size 3 9in x 2 3in x 0 67in 100 5mm x 59...

Page 204: ...eyboard Sensors Ambient light Accelerometer Proximity Memory 16GB 15GB user available USB mass storage support Connector microUSB connector with USB 2 0 Hi Speed Back cover Compatible with the TouchstoneTM charging dock sold separately Included Palm webOS applications at time of purchase Amazon MP3 App Catalog Calculator Calendar Camera Contacts Doc View Email Memos Messaging integrated SMS MMS an...

Page 205: ...ns 205 Included third party applications at time of purchase AT T Navigator Google Maps YouTube YPmobile Operating temperature range 32 F to 113 F 0 C to 45 C 5 to 90 RH Table 1 Specifications Category Description ...

Page 206: ...206 Specifications ...

Page 207: ...ion Guidelines and is certified with the FCC as FCC ID O8F CASG The FCC ID on your Palm phone is located on a label inside the battery compartment The battery must be removed as shown below to view the label Antenna Care Unauthorized Modifications Use only the supplied integral antenna Unauthorized antenna modifications or attachments could damage the unit and may violate FCC regulations Industry ...

Page 208: ...ope this unit has been tested for RF exposure compliance at a qualified test laboratory and found to comply with the regulations regarding exposure to RF Energy under the recommendations of the International Commission on Non Ionizing Radiation Protection ICNIRP The tests are preformed in positions and locations as required by the FCC IC and The Council of the European Union for each model As SAR ...

Page 209: ...pervised Avoid dropping the phone or battery If the phone or battery is dropped especially on a hard surface and the user suspects damage take it to a service center for inspection Do not handle a damaged or leaking Lithium Ion LI ion battery as you can be burned Improper battery use may result in a fire explosion or other hazard Based on DOT rules spare batteries must not be transported in checke...

Page 210: ...e in any areas with a potentially explosive atmosphere such as fueling areas gas or petrol stations below deck on boats storage facilities for fuel or chemicals blasting areas and areas near electrical blasting caps and areas where there are chemicals or particles such as metal powders grains and dust in the air Interference to medical and personal Electronic Devices Most but not all electronic eq...

Page 211: ... Avoid potential hearing loss Prolonged exposure to loud sounds including music is the most common cause of preventable hearing loss Some scientific research suggests that using portable audio devices such as portable music players and cellular telephones at high volume settings for long durations may lead to permanent noise induced hearing loss This includes the use of headphones including headse...

Page 212: ...orized service center Interference in cars and to other Electronic Devices Please note that because of possible interference to electronic equipment some vehicle manufacturers forbid the use of mobile phones in their vehicles unless a hands free kit with an external antenna is included in the installation RF energy may affect improperly installed or inadequately shielded electronic operating and e...

Page 213: ...a prolonged view of the screen Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention Even occasional short scans to the screen may be hazardous if your attention has been diverted away from your driving task at a critical time Volume Setting Do not raise the volume excessively Keep the volume at a level where you can still hear outs...

Page 214: ...han natural fibers like cotton The rapidity with which you touch connect or disconnect electronic devices While you should always take appropriate precautions to discharge static electricity if you are in an environment where you notice ESD events you may want to take extra precautions to protect your electronic equipment against ESD Owner s Record The model number regulatory number and serial num...

Page 215: ...view 130 album headers 123 albums See specific types alerts See alarms notifications All Calendars view 104 All inboxes 70 all day events 106 See also calendars events alternate characters 32 Amazon accounts 131 192 Amazon MP3 service 131 133 165 192 AMR files 129 animations 6 8 antenna 207 AOL accounts 70 App Catalog 41 43 165 application menu 35 197 application search 197 application update 197 ...

Page 216: ...hronizing 103 104 109 186 troubleshooting 191 call forwarding icons 12 call history 58 62 83 See also phone calls call waiting 60 65 caller IDs 62 65 97 122 camera 120 191 203 capitalization 32 Caps Lock 32 car kits 63 64 102 Card view 6 26 29 30 197 See also wallpaper cards defined 197 Certificate Manager 170 Change Login Settings option 74 Change Wallpaper option 172 characters 11 charging batte...

Page 217: ...dars Day view 107 default accounts calendar 109 contacts 101 email 81 default applications 169 Default Event Duration option 109 Default Event Reminder option 108 delete gesture 26 deleting See also erasing alarms 116 applications 31 195 billing accounts 44 Bluetooth devices 154 bookmarks 143 browsing history 145 calendar events 107 certificates 171 contacts 100 conversations 87 cookies 145 email ...

Page 218: ...ooting 188 189 email accounts 70 74 accessing 70 changing 74 default 81 deleting 74 multiple 71 preferences for 73 74 reordering 81 setting up 70 73 troubleshooting 187 188 189 email addresses changing 167 entering 73 74 saving 77 Email application 70 81 email service providers 70 188 189 emergency phone numbers 56 emoticons 84 85 erasing data 167 168 169 193 See also deleting ESMTP authentication...

Page 219: ...e also troubleshooting Help application 8 history lists 145 hotspot 136 HSDPA data network 12 60 188 I iCal on Mac 49 icons airplane mode 12 battery 17 data connection 188 data services 188 Launcher 31 minimizing web pages as 141 142 notifications 183 Quick Launch 31 signal strength 184 title bar 12 viewing Google maps and 145 IM See instant messages images 77 190 See also pictures IMAP email acco...

Page 220: ...89 pictures and 123 saving contact information 86 sending 60 82 84 troubleshooting 189 multitasking 6 26 music 129 131 answering phone and 57 copying 45 deleting 131 information about 132 listening to 64 playback controls 130 as ringtones 174 193 searching for 130 131 troubleshooting 192 Music application 129 131 mute 59 74 N names changing Bluetooth device 154 device 168 dialing by 56 sending or ...

Page 221: ...replying to 58 ringtones for 97 174 searching and 6 searching for contacts and 64 second 60 sending to voicemail 58 shortcuts for 66 switching 60 phone headsets 63 64 185 Phone Reset Options settings 169 photo albums 121 124 photo roll album 121 Photobucket accounts 202 photos See pictures Photos application 121 124 pictures 120 124 accounts for 124 albums and 121 backup summary 166 caller IDs wit...

Page 222: ...ct All feature 35 sending addresses 148 conversation messages 82 directions 148 document files 157 email 70 75 81 instant messages 88 multimedia messages 60 84 music 129 PDF files 161 pictures 83 84 123 189 text messages 83 84 videos 189 sensors 204 Set a ringtone option 97 Set due date for all command 113 Set speed dial command 98 setting up billing accounts 43 email accounts 70 73 Exchange Activ...

Page 223: ...gestures 25 26 text telephones See TTY TDD devices third party applications adding 41 included 205 internal memory and 195 synchronization through 50 51 187 troubleshooting 194 third party software 45 throwing gesture 23 thumbnail images 120 time 167 time formats 167 Tips Help application 8 title bar icons 12 Top view 13 touchscreen 11 21 204 See also screen Touchstone charging dock 18 traffic inf...

Page 224: ...ewed 144 setting display options for 141 troubleshooting access to 190 web based email 70 73 webOS operating system 6 199 websites accessing secure 140 blocking popups from 145 browsing 137 connecting to 136 140 customer support 8 disabling JavaScript for 145 internal memory and 195 music from 129 opening a second browser 141 searching for 140 secure 190 troubleshooting connections to 190 uploadin...

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